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Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

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Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store. 1. Select the Microsoft Store app on your desktop. - or - Select the Search icon in the taskbar, and then type Microsoft Store in the search box. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 69. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. 68 Chapter 11 Using HP PC Hardware Diagnostics

Section	Page
Getting started	10
Finding information	10
Components	12
Locating hardware	12
Locating software	12
Right	12
Left	14
Display	15
Auto Lock and Awake	15
Low blue light mode (select products only)	15
Keyboard area	16
Touchpad	16
Touchpad settings	17
Adjusting touchpad settings	17
Turning on the touchpad	17
Touchpad components	17
Lights	18
Button, speakers, and fingerprint reader	19
Special keys	21
Action keys	22
Hot keys (select products only)	23
Bottom	23
Labels	24
Using a SIM card (select products only)	26
Determining the correct SIM card size for your computer	26
Inserting a nano SIM card	26
Using Tile (select products only)	27
Network connections	28
Connecting to a wireless network	28
Using the wireless controls	28
Wireless button	28
Operating system controls	28
Connecting to a WLAN	29
Using HP Mobile Broadband (select products only)	29
Using eSIM (select products only)	30
Using GPS (select products only)	30
Using Bluetooth wireless devices (select products only)	30
Connecting Bluetooth devices	31
Using NFC to share information (select products only)	31
Connecting to a wired network	31
Connecting to a local area network (LAN) (select products only)	31
Using HP LAN-Wireless Protection (select products only)	32
Using HP MAC Address Pass Through (select products only)	33
Navigating the screen	34
Using touchpad and touch screen gestures	34
Tap	34
Two-finger pinch zoom	34
Two-finger slide (touchpad and precision touchpad)	35
Two-finger tap (touchpad and precision touchpad)	35
Three-finger tap (touchpad and precision touchpad)	35
Four-finger tap (touchpad and precision touchpad)	36
Three-finger swipe (touchpad and precision touchpad)	36
Four-finger swipe (precision touchpad)	36
One-finger slide (touch screen)	37
Using an optional keyboard or mouse	37
Using an on-screen keyboard (select products only)	37
Entertainment features	38
Using a camera	38
Using audio	38
Connecting speakers	38
Connecting headphones	38
Connecting headsets	39
Using sound settings	39
Viewing or changing sound settings	39
Using the control panel to view and control audio settings	39
Using video	40
Connecting a Thunderbolt device using a USB Type-C cable	40
Connecting video devices using an HDMI cable (select products only)	41
Connecting a high-definition TV or monitor using HDMI	41
Setting up HDMI audio	42
Turning on HDMI audio	42
Turning off HDMI audio	42
Discovering and connecting wired displays using MultiStream Transport	42
Connecting displays to computers with Intel graphics (with an optional hub)	42
Connecting displays to computers with Intel graphics (with a built-in hub)	43
Discovering and connecting to Miracast-compatible wireless displays (select products only)	43
Discovering and connecting to Intel WiDi certified displays (select Intel products only)	43
Connecting to Intel WiDi certified displays	44
Opening Intel WiDi	44
Using data transfer	44
Connecting devices to a USB Type-C port (select products only)	44
Managing power	45
Using Sleep and Hibernation	45
Initiating and exiting Sleep	45
Initiating and exiting Hibernation (select products only)	46
Shutting down (turning off) the computer	46
Using the Power icon	47
Running on battery power	47
Using HP Fast Charge (select products only)	47
Displaying battery charge	47
Finding battery information in HP Support Assistant (select products only)	48
Conserving battery power	48
Identifying low battery levels	48
Resolving a low battery level	48
Resolving a low battery level when external power is available	49
Resolving a low battery level when no power source is available	49
Resolving a low battery level when the computer cannot exit Hibernation	49
Factory-sealed battery	49
Running on external power	49
Security	51
Protecting the computer	51
Using passwords	52
Setting passwords in Windows	52
Setting passwords in Computer Setup	52
Managing a BIOS administrator password	53
Setting a new BIOS administrator password	53
Changing a BIOS administrator password	54
Deleting a BIOS administrator password	54
Entering a BIOS administrator password	55
Using DriveLock Security Options	55
Selecting Automatic DriveLock (select products only)	55
Enabling Automatic DriveLock	55
Disabling Automatic DriveLock	56
Entering an Automatic DriveLock password	56
Selecting manual DriveLock	57
Setting a DriveLock master password	57
Enabling DriveLock and setting a DriveLock user password	58
Disabling DriveLock	58
Entering a DriveLock password	59
Changing a DriveLock password	59
Windows Hello (select products only)	59
Using antivirus software	60
Using firewall software	60
Installing software updates	60
Using HP Client Security (select products only)	61
Using HP TechPulse (select products only)	61
Using an optional security cable (select products only)	61
Using a fingerprint reader (select products only)	61
Maintenance	63
Improving performance	63
Using Disk Defragmenter	63
Using Disk Cleanup	63
Using HP 3D DriveGuard (select products only)	63
Identifying HP 3D DriveGuard status	64
Updating programs and drivers	64
Cleaning your computer	64
Enabling HP Easy Clean (select products only)	64
Removing dirt and debris from your computer	65
Cleaning your computer with a disinfectant	65
Caring for wood veneer (select products only)	66
Traveling with or shipping your computer	66
Backing up, restoring, and recovering	68
Backing up information and creating recovery media	68
Using Windows tools for backing up	68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	68
Restoring and recovering your system	68
Creating a system restore	69
Restoring and recovery methods	69
Recovering using HP Recovery media	69
Changing the computer boot order	70
Using HP Sure Recover (select products only)	70
Computer Setup (BIOS), TPM, and HP Sure Start	71
Using Computer Setup	71
Navigating and selecting in Computer Setup	71
Restoring factory settings in Computer Setup	71
Updating the BIOS	72
Determining the BIOS version	72
Preparing for a BIOS update	72
Downloading a BIOS update	73
Installing a BIOS update	73
Changing the boot order using the f9 prompt	73
TPM BIOS settings (select products only)	74
Using HP Sure Start (select products only)	74
Using HP PC Hardware Diagnostics	75
Using HP PC Hardware Diagnostics Windows (select products only)	75
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	75
Accessing HP PC Hardware Diagnostics Windows	75
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	75
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	76
Downloading HP PC Hardware Diagnostics Windows	76
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	76
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	76
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	77
Installing HP PC Hardware Diagnostics Windows	77
Using HP PC Hardware Diagnostics UEFI	77
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	77
Starting HP PC Hardware Diagnostics UEFI	78
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	78
Downloading the latest HP PC Hardware Diagnostics UEFI version	78
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	78
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	79
Downloading Remote HP PC Hardware Diagnostics UEFI	79
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	79
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	79
Customizing Remote HP PC Hardware Diagnostics UEFI settings	79
Specifications	81
Input power	81
Operating environment	82
Electrostatic discharge	83
Accessibility	84
HP and accessibility	84
Finding the technology tools you need	84
The HP commitment	84
International Association of Accessibility Professionals (IAAP)	85
Finding the best assistive technology	85
Assessing your needs	85
Accessibility for HP products	85
Standards and legislation	86
Standards	86
Mandate 376 – EN 301 549	86
Web Content Accessibility Guidelines (WCAG)	86
Legislation and regulations	87
Useful accessibility resources and links	87
Organizations	87
Educational institutions	87
Other disability resources	88
HP links	88
Contacting support	88

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Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

Select the Microsoft Store app on your desktop.

– or –

Select the

icon in the taskbar, and then type

Microsoft Store

in the search box.

Enter

HP PC Hardware Diagnostics Windows

in the

Microsoft Store

search box.

Follow the on-screen directions.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ﬂash

drive where the .exe ﬁle downloaded, double-click the .exe ﬁle, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Uniﬁed Extensible Firmware Interface) allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE:

For some products, you must use a Windows computer and a USB ﬂash drive to download and create

the HP UEFI support environment because only .exe ﬁles are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB

ﬂash

drive

on page

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated.

For assistance in solving the problem:

▲

Select

Contact HP

, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your

failure ID and product number automatically ﬁlled in. Follow the on-screen instructions.

– or –

Contact support, and provide the failure ID code.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE:

If you need to stop a diagnostic test, press

esc

Chapter 11

Using HP PC Hardware Diagnostics