HP DL320 HP ProLiant Servers Troubleshooting Guide - Page 108

Unable to Communicate with Drive on SCSI Port X, Drive ID Y

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Unable to Communicate with Drive on SCSI Port X, Drive ID Y Description: The array controller cannot communicate with the drive. Action: If the hard drive amber LED is on, replace the drive. Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn't help, contact your HP service provider. Description: ADU requested the identify controller data from the controller, but was unable to obtain it. This usually indicates that the controller is not seated properly or has failed. Action: 1. Power down the server. 2. Be sure the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). Unknown Disable Code Description: A code was returned from the array accelerator board that ADU does not recognize. Action: Obtain the latest version of ADU. Unrecoverable Read Error Description: Read parity errors were detected when an attempt to read the same data from both sides of the mirrored memory was made. Data loss will occur. Action: Replace the array accelerator board. Unsupported Processor Configuration (Processor Required in Slot #1) Description: Processor required in slot 1. Action: If you do not install a supported processor in slot 1, this message is displayed, and the system halts. Warning Bit Detected Description: A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Action: Check the other error messages for an indication of the problem. Error messages 108

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Unable to Communicate with Drive on SCSI Port X, Drive ID Y
with the drive.
abled or Failed
er the system on and look
for helpfu
by the controller. If this doesn’t help, contact your HP service provider.
3.
Restart the server.
l
page
171
).
e array accelerator board that ADU does not recognize.
n
: Processor required in slot 1.
e is displayed, and the system
cal
Description
: The array controller cannot communicate
Action
: If the hard drive amber LED is on, replace the drive.
Unable to Retrieve Identify Controller Data. Controller May be Dis
...SOLUTION: Power down the system. Verify that the controller is fully seated. Then pow
l error messages displayed
Description
: ADU requested the identify controller data from the controller, but was unable to obtain it.
This usually indicates that the controller is not seated properly or has failed.
Action
:
1.
Power down the server.
2.
Be sure the controller is fully seated.
4.
Resolve any error messages displayed by the controller.
If this does not solve the problem, contact an HP authorized service provider ("
Contacting HP technica
support or an authorized reseller
" on
Unknown Disable Code
Description
: A code was returned from th
Action
: Obtain the latest version of ADU.
Unrecoverable Read Error
Description
: Read parity errors were detected when an attempt to read the same data from both sides of
the mirrored memory was made. Data loss will occur.
Action
: Replace the array accelerator board.
Unsupported Processor Configuration (Processor Required in Slot #1)
Descriptio
Action:
If you do not install a supported processor in slot 1, this messag
halts.
Warning Bit Detected
Description
: A monitor and performance threshold violation may have occurred. The status of a logi
drive may not be OK.
Action
: Check the other error messages for an indication of the problem.
Error messages 108