HP ENVY 13-ay0000 User Guide

HP ENVY 13-ay0000 Manual

Get HP ENVY 13-ay0000 PDF manuals and user guides View all HP ENVY 13-ay0000 manuals
Add to My Manuals
Save this manual to your list of manuals

HP ENVY 13-ay0000 manual content summary:

  • HP ENVY 13-ay0000 | User Guide - Page 1
    User Guide
  • HP ENVY 13-ay0000 | User Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
  • HP ENVY 13-ay0000 | User Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
  • HP ENVY 13-ay0000 | User Guide - Page 4
    iv Safety warning notice
  • HP ENVY 13-ay0000 | User Guide - Page 5
    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
  • HP ENVY 13-ay0000 | User Guide - Page 6
    vi Processor configuration setting (select products only)
  • HP ENVY 13-ay0000 | User Guide - Page 7
    ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using Bluetooth
  • HP ENVY 13-ay0000 | User Guide - Page 8
    Using the Power icon and Power Options ...30 Running on battery power ...30 Using HP Fast Charge (select products only 30 Displaying battery charge ...30 Finding battery information in HP Support Assistant (select products only 31 Conserving battery power ...31 Identifying low battery levels ...31
  • HP ENVY 13-ay0000 | User Guide - Page 9
    ) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an
  • HP ENVY 13-ay0000 | User Guide - Page 10
    Recovery media 51 Changing the computer boot order 51 Using HP Sure Recover (select products only 52 12 Specifications ...53 Input power ...53 Operating environment ...54 13 Electrostatic discharge ...55 14 Accessibility ...56 HP and accessibility ...56 Finding the technology tools you need 56
  • HP ENVY 13-ay0000 | User Guide - Page 11
    Accessibility for HP products 57 Standards and legislation ...58 Standards ...58 Mandate 376 - EN 301 549 58 Web Useful accessibility resources and links ...59 Organizations ...59 Educational institutions ...59 Other disability resources ...59 HP links ...59 Contacting support ...60 Index ...61 xi
  • HP ENVY 13-ay0000 | User Guide - Page 12
    xii
  • HP ENVY 13-ay0000 | User Guide - Page 13
    this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment
  • HP ENVY 13-ay0000 | User Guide - Page 14
    features HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations
  • HP ENVY 13-ay0000 | User Guide - Page 15
    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
  • HP ENVY 13-ay0000 | User Guide - Page 16
    it is firmly seated. To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone
  • HP ENVY 13-ay0000 | User Guide - Page 17
    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device
  • HP ENVY 13-ay0000 | User Guide - Page 18
    , health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description
  • HP ENVY 13-ay0000 | User Guide - Page 19
    Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings
  • HP ENVY 13-ay0000 | User Guide - Page 20
    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen
  • HP ENVY 13-ay0000 | User Guide - Page 21
    Table 2-5 Lights and their descriptions (continued) Component Power button and fingerprint reader Description ● Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power. Table 2-6 Power button
  • HP ENVY 13-ay0000 | User Guide - Page 22
    Table 2-6 Power button and fingerprint reader and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your
  • HP ENVY 13-ay0000 | User Guide - Page 23
    Table 2-7 Special keys and their descriptions (continued) Component (6) Camera privacy switch (7) Power button Description ▲ Touch your finger to the fingerprint reader. See Using Windows Hello (select products only) on page 41 for details. IMPORTANT: To prevent fingerprint logon issues, make
  • HP ENVY 13-ay0000 | User Guide - Page 24
    you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound. Mutes the microphone. Opens the HP Command Center app. This app allows you to adjust the temperature and cooling preferences on your computer. 12 Chapter 2 Getting to know your
  • HP ENVY 13-ay0000 | User Guide - Page 25
    when you troubleshoot system problems or travel Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service
  • HP ENVY 13-ay0000 | User Guide - Page 26
    name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification
  • HP ENVY 13-ay0000 | User Guide - Page 27
    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the
  • HP ENVY 13-ay0000 | User Guide - Page 28
    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
  • HP ENVY 13-ay0000 | User Guide - Page 29
    Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's network, gives you the freedom to connect to the Internet, send email, or connect to your corporate
  • HP ENVY 13-ay0000 | User Guide - Page 30
    . NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
  • HP ENVY 13-ay0000 | User Guide - Page 31
    in the taskbar search box, and then select HP Documentation. You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using the camera 19
  • HP ENVY 13-ay0000 | User Guide - Page 32
    the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Display states Your computer can operate in one of four
  • HP ENVY 13-ay0000 | User Guide - Page 33
    external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Using data transfer 21
  • HP ENVY 13-ay0000 | User Guide - Page 34
    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the
  • HP ENVY 13-ay0000 | User Guide - Page 35
    5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an
  • HP ENVY 13-ay0000 | User Guide - Page 36
    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
  • HP ENVY 13-ay0000 | User Guide - Page 37
    Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then
  • HP ENVY 13-ay0000 | User Guide - Page 38
    Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
  • HP ENVY 13-ay0000 | User Guide - Page 39
    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
  • HP ENVY 13-ay0000 | User Guide - Page 40
    user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products
  • HP ENVY 13-ay0000 | User Guide - Page 41
    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
  • HP ENVY 13-ay0000 | User Guide - Page 42
    50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the
  • HP ENVY 13-ay0000 | User Guide - Page 43
    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
  • HP ENVY 13-ay0000 | User Guide - Page 44
    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
  • HP ENVY 13-ay0000 | User Guide - Page 45
    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to
  • HP ENVY 13-ay0000 | User Guide - Page 46
    run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
  • HP ENVY 13-ay0000 | User Guide - Page 47
    taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Updating using Windows 10 S To update programs
  • HP ENVY 13-ay0000 | User Guide - Page 48
    surface is dry: a. Connect AC power. b. Connect all powered external devices. c. Turn on the computer. Removing dirt and debris from non-HP Easy Clean computers If HP Easy Clean is not preinstalled on your computer, follow these steps: 1. Turn off the computer to prevent electric shock or damage to
  • HP ENVY 13-ay0000 | User Guide - Page 49
    ● The cloth should be of dry microfiber or a chamois (static-free cloth without oil), or static-free cloth wipes. ● The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress can cause damage. ● Do not use fibrous materials, such as paper towels, which can
  • HP ENVY 13-ay0000 | User Guide - Page 50
    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
  • HP ENVY 13-ay0000 | User Guide - Page 51
    , punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the
  • HP ENVY 13-ay0000 | User Guide - Page 52
    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
  • HP ENVY 13-ay0000 | User Guide - Page 53
    select Set up. 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the
  • HP ENVY 13-ay0000 | User Guide - Page 54
    select Advanced options, and then follow the on-screen instructions. Using HP Device as a Service (select products only) HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks
  • HP ENVY 13-ay0000 | User Guide - Page 55
    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP ENVY 13-ay0000 | User Guide - Page 56
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ENVY 13-ay0000 | User Guide - Page 57
    displayed. Select the link and follow the on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. ● You must use
  • HP ENVY 13-ay0000 | User Guide - Page 58
    Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows
  • HP ENVY 13-ay0000 | User Guide - Page 59
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP ENVY 13-ay0000 | User Guide - Page 60
    products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for
  • HP ENVY 13-ay0000 | User Guide - Page 61
    the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and
  • HP ENVY 13-ay0000 | User Guide - Page 62
    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
  • HP ENVY 13-ay0000 | User Guide - Page 63
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP ENVY 13-ay0000 | User Guide - Page 64
    ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 52 Chapter 11 Backing up, restoring, and recovering
  • HP ENVY 13-ay0000 | User Guide - Page 65
    powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. Operating voltage and current varies
  • HP ENVY 13-ay0000 | User Guide - Page 66
    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m
  • HP ENVY 13-ay0000 | User Guide - Page 67
    13 Electrostatic discharge Electrostatic discharge is the release of static electricity when damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components
  • HP ENVY 13-ay0000 | User Guide - Page 68
    establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and
  • HP ENVY 13-ay0000 | User Guide - Page 69
    to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting
  • HP ENVY 13-ay0000 | User Guide - Page 70
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
  • HP ENVY 13-ay0000 | User Guide - Page 71
    list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales Useful accessibility
  • HP ENVY 13-ay0000 | User Guide - Page 72
    through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time
  • HP ENVY 13-ay0000 | User Guide - Page 73
    your computer 36 cleaning your computer 36, 37 components bottom 13 display 6 keyboard area 7 left side 5 right side connection 16 critical battery level 31 customer support, accessibility 60 D data transfer 21 Disk HP 3D DriveGuard 34 HP Assistive Policy 56 HP Device as a Service (HP DaaS) 42
  • HP ENVY 13-ay0000 | User Guide - Page 74
    fn 10 Windows 10 L labels Bluetooth 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 left side components 5 lights AC adapter USB SuperSpeed port 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 22 USB Type-C with HP Sleep and Charge 5 power battery 30
  • HP ENVY 13-ay0000 | User Guide - Page 75
    58 security cable, installing 42 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 40 shipping the computer 35 USB SuperSpeed port with HP Sleep and Charge, identifying 4 USB SuperSpeed port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 5
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
User Guide