HP Deskjet 695/697 (English) Windows Users Guide - C4562-60287 - Page 14

If you have problems installing

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If you have problems installing 1 Make sure your printer is on and all connections are firm. Ensure that no other peripherals are connected to the printer cable. Make sure your cable is IEEE-1284-compliant. 2 Exit your software program and turn off the computer and the printer. Turn on the printer and then turn on the computer. 3 Close any virus protection programs that are running on your computer. Right-click the virus protection program icon in the taskbar status area, and then click Disable. 4 Uninstall the printer software using the instructions on page 66 of the user's guide. 5 Try the installation process again. 6 If you get a message that two-way communication is not working, click OK and continue with the rest of the installation. For more information on the communication test, see page 13. If you're still having problems with the installation Try the installation process again. If you still have problems, call an authorized HP dealer or call your HP Customer Support representative. For the phone number nearest you, see page 50 in the user's guide. 14

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14
If you have problems installing
1
Make sure your printer is on and all connections
are firm. Ensure that no other peripherals are
connected to the printer cable. Make sure your
cable is IEEE-1284-compliant.
2
Exit your software program and turn off the computer
and the printer. Turn on the printer and then turn on
the computer.
3
Close any virus protection programs that are running
on your computer. Right-click the virus protection
program icon in the taskbar status area, and then
click
Disable
.
4
Uninstall the printer software using the instructions
on page 66 of the user’s guide.
5
Try the installation process again.
6
If you get a message that two-way communication is
not working, click
OK
and continue with the rest of
the installation. For more information on the
communication test, see page 13.
If you’re still having problems with the installation
Try the installation process again. If you still have problems, call an
authorized HP dealer or call your HP Customer Support representative.
For the phone number nearest you, see page 50 in the user’s guide.