HP Deskjet 870 HP DeskJet 870C Printer - Support Information - Page 133

Using On-line Help

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Troubleshooting HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won't print. Printer icon does not appear on the left side of the Chooser. The printer name does not appear on the right side of the Chooser or the HP DeskJet family printer is not listed. Power light is On, the Resume light is Off. Open the Chooser and verify that the correct printer is selected. Make sure that the printer is turned on. Make sure that the printer driver icon is in the Extensions Folder. Make sure the printer is turned on. Open the Chooser and make sure AppleTalk is active if connecting to a network printer. Check that the printer appears in the Chooser then close all applications and restart. If this doesn't work it may be necessary to reinstall the printer driver software. Using On-line Help Two types of on-line help provide information about the printer software. Printer Software Help Type of help Provides Balloon Help Pop-up information about options in the dialog boxes when you move the mouse cursor over certain parts of the screen. ReadMe Files Release notes and current information. How to access/where to find 1. Choose Show Balloons from the Help menu in the upper right corner of the menu bar. (If this option is not available Balloon help is already on.) 2. To turn off Balloon help, choose Hide Balloons from the Help menu. 1. On the Driver Installation Disk. 2. On the Fonts Installation Disk.

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Troubleshooting
HP periodically provides updates of the printer software. These updates
may include enhancements that improve printer performance.
Problems and Solutions
Problem
Solution
Printer won’t print.
Open the Chooser and verify that the correct printer is
selected.
Printer icon does not appear
on the left side of the
Chooser.
Make sure that the printer is turned on.
Make sure that the printer driver icon is in the Extensions
Folder.
The printer name does not
appear on the right side of
the Chooser or the HP
DeskJet family printer is not
listed.
Make sure the printer is turned on.
Open the Chooser and
make sure AppleTalk is active if
connecting to a network printer.
Power light is On, the
Resume light is Off.
Check that the printer appears in the Chooser then close all
applications and restart. If this doesn’t work it may be
necessary to reinstall the printer driver software.
Using On-line Help
Two types of on-line help provide information about the printer software.
Printer Software Help
Type of help
Provides
How to access/where to find
Balloon Help
Pop-up information about
options in the dialog
boxes when you move
the mouse cursor over
certain parts of the
screen.
1. Choose Show Balloons from the Help
menu in the upper right corner of the
menu bar. (If this option is not
available Balloon help is already on.)
2. To turn off Balloon help, choose Hide
Balloons from the Help menu.
ReadMe Files
Release notes and
current information.
1. On the Driver Installation Disk.
2. On the Fonts Installation Disk.