HP ENVY 5530 User Guide - Page 76

Maintain Your Printer, Clean Ink Cartridges - not printing black ink

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To print a diagnostics page from the printer display a. From the Home screen on the printer display, select Tools. NOTE: If you do not see the Home screen, press the Back button until you can see it. b. From the Tools menu on the printer display, select Print Quality Report. Follow the onscreen instructions. 6. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the cartridges from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b. Depending on your operating system, do one of the following to open the printer software: ● Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5530 series, and then click HP ENVY 5530 series. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To clean the cartridges from the printer display a. From the Home screen on the printer display, select Tools. NOTE: If you do not see the Home screen, press the Back button until you can see it. b. From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen instructions. If the above solutions do not resolve the problem, click here for more online troubleshooting. 72 Chapter 9 Solve a problem ENWW

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To print a diagnostics page from the printer display
a.
From the Home screen on the printer display, select
Tools
.
NOTE:
If you do not see the Home screen, press the
Back
button until you can see it.
b.
From the
Tools
menu on the printer display, select
Print Quality Report
. Follow the on-
screen instructions.
6.
Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of
the color and black boxes.
To clean the cartridges from the printer software
a.
Load letter or A4 unused plain white paper into the paper tray.
b.
Depending on your operating system, do one of the following to open the printer software:
●
Windows 8
: On the
Start
screen, right-click an empty area on the screen, click
All Apps
on the app bar, and then click the icon with the printer's name.
●
Windows 7
,
Windows Vista
, and
Windows XP
: From the computer desktop, click
Start
,
select
All Programs
, click
HP
, click
HP ENVY 5530 series
, and then click
HP ENVY
5530 series
.
c.
In the printer software, click
Print & Scan
and then click
Maintain Your Printer
to access the
Printer Toolbox
.
d.
Click
Clean Ink Cartridges
on the
Device Services
tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a.
From the Home screen on the printer display, select
Tools
.
NOTE:
If you do not see the Home screen, press the
Back
button until you can see it.
b.
From the
Tools
menu on the printer display, select
Clean Printhead
. Follow the on-screen
instructions.
If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
72
Chapter 9
Solve a problem
ENWW