HP Deskjet 895c (English) Windows Connect * User's Guide - C6413-90009 - Page 78

HP Customer Care, Customer Care Online, HP Customer Care User Community - driver download

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5 Getting Help When Things Go Wrong HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you've made an excellent choice. Should you need help, however, HP Customer Care's award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you'll find the support you need-and you'll find it fast. Electronic Support Information If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer. HP Customer Care Online Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at http://www.hp.com/support/ home_products. You'll get instant access to everything from helpful printing tips to the latest product and software updates-24 hours a day, seven days a week. HP Customer Care User Community They're friendly. They're informative. Check out our online user community. Simply review existing messages left by other HP users to find the answers you're looking for. If its not there you can post your question, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user community from http://www.hp.com/ support/home_products. Printer Software Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software: • Download the printer software by accessing HP's Web site (http:// www.hp.com/support/home_products). • If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the printer software on 3.5-inch disks by calling the phone number listed on the printer software CD case. Disks are delivered to you for no extra charge. Bonus software that may be provided on the CD will not be provided on disks. • If you are in the U. S. and need a software upgrade, you can order by calling (661) 257-5565. Software upgrades are available for the cost of the disks plus shipping. • If you are outside the U.S. and cannot download the driver from HP's Web site, call the HP Customer Care number nearest you. See page 71. HP Customer Care Repair • If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer's standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis. 70

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70
Getting Help When Things Go Wrong
5
HP Customer Care
HP DeskJet printers set the standard for
quality and reliability, so you’ve made an
excellent choice. Should you need help,
however, HP Customer Care’s award-winning
service and support is nearby to provide
expert advice on using your HP printer or to
answer specific questions about a problem
you are having. Whether online or by phone,
you’ll find the support you need—and
you’ll find it fast.
Electronic Support Information
If you have a modem connected to your
computer and subscribe to an online service
or have direct access to the Internet, you can
obtain a wide variety of information about
your printer.
HP
Customer Care Online
Click your way to a quick solution! A great
place to go for answers to questions about
HP products is HP Customer Care online at
home_products
. You’ll get instant access to
everything from helpful printing tips to the
latest product and software updates—24
hours a day, seven days a week.
HP Customer Care User Community
They’re friendly. They’re informative. Check
out our online user community. Simply
review existing messages left by other HP
users to find the answers you’re looking for.
If its not there you can post your question,
then check back later for ideas and
suggestions from knowledgeable users and
system operators. You can access the user
community from
support/home_products
.
Printer Software
Printer software (also referred to as a printer
driver) allows your printer to talk with your
computer. HP provides printer software and
software upgrades for Windows 3.1
x
, 95, 98
and NT 4.0. For MS-DOS printer software,
contact the manufacturer of your software
program. You have several options for
getting printer software:
•
Download the printer software by
accessing HP’s Web site (
http://
www.hp.com/support/home_products
).
•
If you are in the U.S., setting up your
printer for the first time, and do not have
a CD-ROM drive, you can order the
printer software on 3.5-inch disks by
calling the phone number listed on the
printer software CD case. Disks are
delivered to you for no extra charge.
Bonus software that may be provided on
the CD will not be provided on disks.
•
If you are in the U. S. and need a software
upgrade, you can order by calling
(661) 257-5565.
Software upgrades are available for the
cost of the disks plus shipping.
•
If you are outside the U.S. and cannot
download the driver from HP’s Web site,
call the HP Customer Care number
nearest you. See page 71.
HP Customer Care Repair
•
If your HP printer is ever in need of repair,
simply call the HP Customer Care Center.
A trained service technician will diagnose
the problem and coordinate the repair
process for you. This service is free during
your printer’s standard warranty. Beyond
the warranty period, repairs are charged
on a time and materials basis.