HP D1560 Full User Guide - Page 83
To select a specific paper type, Features, Paper Type, Cause - deskjet troubleshooting
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Chapter 11 Paper type Letterhead Panorama photo paper Photo papers Transparency films Custom-size papers Suggested paper size settings Letter or A4 Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size) 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or appropriate listed size Letter or A4 Custom paper size To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK. Cause: There was a problem with the paper loaded in the paper tray, or the print settings did not match. If this did not solve the issue, try the next solution. Solution 4: Use the HP Paper Feed Cleaning Kit Solution: Some Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product. Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit. If this did not solve the issue, try the next solution. Solution 5: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • Lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water. Troubleshooting 80 Troubleshooting