HP DL320 HP ProLiant Servers Troubleshooting Guide - Page 50

Read/w, rite issue, Backup issue, Media, issue

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4. Check for conflicts in backup software services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support or an authorized reseller" on page 171). Read/write issue Action: 1. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. If it is not possible to overwrite the tape, run the logs-based Device Analysis Test instead. 2. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools. This is a read-only test. Backup issue Action: 1. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. If it is not possible to overwrite the tape, run the logs-based Device Analysis Test instead. 2. Check the backup logs. 3. Verify that a supported configuration is being used. 4. Check for media damage: o Incorrect label placement o Broken, missing, or loose leader pin o Damaged cartridge seam o Usage in incorrect environment 5. Check for software issues: a. Check the backup software. b. Check that virus scanning software is not scheduled to run at the same time as the back-up. 6. Verify that a tape can be formatted. Media issue Action: 1. Verify that the correct media part number is being used. 2. Pull a support ticket using HP StorageWorks Library and Tape Tools. o Look for issues in the cartridge health section. o Look for issues in the drive health section. 3. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools. 4. Check for media damage: o Incorrect label placement Hardware problems 50

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4.
Check for conflicts in backup soft
5.
Check the SCSI/HBA/Driver con
ware services.
figuration of the drive.
6.
nspe
7.
Contact HP support ("
Contacting HP technical support or an authorized reseller
" on page
171
).
Read/w
ary and Tape Tools.
I
ct media and cables, and discard any that are faulty or damaged.
rite issue
Action:
1.
Run the Drive Assessment Test in HP StorageWorks Libr
CAUTION:
R
overwrite the
unning the Drive Assessment Test overwrites the tape. If it is not possible to
tape, run the logs-based Device Analysis Test instead.
2.
Run the Med
ia Assessment Test in HP StorageWorks Library and Tape Tools. This is a read-only test.
Backup issue
Action:
1.
Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools.
CAUTION:
Running the Drive Assessment Test overwrites the tape. If it is not possible to
sis Test instead.
overwrite the tape, run the logs-based Device Analy
2.
Check the backup logs.
3.
Verify that a supported configuration is being used.
4.
Check for media damage:
o
Incorrect label placement
o
Broken, missing, or loose leader pin
o
Damaged cartridge seam
o
Usage in incorrect environment
b.
Check that virus scanning software is not scheduled
at the same time as the back-up.
Media
1.
er is being used.
2.
s Library and Tape Tools.
3.
Run the Media Assessment Test in HP StorageWorks Library and Tape Tools.
4.
Check for media damage:
o
Incorrect label placement
5.
Check for software issues:
a.
Check the backup software.
to run
6.
Verify that a tape can be formatted.
issue
Action:
Verify that the correct media part numb
Pull a support ticket using HP StorageWork
o
Look for issues in the cartridge health section.
o
Look for issues in the drive health section.
Hardware problems 50