HP Deskjet 950/952c (English) Windows Connect * User's Guide - C6428-90035 - Page 52

Printer Software, HP Customer Care Repair, diskettes of your printer software - driver

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4 Getting Help When Things Go Wrong Printer Software Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software: • Download the printer software by accessing the HP Customer Care Online web site. See "HP Customer Care Online" on page 45 for the addresses of the HP web sites. • If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer software and follow the on-screen instructions. • If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks. • If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping. • If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 45), call the HP Customer Care Center (see page 47) nearest you. HP Customer Care Repair If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer's standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis. 46

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46
Getting Help When Things Go Wrong
4
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides printer software and software updates for
Windows operating systems. For MS-DOS printer
software, contact the manufacturer of your software
program. You have several options for getting
printer software:
•
Download the printer software by accessing the
HP Customer Care Online
web site. See “HP
Customer Care Online” on page 45 for the
addresses of the HP web sites.
•
If you need diskettes rather than a CD, you can
copy the printer software to diskettes by taking
your printer software CD to your HP dealer or a
friend that has a CD-ROM drive. Be sure to take
along at least 6 blank diskettes. To create the
diskettes, begin the printer software installation.
When the opening screen appears, select
Make
diskettes of your printer software
and follow
the on-screen instructions.
•
If you are in the U.S., setting up your printer for
the first time, and do not have a CD-ROM drive
or access to
HP Customer Care Online
, you
can order the printer software on 3.5-inch
diskettes by calling (661) 257-5565 (nominal
shipping and handling charge may apply).
Diskettes are delivered to you at no extra
charge. Bonus software that may be provided on
the CD will not be provided on disks.
•
If you are in the U. S. and need a software
update, you can download the printer
software from
.
If you do not have access to the web site, call
(661) 257-5565. Software updates are available
for the cost of the CDs or diskettes plus
shipping.
•
If you are outside the U.S. and cannot download
the driver from
HP Customer Care Online
(see
page 45), call the
HP Customer Care Center
(see page 47) nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the
HP Customer Care Center
. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.