HP DL320 HP ProLiant Servers Troubleshooting Guide - Page 172

Server information you need, Operating system information you need

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Page 172 highlights

Server information you need Before contacting HP technical support, collect the following information: • Explanation of the issue, the first occurrence, and frequency • Any changes in hardware or software configuration before the issue surfaced • Third-party hardware information: o Product name, model, and version o Company name • Specific hardware configuration: o Product name, model, and serial number o Number of processors and speed o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration • Specific software information: o Operating system information ("Operating system information you need" on page 172) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification of latest ROM/BIOS o Verification of latest firmware on array controllers and drives • Results from attempts to clear NVRAM Operating system information you need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used. Microsoft® operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • A current copy of the following files: o WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) o Boot.ini o Memory.dmp Contacting HP 172

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Server information you need
Before contacting HP technical support, collect the following information:
•
Explanation of the issue, the first occurrence, and frequency
•
Any changes in hardware or software configuration before the issue surfaced
ird-party hardware information:
ecific hardware configuration:
el, and serial number
o
Number of processors and speed
Number of DIMMs and their size and speed
o
List of connected peripheral devices
List of any other optional HP or Compaq hardware
ration
ecific software information:
o
Operating system information ("
Operating system information you need
" on page
172
)
Compaq software installed
PCAnywhere information, if installed
t drivers installed
o
Verification of latest ROM/BIOS
Verification of latest firmware on array controllers and drives
clear NVRAM
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
ation listed in the following sections, based on operating system used.
the following information:
ting system was factory installed
Operating system version number
•
copy of the following files:
o
2.exe on Microsoft® Windows® 2000 systems)
Boot.ini
•
Th
o
Product name, model, and version
o
Company name
•
Sp
o
Product name, mod
o
o
List of controllers and NICs
o
o
Network configu
•
Sp
o
List of third-party, HP, and
o
o
Verification of lates
o
•
Results from attempts to
the inform
Microsoft® operating systems
Collect
•
Whether the opera
•
A current
WinMSD (Msinfo3
o
o
Memory.dmp
Contacting HP 172