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HP Elite Dragonfly 13.5 User Guide - Page 76

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only), Downloading

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2. Select Fixes & Diagnostics. 3. Select Run Hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. 1. Select the Start button, and then select All apps. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP, follow these steps. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to download to your computer or a USB flash drive. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 67

Section	Page
Getting started	10
Finding information	10
Components	12
Locating hardware	12
Locating software	12
Right	12
Left	14
Display	15
Auto Lock and Awake	15
Low blue light mode (select products only)	15
Keyboard area	16
Touchpad	16
Touchpad settings	17
Adjusting touchpad settings	17
Turning on the touchpad	17
Touchpad components	17
Lights	18
Button, speakers, and fingerprint reader	19
Special keys	21
Action keys	22
Hot keys (select products only)	23
Bottom	23
Labels	24
Using a SIM card (select products only)	26
Determining the correct SIM card size for your computer	26
Inserting a nano SIM card	26
Using Tile (select products only)	27
Network connections	28
Connecting to a wireless network	28
Using the wireless controls	28
Wireless button	28
Operating system controls	28
Connecting to a WLAN	29
Using HP Mobile Broadband (select products only)	29
Using eSIM (select products only)	30
Using GPS (select products only)	30
Using Bluetooth wireless devices (select products only)	30
Connecting Bluetooth devices	31
Using NFC to share information (select products only)	31
Connecting to a wired network	31
Connecting to a local area network (LAN) (select products only)	31
Using HP LAN-Wireless Protection (select products only)	32
Using HP MAC Address Pass Through (select products only)	33
Navigating the screen	34
Using touchpad and touch screen gestures	34
Tap	34
Two-finger pinch zoom	34
Two-finger slide (touchpad and precision touchpad)	35
Two-finger tap (touchpad and precision touchpad)	35
Three-finger tap (touchpad and precision touchpad)	35
Four-finger tap (touchpad and precision touchpad)	36
Three-finger swipe (touchpad and precision touchpad)	36
Four-finger swipe (precision touchpad)	36
One-finger slide (touch screen)	37
Using an optional keyboard or mouse	37
Using an on-screen keyboard (select products only)	37
Entertainment features	38
Using a camera	38
Using audio	38
Connecting speakers	38
Connecting headphones	38
Connecting headsets	39
Using sound settings	39
Viewing or changing sound settings	39
Using the control panel to view and control audio settings	39
Using video	40
Connecting a Thunderbolt device using a USB Type-C cable	40
Connecting video devices using an HDMI cable (select products only)	41
Connecting a high-definition TV or monitor using HDMI	41
Setting up HDMI audio	42
Turning on HDMI audio	42
Turning off HDMI audio	42
Discovering and connecting wired displays using MultiStream Transport	42
Connecting displays to computers with Intel graphics (with an optional hub)	42
Connecting displays to computers with Intel graphics (with a built-in hub)	43
Discovering and connecting to Miracast-compatible wireless displays (select products only)	43
Discovering and connecting to Intel WiDi certified displays (select Intel products only)	43
Connecting to Intel WiDi certified displays	44
Opening Intel WiDi	44
Using data transfer	44
Connecting devices to a USB Type-C port (select products only)	44
Managing power	45
Using Sleep and Hibernation	45
Initiating and exiting Sleep	45
Initiating and exiting Hibernation (select products only)	46
Shutting down (turning off) the computer	46
Using the Power icon	47
Running on battery power	47
Using HP Fast Charge (select products only)	47
Displaying battery charge	47
Finding battery information in HP Support Assistant (select products only)	48
Conserving battery power	48
Identifying low battery levels	48
Resolving a low battery level	48
Resolving a low battery level when external power is available	49
Resolving a low battery level when no power source is available	49
Resolving a low battery level when the computer cannot exit Hibernation	49
Factory-sealed battery	49
Running on external power	49
Security	51
Protecting the computer	51
Using passwords	52
Setting passwords in Windows	52
Setting passwords in Computer Setup	52
Managing a BIOS administrator password	53
Setting a new BIOS administrator password	53
Changing a BIOS administrator password	54
Deleting a BIOS administrator password	54
Entering a BIOS administrator password	55
Using DriveLock Security Options	55
Selecting Automatic DriveLock (select products only)	55
Enabling Automatic DriveLock	55
Disabling Automatic DriveLock	56
Entering an Automatic DriveLock password	56
Selecting manual DriveLock	57
Setting a DriveLock master password	57
Enabling DriveLock and setting a DriveLock user password	58
Disabling DriveLock	58
Entering a DriveLock password	59
Changing a DriveLock password	59
Windows Hello (select products only)	59
Using antivirus software	60
Using firewall software	60
Installing software updates	60
Using HP Client Security (select products only)	61
Using HP TechPulse (select products only)	61
Using an optional security cable (select products only)	61
Using a fingerprint reader (select products only)	61
Maintenance	63
Improving performance	63
Using Disk Defragmenter	63
Using Disk Cleanup	63
Using HP 3D DriveGuard (select products only)	63
Identifying HP 3D DriveGuard status	64
Updating programs and drivers	64
Cleaning your computer	64
Enabling HP Easy Clean (select products only)	64
Removing dirt and debris from your computer	65
Cleaning your computer with a disinfectant	65
Caring for wood veneer (select products only)	66
Traveling with or shipping your computer	66
Backing up, restoring, and recovering	68
Backing up information and creating recovery media	68
Using Windows tools for backing up	68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	68
Restoring and recovering your system	68
Creating a system restore	69
Restoring and recovery methods	69
Recovering using HP Recovery media	69
Changing the computer boot order	70
Using HP Sure Recover (select products only)	70
Computer Setup (BIOS), TPM, and HP Sure Start	71
Using Computer Setup	71
Navigating and selecting in Computer Setup	71
Restoring factory settings in Computer Setup	71
Updating the BIOS	72
Determining the BIOS version	72
Preparing for a BIOS update	72
Downloading a BIOS update	73
Installing a BIOS update	73
Changing the boot order using the f9 prompt	73
TPM BIOS settings (select products only)	74
Using HP Sure Start (select products only)	74
Using HP PC Hardware Diagnostics	75
Using HP PC Hardware Diagnostics Windows (select products only)	75
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	75
Accessing HP PC Hardware Diagnostics Windows	75
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	75
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	76
Downloading HP PC Hardware Diagnostics Windows	76
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	76
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	76
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	77
Installing HP PC Hardware Diagnostics Windows	77
Using HP PC Hardware Diagnostics UEFI	77
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	77
Starting HP PC Hardware Diagnostics UEFI	78
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	78
Downloading the latest HP PC Hardware Diagnostics UEFI version	78
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	78
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	79
Downloading Remote HP PC Hardware Diagnostics UEFI	79
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	79
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	79
Customizing Remote HP PC Hardware Diagnostics UEFI settings	79
Specifications	81
Input power	81
Operating environment	82
Electrostatic discharge	83
Accessibility	84
HP and accessibility	84
Finding the technology tools you need	84
The HP commitment	84
International Association of Accessibility Professionals (IAAP)	85
Finding the best assistive technology	85
Assessing your needs	85
Accessibility for HP products	85
Standards and legislation	86
Standards	86
Mandate 376 – EN 301 549	86
Web Content Accessibility Guidelines (WCAG)	86
Legislation and regulations	87
Useful accessibility resources and links	87
Organizations	87
Educational institutions	87
Other disability resources	88
HP links	88
Contacting support	88

Match case Limit results 1 per page

Select

Fixes & Diagnostics

Select

Run Hardware diagnostics

, and then select

Launch

When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE:

To stop a diagnostic test, select

Cancel

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.

Select the

Start

button, and then select

All apps

Select

HP PC Hardware Diagnostics Windows

When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE:

To stop a diagnostic test, select

Cancel

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must

use a Windows computer to download this tool because only .exe ﬁles are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select

Download HP Diagnostics Windows

, and then select the speciﬁc Windows diagnostics version to

download to your computer or a USB ﬂash drive.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE:

For some products, you might have to download the software to a USB ﬂash drive by using the

product name or number.

Go to

http://www.hp.com/support

Select

Software and Drivers

, select your type of product, and then enter the product name or number in

the search box that is displayed.

In the

Diagnostics

section, select

Download

, and then follow the on-screen instructions to select the

speciﬁc Windows diagnostics version to be downloaded to your computer or USB ﬂash drive.

The tool downloads to the selected location.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)