HP ENVY m6-w000 Maintenance and Service Guide - Page 78

Using Windows tools, Restore and recovery

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discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. ● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 69. Using Windows tools You can create system restore points and create backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: Not all methods are available on all models. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ From the Start screen, type help, and then select the Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. 68 Chapter 9 Backing up, restoring, and recovering in Windows 8.1

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discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB
flash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the
Worldwide
Telephone Numbers
booklet included with the computer. You can also
find
contact information from the
HP website. Go to
support
, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have
finished
creating all of the recovery DVDs. HP
Recovery Manager will
finish
burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT:
For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select models only).
1.
From the Start screen, type
recovery
, and then select
HP Recovery Manager
.
2.
Select
Create recovery media
, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager
on page
69
.
Using Windows tools
You can create system restore points and create backups of personal information using Windows tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and
steps, see Help and Support.
▲
From the Start screen, type
help
, and then select
Help and Support
.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
Not all methods are available on all models.
●
Windows
offers
several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲
From the Start screen, type
help
, and then select the
Help and Support
.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option of HP Recovery Manager to reinstall the individual application or driver.
▲
From the Start screen, type
recovery
, select
HP Recovery Manager
, select
Reinstall drivers
and/or applications
, and then follow the on-screen instructions.
68
Chapter 9
Backing up, restoring, and recovering in Windows 8.1