HP Deskjet 2000 User Guide - Page 31

6 Solve a problem This section contains the following topics: • Improve print quality • Clear a paper jam • Unable to print • HP support Click here to go online for more information. Improve print quality 1. Make sure you are using genuine HP cartridges. 2. Check the print properties to make sure you have selected the appropriate paper type and print quality from the Media drop-down list. In the Printer Software, click Printer Actions and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the print cartridges are low on ink consider replacing them. 4. Align the printer cartridges To align the cartridges from the Printer Software NOTE: Aligning the cartridges ensures high-quality output. The HP Printer prompts you to align the cartridges every time you install a new cartridge. If you remove and reinstall the same print cartridge, the HP Printer will not prompt you to align the print cartridges. The HP Printer remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox. c. The Printer Toolbox appears. d. Click Align Ink Cartridges tab. The product prints an alignment sheet. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox. c. Click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing Solve a problem Improve print quality 29