HP Deskjet 2000 User Guide - Page 37

Clear the print carriage, Identify a defective cartridge, Devices and Printers - paper jam

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6. Restart the computer. 7. Clear the print queue To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See what's printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Double-click the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. c. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. d. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear the print carriage Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Click here to go online for more information. Identify a defective cartridge If the ink drop icon is on and both tri-color and black ink gauge icons are blinking, one or both cartridges might be defective. First make sure that the pink tape has been removed from both cartridges, and that both cartridges are installed correctly. If the ink drop icon Solve a problem Identify a defective cartridge 35

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6.
Restart the computer.
7.
Clear the print queue
To clear the print queue
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
Right-click the icon for your product and select
See what's printing
to open
the print queue.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
. Double-click the icon for your product to open the print
queue.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
. Double-click the icon for your product to open the
print queue.
b
.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
c
.
If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
d
.
Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting
.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:
Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information
.
Identify a defective cartridge
If the ink drop icon is on and both tri-color and black ink gauge icons are blinking, one or
both cartridges might be defective. First make sure that the pink tape has been removed
from both cartridges, and that both cartridges are installed correctly. If the ink drop icon
Identify a defective cartridge
35
Solve a problem