Section |
Page |
Contents |
3 |
Welcome |
7 |
Your HP TouchPad |
7 |
What’s in the box? |
8 |
Hardware |
8 |
Print material |
9 |
Where can I learn more? |
9 |
Basics |
11 |
Get to know your device |
11 |
Front view |
11 |
Touchscreen |
12 |
Icons in the title bar |
13 |
Top view |
13 |
Charge the battery |
13 |
Maximizing battery life |
14 |
Set up your device |
14 |
What is an HP webOS Account? |
15 |
Turn your device on/off |
16 |
Why the screen goes dark |
16 |
Turn the screen on/off |
16 |
Turn wireless services off (airplane mode) |
16 |
Turn wireless services on |
17 |
Shut down your device |
17 |
Use gestures: Tap, swipe, drag, flick, pinch |
17 |
Tap |
18 |
Swipe |
18 |
Drag |
18 |
Flick |
18 |
Pinch (zoom gestures) |
19 |
Scroll gestures |
20 |
Text selection gestures |
20 |
Update the HP webOS operating system |
20 |
Respond to a system software notification |
21 |
Manually check for system updates |
21 |
Just Type |
23 |
Just Type overview |
23 |
Look up a contact |
23 |
Find information in an application on your device |
24 |
Search the web |
25 |
Create a new item such as a message, calendar event, or memo |
25 |
Open an application |
26 |
Use application keywords |
26 |
Repeat a recent search |
27 |
Customize Just Type |
27 |
Work with applications |
29 |
Open applications |
29 |
Open an application using Just Type |
29 |
Open an application in the Launcher |
29 |
Open an application in Quick Launch |
30 |
Resize panels/display or hide levels in an app |
30 |
Use the menus |
31 |
Use the application menu |
31 |
Use the system menu |
32 |
Enter and save information |
33 |
Use the onscreen keyboard |
33 |
Enter uppercase letters |
33 |
Enter symbols and alternate characters |
33 |
Enter passwords |
34 |
Symbols and accented characters |
34 |
Enter information in a field |
35 |
Work with the Text Assist feature |
35 |
Customize Text Assist settings |
35 |
Add your own words and shortcuts |
36 |
Cut, copy, and paste information |
36 |
Select items in a list |
37 |
Save information |
37 |
Close an application or application screen |
37 |
Delete an application |
38 |
Manage applications in Card view |
38 |
Work with stacked cards |
39 |
Move among cards and stacks |
39 |
Stack cards |
39 |
Change card order or unstack cards |
39 |
Customize the app display in the Launcher and Quick Launch |
39 |
Reorder Launcher icons |
39 |
Line up your favorite applications in Quick Launch |
40 |
Reorder Quick Launch icons |
40 |
Manage online accounts |
41 |
Use the Accounts application to set up an online account |
41 |
Use the Accounts application to edit or delete an online account |
42 |
Create a Skype account in Accounts |
43 |
Sign in to a Skype account in Accounts |
43 |
View and work with notifications |
43 |
Create and work with favorites |
44 |
Copy files and sync your personal data |
47 |
Copy files between your device and your computer |
47 |
Copy files and folders using USB Drive mode |
47 |
Delete files and folders using USB Drive mode |
48 |
Sync your device with HP Play on your computer |
48 |
Copy music, photos, and videos using third-party software |
48 |
Overview: Get your personal data onto your device |
48 |
Transfer data from an existing HP webOS Account |
50 |
Get data from an online account in the cloud |
50 |
Sync your desktop organizer and your device |
51 |
Sync directly with your desktop organizer |
51 |
Sync your desktop organizer to Google, and Google to your device |
52 |
Export data from a desktop organizer on your computer |
52 |
Email, text, multimedia, and instant messaging |
53 |
Email |
53 |
How do I send and receive email on my device? |
53 |
Merged inboxes in Email |
53 |
Set up email |
54 |
Set up email: Microsoft Exchange and Lotus Notes |
54 |
Set up email when automatic setup fails |
55 |
Enter advanced account settings |
56 |
Turn new email notifications on/off |
56 |
Change account login settings |
57 |
Rename an account |
57 |
Delete an email account |
57 |
Work with panels in Email |
57 |
Create and send an email message |
57 |
Add attachments to a message |
58 |
Save a message as a draft |
58 |
Receive and read email messages |
58 |
Print an email |
59 |
Open email attachments |
59 |
Save attachments |
60 |
Save an inline image |
60 |
Add a contact from an email message |
60 |
View and edit a contact from an email message |
60 |
Search for an email message |
60 |
Reply to a message |
61 |
Forward a message |
61 |
Show or hide message recipients |
61 |
Copy messages |
61 |
Move a message to another folder |
61 |
Mark a message as read or unread |
61 |
Mark all messages in a folder as read |
61 |
Flag or unflag a message |
62 |
Delete a message |
62 |
Add a signature to outgoing messages |
62 |
Show or hide folders in the Accounts List panel |
62 |
Add an email folder as a favorite |
63 |
Set email preferences |
63 |
Reply to meeting invitations |
63 |
Send email messages from within another application |
64 |
Messaging: All messages in one application |
64 |
What kinds of messages can I send and receive? |
64 |
Work with conversations |
64 |
Switch between Conversations, Buddies, and Favorites lists |
64 |
Switch between messaging accounts in a conversation |
65 |
Search for conversations or buddies |
65 |
Add a favorite |
65 |
Use emoticons in a message |
66 |
Forward a message |
66 |
Copy messages |
67 |
Customize messaging notifications |
67 |
Resend a failed message |
67 |
Delete a message |
67 |
Delete a conversation |
67 |
Messaging: Instant messaging |
67 |
Set up an instant messaging (IM) account |
67 |
Create a Skype account in Messaging |
68 |
Sign in to an IM account |
69 |
Sign out of an IM account |
69 |
Send and receive IM messages |
69 |
Add a buddy |
69 |
Receive a buddy request |
70 |
Block a message sender |
70 |
Delete a buddy |
70 |
Change your online status |
70 |
Change your custom message |
70 |
Change your IM account username and password |
70 |
Delete an IM account |
71 |
Messaging: Text messaging |
71 |
Connect your device to a webOS smartphone |
71 |
Create and send a text message |
71 |
Receive and view text messages |
72 |
Add a contact from a text message |
72 |
View a contact’s information from a message |
72 |
Photos, videos, and music |
73 |
Photos & Videos |
73 |
Use Photos & Videos for the first time |
73 |
Work with panels in Photos & Videos |
73 |
Look at pictures |
73 |
Watch a video |
74 |
Use video playback controls |
74 |
Organize your pictures and videos into albums |
74 |
Create an album |
75 |
Copy pictures or videos to an album |
75 |
Look at pictures in a slideshow |
75 |
Print pictures |
76 |
Add a comment to a picture or video in an online account |
76 |
Set up an online pictures or videos account on your device |
77 |
Delete an online pictures or videos account |
77 |
Delete pictures or videos |
77 |
HP Movie Store |
77 |
Install HP Movie Store |
77 |
YouTube |
78 |
Watch a YouTube video |
78 |
Music |
78 |
Get music onto your device |
78 |
Show/hide the Library or Playlist lists |
79 |
Listen to music |
79 |
Use music playback controls |
79 |
Create a playlist |
79 |
Add music to a playlist |
80 |
Sort all songs or a playlist |
80 |
Edit a playlist name |
80 |
Delete songs from a playlist |
80 |
Search Songs, Artists, Albums, Genres, or playlists |
80 |
Delete a playlist |
81 |
Delete a song from your device |
81 |
Use HP Play to sync music from your computer to your device |
81 |
Install HP Play |
81 |
Set up HP Play to sync with your device |
82 |
Manually sync music from HP Play to your device |
83 |
Web |
85 |
Web |
85 |
Go to a website |
85 |
Search the web |
85 |
Navigate a web page |
85 |
Open another browser |
86 |
Print a web page |
86 |
Use Flash content |
87 |
Add a web page to the Launcher |
87 |
Create a bookmark |
87 |
Open a bookmarked page |
88 |
Edit or delete a bookmark |
88 |
Return to previously viewed web pages |
88 |
Use links on a web page |
88 |
Work with images on a web page |
88 |
Download files from the web |
88 |
Add a web search engine |
89 |
Customize web browser settings |
89 |
Maps |
89 |
Search for a location |
89 |
Get directions |
90 |
Work with saved locations |
90 |
Work with locations you viewed recently |
91 |
View your current location |
91 |
Move around and zoom in/out on a map |
91 |
Customize the map view |
91 |
Contacts, Calendar, and other personal information |
93 |
Contacts |
93 |
How do I add names and other info into Contacts? |
93 |
Linked contacts |
94 |
Use Contacts for the first time |
94 |
Set up an online account in Contacts |
95 |
Create a Skype account in Contacts |
95 |
Create a contact |
96 |
Find a contact |
97 |
View, edit, or delete contact information |
97 |
Add or change a contact photo |
97 |
Create a favorite |
98 |
Remove a contact from favorites |
98 |
Call or chat with a Skype contact |
98 |
Link a contact |
98 |
Unlink a contact |
99 |
Get in touch with a contact |
99 |
Delete a contact |
99 |
Customize Contacts |
100 |
Manually synchronize Contacts with your online accounts |
100 |
Delete an online account from Contacts |
100 |
Receive vCards |
101 |
Calendar |
101 |
How do I get events into Calendar? |
101 |
Layered calendars |
102 |
Use Calendar for the first time |
102 |
Set up an online account in Calendar |
103 |
Create an event |
103 |
Enter the event location |
103 |
Invite others to an event |
104 |
Contact meeting invitees |
104 |
Schedule a repeating event |
104 |
Add an alarm to an event |
104 |
Customize event notification sounds |
104 |
Add a note to an event |
105 |
Create an all-day (untimed) event |
105 |
Change the Calendar display |
105 |
Move around in Calendar |
105 |
Quickly glimpse your schedule |
105 |
Delete an event |
106 |
Respond to an event reminder |
106 |
View meeting participants |
106 |
Customize Calendar |
106 |
Manually synchronize Calendar with your online accounts |
107 |
Delete an online account from Calendar |
107 |
Memos |
107 |
Create a memo |
107 |
Find a memo |
107 |
Edit a memo |
108 |
Change the color of a memo |
108 |
Delete a memo |
108 |
Email a memo |
108 |
Facebook Tablet |
108 |
Install Facebook Tablet |
108 |
Documents and eBooks |
111 |
Quickoffice |
111 |
Set up Quickoffice to access files from an online account |
111 |
Open a file |
111 |
Change the display size |
112 |
Send a file as an attachment to an email message |
112 |
Print a Word document or PowerPoint presentation |
112 |
Scroll rows or columns in a spreadsheet |
113 |
Switch among sheets in a spreadsheet |
113 |
Resize rows and columns in a spreadsheet |
113 |
Switch among slides in a PowerPoint® slideshow |
113 |
Edit or delete an online account in Quickoffice |
113 |
Adobe Reader |
114 |
Set up Adobe Reader to access files from an online account |
114 |
Open a file |
114 |
Move around in a file |
115 |
Change the text display size |
115 |
Send a file as an attachment to an email message |
115 |
Print a PDF file |
115 |
Edit or delete an online account in Adobe Reader |
116 |
Amazon Kindle |
116 |
Phone & Video Calls |
119 |
How can I make and receive calls with my HP TouchPad? |
119 |
Use Skype voice and video calling |
119 |
What kinds of calls can I make and receive with Skype? |
119 |
Create a Skype account in Phone & Video Calls |
119 |
Sign in to a Skype account in Phone & Video Calls |
120 |
Make a Skype-to-Skype video or audio call |
120 |
Use Skype to dial a phone number |
121 |
Answer a Skype call |
121 |
Silence the ringer on an incoming Skype call |
122 |
Ignore an incoming Skype call |
122 |
Manage a Skype-to-Skype video call |
122 |
Manage a Skype-to-Skype voice call |
122 |
Use another application while on a Skype call |
123 |
Make a second Skype voice call |
123 |
Answer a second Skype voice call (call waiting) |
123 |
Switch between two Skype voice calls |
123 |
Make a conference call from multiple Skype voice calls |
123 |
End a Skype call |
124 |
Set Skype calling preferences |
124 |
Edit or delete a Skype account |
124 |
Use your HP TouchPad with a connected HP webOS smartphone |
124 |
Connect your device to a webOS smartphone in the Phone & Video Calls application |
125 |
Dial by contact name using Just Type |
125 |
Dial using the onscreen dial pad |
126 |
Dial a favorite |
126 |
Dial by contact name in the Phone & Video Calls application |
126 |
Redial the last number dialed |
127 |
Dial from another application |
127 |
Answer an incoming call through a connected smartphone |
127 |
Silence the ringer on an incoming call through a connected smartphone |
127 |
Ignore a call through a connected smartphone |
128 |
Manage a call through a connected smartphone |
128 |
Use another application while on a call through a connected smartphone |
128 |
End a call through a connected smartphone |
129 |
Listen to voicemail messages |
129 |
View your call history |
129 |
Work with favorites |
130 |
Create a favorite in Phone & Video Calls |
130 |
View favorite details |
130 |
Add a phone number to a favorite |
130 |
Set or change the default number for a favorite |
131 |
Remove a contact from the favorites list |
131 |
Save a phone number to Contacts |
131 |
Use a phone headset |
131 |
Use a wired headset |
132 |
Set up and use a Bluetooth® hands-free device |
132 |
Customize Phone & Video Calls settings |
133 |
Use dialing shortcuts |
133 |
Set your dialing method |
133 |
Select the smartphone to use for calls and text messages |
133 |
HP webOS App Catalog and Software Manager |
135 |
Browse applications in HP webOS App Catalog |
135 |
Download a free application |
136 |
Buy an application |
137 |
Buy an application using your billing account or by entering a promo code |
137 |
Buy an application directly from a promo code link |
138 |
Reinstall a deleted application |
138 |
Set up a billing account |
138 |
Set billing account preferences |
139 |
Update or delete a billing account |
139 |
Manage applications with Software Manager |
139 |
Update a downloaded application from a notification |
140 |
Manually check for application updates |
140 |
Preferences |
143 |
Backup |
143 |
What is an HP webOS Account? |
143 |
What information is backed up? |
144 |
Manually back up information to your HP webOS Account |
146 |
Erase HP webOS Account information from the server |
147 |
Remotely erase HP webOS Account information from your device |
147 |
Update your HP webOS Account settings |
147 |
Date & Time |
148 |
Device Info |
148 |
View system information |
148 |
Rename your device |
148 |
Restart your device |
148 |
Erase data and reset your device |
149 |
About the full erase options |
149 |
Run Automated Diagnostics |
149 |
Run Interactive Diagnostics |
149 |
Run a custom application |
150 |
Change default applications |
150 |
Use Certificate Manager |
150 |
Install a certificate from USB drive storage |
150 |
Install a certificate from an email attachment |
150 |
View certificate details |
151 |
Delete a certificate |
151 |
Exhibition |
151 |
Start Exhibition |
151 |
Exit Exhibition |
151 |
Use Exhibition |
152 |
Use your device as a clock |
152 |
View a picture slideshow |
152 |
View your day’s agenda |
152 |
Customize Exhibition settings |
152 |
Regional Settings |
153 |
Change the display language |
153 |
Set up and switch among multiple onscreen keyboard layouts and languages |
153 |
Select a default country code for phone numbers |
153 |
Change the display formats |
153 |
Screen & Lock |
154 |
Turn auto dim on/off |
154 |
Adjust the screen brightness |
154 |
Set the interval for turning the screen off automatically |
154 |
Change your wallpaper |
154 |
Turn advanced gestures on/off |
154 |
Set options for unlocking the screen |
155 |
Change your Secure Unlock password |
155 |
Get notifications when the screen is locked |
155 |
Turn blink notifications on/off |
155 |
Sounds & Ringtones |
155 |
Set sound options |
155 |
Set your device to vibrate |
156 |
Turn Beats Audio on/off |
156 |
Add ringtones to your device |
156 |
Select a file from the ringtones folder as a ringtone |
157 |
Select a song as a ringtone |
157 |
Copy a ringtone to your device |
158 |
Wireless connections |
159 |
Wi-Fi |
159 |
What is a Wi-Fi connection? |
159 |
Are there different kinds of Wi-Fi networks? |
159 |
Turn Wi-Fi on/off |
159 |
Connect to a new open network |
160 |
Connect to a new secure network |
160 |
Connect to a previously used network |
161 |
Connect to a captive portal |
161 |
Disconnect from a network |
161 |
Put Wi-Fi to sleep when the screen is off |
161 |
Customize connection settings |
162 |
Print Manager |
162 |
Add a printer |
162 |
Cancel printing |
163 |
Remove a printer |
163 |
VPN |
163 |
What is VPN? |
163 |
Add a VPNC VPN profile |
163 |
Add a Cisco AnyConnect VPN profile |
164 |
Connect to a profile |
164 |
View statistics for a connected profile |
164 |
Disconnect from a profile |
164 |
Edit a profile |
164 |
Delete a profile |
165 |
Location Services |
165 |
Manage location information passed to websites |
165 |
Manage location information passed to applications |
165 |
Turn Google Services on/off |
165 |
Bluetooth® wireless technology |
166 |
What is Bluetooth® wireless technology? |
166 |
Turn the Bluetooth feature on/off |
166 |
Make a pairing request to another device |
166 |
Connect with a paired device |
167 |
Manage webOS smartphone connection preferences |
167 |
Disconnect from a device |
167 |
Delete a device |
167 |
Rename a device |
168 |
Touch to Share |
168 |
What is Touch to Share? |
168 |
Pair with an HP webOS smartphone using Touch to Share |
168 |
Share a web page using Touch to Share |
168 |
Disconnect a Touch to Share connection |
169 |
Delete a Touch to Share connection |
169 |
Troubleshooting |
171 |
5Ts: Ways to get your HP TouchPad working again |
171 |
Introduction |
171 |
T1. Throw all open applications off the top of the screen |
171 |
T2. Turn your device completely off and on |
172 |
T3.Trigger a restart |
172 |
T4. Top off the battery |
172 |
T5. Tether your device to your computer and reinstall webOS |
173 |
HP webOS Account |
173 |
Creating your HP webOS Account: Is your device ready for setup? |
173 |
Creating your HP webOS Account: Are you trying to use an account from another webOS device? |
173 |
Creating your HP webOS Account: Are you having trouble creating a new account? |
174 |
Creating your HP webOS Account: Unable to complete? Try this |
175 |
Having trouble logging in to your HP webOS Account? |
175 |
Battery |
176 |
The battery drains quickly |
176 |
The battery doesn’t charge or doesn’t hold a charge |
176 |
I need to replace the battery |
176 |
Screen and performance |
177 |
The screen appears blank |
177 |
An application is not responding to taps |
177 |
Applications are running slowly |
177 |
There are small icons at the top of the screen |
178 |
Synchronization |
178 |
I don’t want to sync calendar or contact information with my online account—just email |
178 |
I want to sync with Outlook or Palm Desktop by ACCESS software on my computer |
178 |
I have an Exchange account at work, but my data is not being downloaded to my device |
179 |
I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server |
179 |
A notification tells me that ActiveSync encountered a problem on the server |
179 |
A notification tells me that there is not enough free memory to synchronize |
179 |
A notification tells me that the server could not be reached |
179 |
A notification tells me that ActiveSync encountered a problem with [item type] [item name] |
179 |
Email |
179 |
I have problems using my account |
179 |
I have problems sending and receiving email |
180 |
I have problems sending email (IMAP and POP accounts) |
180 |
I can send but not receive email (IMAP accounts) |
180 |
After I receive messages, older messages disappear from my Inbox |
180 |
I have trouble sending or receiving attachments |
180 |
Messaging |
181 |
I can’t send or receive text messages |
181 |
I can’t send or receive multimedia messages |
181 |
I can’t set up an instant messaging (IM) account |
181 |
I can’t send or receive instant messages |
181 |
Wi-Fi |
181 |
I can’t make a Wi-Fi connection from my home network |
181 |
I can’t make a Wi-Fi connection from a public or corporate network |
182 |
I am trying to connect my device to my Wi-Fi network and need to find the device’s MAC address |
182 |
Web |
182 |
I can’t access a web page |
182 |
An image or map is too small on my screen |
183 |
A secure site refuses to permit a transaction |
183 |
Calendar and Contacts |
183 |
I haven’t entered any contacts or calendar events on my device, but when I open those apps, I see entries |
183 |
My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate |
183 |
Some of my contact information is missing |
184 |
My contact data is in the wrong field |
184 |
I have duplicate contacts |
185 |
I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results |
185 |
I can’t synchronize Calendar events |
185 |
Some of my calendar information is missing |
185 |
My calendar data is in the wrong field |
186 |
I have duplicate calendar events |
186 |
Calendar notifications are not working |
186 |
Photos & Videos, and Music |
186 |
I can’t upload my picture |
186 |
I can’t send or upload my video |
186 |
Videos have poor quality during playback |
187 |
Print Manager |
187 |
I can’t print from my HP printer |
187 |
HP webOS App Catalog |
187 |
I can’t find the app I want to download |
187 |
I am having trouble purchasing an app |
188 |
I’m having trouble downloading an application through HP webOS App Catalog |
189 |
I’m having trouble installing an app from HP webOS App Catalog |
189 |
I want to install an app on my device from a source other than HP webOS App Catalog |
190 |
Using your HP TouchPad with an HP webOS smartphone |
190 |
The person on the other end of the line hears an echo |
190 |
I hear my own voice echo |
190 |
My voice is too quiet on the other end |
190 |
My device doesn’t ring |
190 |
My device doesn’t vibrate |
191 |
Transferring information to and from your computer |
191 |
When I connect my device to my computer, I don’t get the prompt to put the device in USB Drive mode |
191 |
I copied files from my computer, but I can’t see or play them on my device |
191 |
When I open the folder representing my device on my computer, I see subfolders. Do I need to move my files into these folders? |
191 |
I want to transfer files from my device to my computer, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode |
191 |
Backing up and restoring data |
191 |
I need to reset my device but don’t understand the difference among the erase options |
191 |
How do I get my data back after a full or partial erase? |
192 |
I want to do a full erase, but the screen is cracked or doesn’t respond to taps |
192 |
My bookmarks were restored, but the thumbnail icon is not displaying |
192 |
System Updates |
192 |
I dismissed a system update notification, and now I don’t know how to get the update on my device |
192 |
My device froze while I was downloading or installing a system update |
192 |
Hands-free devices |
193 |
I can’t make or receive calls using a Bluetooth® hands-free device |
193 |
I lost the connection between my device and my Bluetooth headset |
193 |
I hear static or interference when using my hands-free device |
193 |
Some features of my hands-free device don’t work with my HP TouchPad |
193 |
Making room on your device |
194 |
Terms |
195 |
Online accounts available for webOS devices |
199 |
Specifications |
201 |
Important safety and legal information |
205 |
Use Adobe search |
213 |
Search one instance at a time |
213 |