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HP ENVY m6-n113dx User Guide - Windows 8.1 - Page 61

Troubleshooting power problems, HP CoolSense (select models only)

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● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon on the Windows desktop changes appearance. When you disconnect external AC power, the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to save battery life. ● The power meter icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. 3. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not on a horizontal surface and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on. To turn CoolSense off or on, follow these steps: HP CoolSense (select models only) 51

Section	Page
Starting right	11
Visit the HP Apps Store	11
Best practices	11
Fun things to do	12
More HP resources	13
Getting to know your computer	15
Finding your hardware and software information	15
Locating hardware	15
Locating software	15
Right side	16
Left side	17
Display	19
Top	20
TouchPad	20
Lights	21
Buttons, speakers, and fingerprint reader (select models only)	22
Keys	23
Bottom	24
Labels	25
Connecting to a network	26
Connecting to a wireless network	26
Using the wireless controls	26
Using the wireless button	26
Using operating system controls	27
Sharing data and drives and accessing software	27
Using a WLAN	27
Using an Internet service provider	28
Setting up a WLAN	28
Configuring a wireless router	28
Protecting your WLAN	29
Connecting to a WLAN	29
Using Bluetooth wireless devices (select models only)	30
Connecting to a wired network	30
Connecting to a local area network (LAN)	30
Enjoying entertainment features	31
Multimedia features	31
Using the webcam	32
Using audio	32
Connecting speakers	33
Connecting headphones and microphones	33
Using Beats Audio (select models only)	33
Accessing Beats Audio Control Panel	33
Enabling and disabling Beats Audio	33
Testing your audio features	33
Using video	34
Connecting video devices by using an HDMI cable	34
Setting up HDMI audio	35
Discovering and connecting to Miracast-compatible wireless displays (select models only)	35
Navigating the screen	36
Using the TouchPad and gestures	36
Tapping	37
Scrolling	38
2-finger pinch zoom	39
2-finger click	40
Rotating (select models only)	41
Flicking (select models only)	42
Close an app	43
Edge swipes	44
Display and select a charm	44
Reveal and select open apps	45
Display the Customize icon	46
Switch between open apps	47
Using touch screen gestures (select models only)	48
One-finger slide	48
Tapping	49
Scrolling	49
2-finger pinch zoom	50
Rotating (select models only)	50
Edge swipes	51
Right-edge swipe	51
Left-edge swipe	51
Top-edge swipe and bottom-edge swipe	52
Using the keyboard and mouse	52
Using the keys	53
Using the action keys	53
Using Windows shortcut keys	55
Using the hot keys	55
Using the integrated numeric keypad	55
Using voice navigation (select models only)	55
Managing power	56
Initiating Sleep and Hibernation	56
Manually initiating and exiting Sleep	57
Manually initiating and exiting Hibernation (select models only)	57
Setting password protection on wakeup	57
Using the power meter and power settings	58
Running on battery power	58
Removing a user-replaceable battery	58
Finding battery information	59
Conserving battery power	59
Identifying low battery levels	59
Resolving a low battery level	59
Resolving a low battery level when external power is available	59
Resolving a low battery level when no power source is available	60
Resolving a low battery level when the computer cannot exit Hibernation	60
Storing a user-replaceable battery	60
Disposing of a user-replaceable battery	60
Replacing a user-replaceable battery	60
Running on external AC power	60
Troubleshooting power problems	61
HP CoolSense (select models only)	61
Refreshing your software content with Intel Smart Connect Technology (select models only)	62
Shutting down (turning off) the computer	62
Hybrid Graphics and AMD Dual Graphics (select models only)	63
Using Hybrid Graphics (select models only)	63
Using AMD Dual Graphics (select models only)	63
Maintaining your computer	64
Improving performance	64
Handling drives	64
Replacing a hard drive	65
Using HP 3D DriveGuard (select models only)	67
Identifying HP 3D DriveGuard status	67
Using Disk Defragmenter	68
Using Disk Cleanup	68
Adding or replacing memory modules	69
Updating programs and drivers	71
Cleaning your computer	72
Cleaning procedures	72
Cleaning the display (All-in-Ones or Notebooks)	72
Cleaning the sides or cover	72
Cleaning the TouchPad, keyboard, or mouse	72
Traveling with or shipping your computer	73
Securing your computer and information	74
Using passwords	74
Setting Windows passwords	75
Setting Setup Utility (BIOS) passwords	75
Using the fingerprint reader (select models only)	75
Using HP SimplePass (select models only)	76
Registering fingerprints	76
Using your registered fingerprint to log on to Windows	76
Using Internet security software	76
Using antivirus software	76
Using firewall software	77
Installing software updates	77
Installing critical security updates	77
Installing HP and third-party software updates	77
Securing your wireless network	78
Backing up your software applications and information	78
Using an optional security cable lock	78
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)	79
Starting Setup Utility (BIOS)	79
Updating the BIOS	79
Determining the BIOS version	79
Downloading a BIOS update	80
Using HP PC Hardware Diagnostics (UEFI)	81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	81
Backing up, restoring, and recovering	82
Creating recovery media and backups	82
Creating HP Recovery media	82
Restore and recovery	83
Recovering using HP Recovery Manager	84
What you need to know	84
Using the HP Recovery partition (select models only)	84
Using HP Recovery media to recover	85
Changing the computer boot order	85
Removing the HP Recovery partition	85
Specifications	86
Input power	86
Operating environment	86
Electrostatic Discharge	87