HP DL320 HP ProLiant Servers Troubleshooting Guide - Page 174

Novell NetWare operating systems, SCO operating systems

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• If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS:SYSTEM\SYS$LOG.ERR o SYS:SYSTEM\ABEND.LOG o SYS:ETC\CPQLOG.LOG o SYS:SYSTEM\CONFIG.TXT o SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages SCO operating systems Collect the following information: • Installed system software versions (TCP/IP, VP/Ix) • Process status at time of failure, if possible • Printouts or electronic copies (to e-mail to a support technician) of: Contacting HP 174

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•
If HP drivers are installed:
f the PSP used
o
List of drivers from the PSP (/var/log/hppldu.log)
each third-party hardware component installed, with the firmware revisions
third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
the following information:
stem was factory installed
Operating system version number
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
directory
les. Use CONLOG.NLM to identify the modules and to check whether errors occur
rameters that are different from the NetWare default settings
ist of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
en directly from the CONFIG.TXT or SURVEY.TXT files)
o
Version of the PSP used
om the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
S:SYSTEM\SYS$LOG.ERR
\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
SYS:SYSTEM\CONFIG.TXT
.TXT
ent patch level
•
omponent installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
SCO operating systems
ollowing information:
m software versions (TCP/IP, VP/Ix)
ess status at time of failure, if possible
s (to e-mail to a support technician) of:
o
Version o
•
A list of
•
A list of each
•
Collect
•
Whether the operating sy
•
•
and the system
•
A list of the modu
when the modules attempt to load.
•
A list of any SET pa
•
A l
(can be tak
•
If HP drivers are installed:
o
List of drivers fr
o
SY
o
SYS:SYSTEM
o
o
SYS:SYSTEM\SURVEY
•
Curr
A list of each third-party hardware c
•
Collect the f
•
Installed syste
•
Proc
•
Printouts or electronic copie
Contacting HP 174