HP Deskjet 2000 User Guide - Page 35

Unable to print, Use Printer Offline

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Unable to print Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See what's printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Double-click the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. c. If you made any changes, try to print again. 4. Verify that the product is set as the default printer. To verify that the product is set as the default printer NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. Solve a problem Unable to print 33

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Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
Right-click the icon for your product and select
See what's printing
to open
the print queue.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
. Double-click the icon for your product to open the print
queue.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
. Double-click the icon for your product to open the
print queue.
b
.
On the
Printer
menu, make sure there are no check marks next to
Pause
Printing
or
Use Printer Offline
.
c
.
If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
Unable to print
33
Solve a problem