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Troubleshooting, 5Ts: Ways to get your HP TouchPad working again, Introduction

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15 Troubleshooting 171 5Ts: Ways to get your HP TouchPad working again 173 HP webOS Account 176 Battery 177 Screen and performance 178 Synchronization 179 Email 181 Messaging 181 Wi-Fi 182 Web 183 Calendar and Contacts 186 Photos & Videos, and Music 187 Print Manager 187 HP webOS App Catalog 190 Using your HP TouchPad with an HP webOS smartphone 191 Transferring information to and from your computer 191 Backing up and restoring data 192 System Updates 193 Hands-free devices 194 Making room on your device 5Ts: Ways to get your HP TouchPad working again Introduction Is your HP TouchPad not working the way you expect it to? Has it stopped responding to taps? Is one of your applications not responding or behaving in an unexpected way? These problems can be pretty easy to fix. Here are five different methods-5Ts-that you can try, on your own, to get your device working again. Try each method in the order it's presented to see if it solves your problem. When the problem is solved, stop. T1. Throw all open applications off the top of the screen NOTE If the screen is off and you can't turn it on, or if gestures don't work, skip to T3.Trigger a restart. 1 If you're working in an application that's displayed full-screen and it isn't responding, press Center to send the app to Card view. 2 Throw the app off the top of the screen to close it. Chapter 15 : Troubleshooting 171

Section	Page
Contents	3
Welcome	7
Your HP TouchPad	7
What’s in the box?	8
Hardware	8
Print material	9
Where can I learn more?	9
Basics	11
Get to know your device	11
Front view	11
Touchscreen	12
Icons in the title bar	13
Top view	13
Charge the battery	13
Maximizing battery life	14
Set up your device	14
What is an HP webOS Account?	15
Turn your device on/off	16
Why the screen goes dark	16
Turn the screen on/off	16
Turn wireless services off (airplane mode)	16
Turn wireless services on	17
Shut down your device	17
Use gestures: Tap, swipe, drag, flick, pinch	17
Tap	18
Swipe	18
Drag	18
Flick	18
Pinch (zoom gestures)	19
Scroll gestures	20
Text selection gestures	20
Update the HP webOS operating system	20
Respond to a system software notification	21
Manually check for system updates	21
Just Type	23
Just Type overview	23
Look up a contact	23
Find information in an application on your device	24
Search the web	25
Create a new item such as a message, calendar event, or memo	25
Open an application	26
Use application keywords	26
Repeat a recent search	27
Customize Just Type	27
Work with applications	29
Open applications	29
Open an application using Just Type	29
Open an application in the Launcher	29
Open an application in Quick Launch	30
Resize panels/display or hide levels in an app	30
Use the menus	31
Use the application menu	31
Use the system menu	32
Enter and save information	33
Use the onscreen keyboard	33
Enter uppercase letters	33
Enter symbols and alternate characters	33
Enter passwords	34
Symbols and accented characters	34
Enter information in a field	35
Work with the Text Assist feature	35
Customize Text Assist settings	35
Add your own words and shortcuts	36
Cut, copy, and paste information	36
Select items in a list	37
Save information	37
Close an application or application screen	37
Delete an application	38
Manage applications in Card view	38
Work with stacked cards	39
Move among cards and stacks	39
Stack cards	39
Change card order or unstack cards	39
Customize the app display in the Launcher and Quick Launch	39
Reorder Launcher icons	39
Line up your favorite applications in Quick Launch	40
Reorder Quick Launch icons	40
Manage online accounts	41
Use the Accounts application to set up an online account	41
Use the Accounts application to edit or delete an online account	42
Create a Skype account in Accounts	43
Sign in to a Skype account in Accounts	43
View and work with notifications	43
Create and work with favorites	44
Copy files and sync your personal data	47
Copy files between your device and your computer	47
Copy files and folders using USB Drive mode	47
Delete files and folders using USB Drive mode	48
Sync your device with HP Play on your computer	48
Copy music, photos, and videos using third-party software	48
Overview: Get your personal data onto your device	48
Transfer data from an existing HP webOS Account	50
Get data from an online account in the cloud	50
Sync your desktop organizer and your device	51
Sync directly with your desktop organizer	51
Sync your desktop organizer to Google, and Google to your device	52
Export data from a desktop organizer on your computer	52
Email, text, multimedia, and instant messaging	53
Email	53
How do I send and receive email on my device?	53
Merged inboxes in Email	53
Set up email	54
Set up email: Microsoft Exchange and Lotus Notes	54
Set up email when automatic setup fails	55
Enter advanced account settings	56
Turn new email notifications on/off	56
Change account login settings	57
Rename an account	57
Delete an email account	57
Work with panels in Email	57
Create and send an email message	57
Add attachments to a message	58
Save a message as a draft	58
Receive and read email messages	58
Print an email	59
Open email attachments	59
Save attachments	60
Save an inline image	60
Add a contact from an email message	60
View and edit a contact from an email message	60
Search for an email message	60
Reply to a message	61
Forward a message	61
Show or hide message recipients	61
Copy messages	61
Move a message to another folder	61
Mark a message as read or unread	61
Mark all messages in a folder as read	61
Flag or unflag a message	62
Delete a message	62
Add a signature to outgoing messages	62
Show or hide folders in the Accounts List panel	62
Add an email folder as a favorite	63
Set email preferences	63
Reply to meeting invitations	63
Send email messages from within another application	64
Messaging: All messages in one application	64
What kinds of messages can I send and receive?	64
Work with conversations	64
Switch between Conversations, Buddies, and Favorites lists	64
Switch between messaging accounts in a conversation	65
Search for conversations or buddies	65
Add a favorite	65
Use emoticons in a message	66
Forward a message	66
Copy messages	67
Customize messaging notifications	67
Resend a failed message	67
Delete a message	67
Delete a conversation	67
Messaging: Instant messaging	67
Set up an instant messaging (IM) account	67
Create a Skype account in Messaging	68
Sign in to an IM account	69
Sign out of an IM account	69
Send and receive IM messages	69
Add a buddy	69
Receive a buddy request	70
Block a message sender	70
Delete a buddy	70
Change your online status	70
Change your custom message	70
Change your IM account username and password	70
Delete an IM account	71
Messaging: Text messaging	71
Connect your device to a webOS smartphone	71
Create and send a text message	71
Receive and view text messages	72
Add a contact from a text message	72
View a contact’s information from a message	72
Photos, videos, and music	73
Photos & Videos	73
Use Photos & Videos for the first time	73
Work with panels in Photos & Videos	73
Look at pictures	73
Watch a video	74
Use video playback controls	74
Organize your pictures and videos into albums	74
Create an album	75
Copy pictures or videos to an album	75
Look at pictures in a slideshow	75
Print pictures	76
Add a comment to a picture or video in an online account	76
Set up an online pictures or videos account on your device	77
Delete an online pictures or videos account	77
Delete pictures or videos	77
HP Movie Store	77
Install HP Movie Store	77
YouTube	78
Watch a YouTube video	78
Music	78
Get music onto your device	78
Show/hide the Library or Playlist lists	79
Listen to music	79
Use music playback controls	79
Create a playlist	79
Add music to a playlist	80
Sort all songs or a playlist	80
Edit a playlist name	80
Delete songs from a playlist	80
Search Songs, Artists, Albums, Genres, or playlists	80
Delete a playlist	81
Delete a song from your device	81
Use HP Play to sync music from your computer to your device	81
Install HP Play	81
Set up HP Play to sync with your device	82
Manually sync music from HP Play to your device	83
Web	85
Web	85
Go to a website	85
Search the web	85
Navigate a web page	85
Open another browser	86
Print a web page	86
Use Flash content	87
Add a web page to the Launcher	87
Create a bookmark	87
Open a bookmarked page	88
Edit or delete a bookmark	88
Return to previously viewed web pages	88
Use links on a web page	88
Work with images on a web page	88
Download files from the web	88
Add a web search engine	89
Customize web browser settings	89
Maps	89
Search for a location	89
Get directions	90
Work with saved locations	90
Work with locations you viewed recently	91
View your current location	91
Move around and zoom in/out on a map	91
Customize the map view	91
Contacts, Calendar, and other personal information	93
Contacts	93
How do I add names and other info into Contacts?	93
Linked contacts	94
Use Contacts for the first time	94
Set up an online account in Contacts	95
Create a Skype account in Contacts	95
Create a contact	96
Find a contact	97
View, edit, or delete contact information	97
Add or change a contact photo	97
Create a favorite	98
Remove a contact from favorites	98
Call or chat with a Skype contact	98
Link a contact	98
Unlink a contact	99
Get in touch with a contact	99
Delete a contact	99
Customize Contacts	100
Manually synchronize Contacts with your online accounts	100
Delete an online account from Contacts	100
Receive vCards	101
Calendar	101
How do I get events into Calendar?	101
Layered calendars	102
Use Calendar for the first time	102
Set up an online account in Calendar	103
Create an event	103
Enter the event location	103
Invite others to an event	104
Contact meeting invitees	104
Schedule a repeating event	104
Add an alarm to an event	104
Customize event notification sounds	104
Add a note to an event	105
Create an all-day (untimed) event	105
Change the Calendar display	105
Move around in Calendar	105
Quickly glimpse your schedule	105
Delete an event	106
Respond to an event reminder	106
View meeting participants	106
Customize Calendar	106
Manually synchronize Calendar with your online accounts	107
Delete an online account from Calendar	107
Memos	107
Create a memo	107
Find a memo	107
Edit a memo	108
Change the color of a memo	108
Delete a memo	108
Email a memo	108
Facebook Tablet	108
Install Facebook Tablet	108
Documents and eBooks	111
Quickoffice	111
Set up Quickoffice to access files from an online account	111
Open a file	111
Change the display size	112
Send a file as an attachment to an email message	112
Print a Word document or PowerPoint presentation	112
Scroll rows or columns in a spreadsheet	113
Switch among sheets in a spreadsheet	113
Resize rows and columns in a spreadsheet	113
Switch among slides in a PowerPoint® slideshow	113
Edit or delete an online account in Quickoffice	113
Adobe Reader	114
Set up Adobe Reader to access files from an online account	114
Open a file	114
Move around in a file	115
Change the text display size	115
Send a file as an attachment to an email message	115
Print a PDF file	115
Edit or delete an online account in Adobe Reader	116
Amazon Kindle	116
Phone & Video Calls	119
How can I make and receive calls with my HP TouchPad?	119
Use Skype voice and video calling	119
What kinds of calls can I make and receive with Skype?	119
Create a Skype account in Phone & Video Calls	119
Sign in to a Skype account in Phone & Video Calls	120
Make a Skype-to-Skype video or audio call	120
Use Skype to dial a phone number	121
Answer a Skype call	121
Silence the ringer on an incoming Skype call	122
Ignore an incoming Skype call	122
Manage a Skype-to-Skype video call	122
Manage a Skype-to-Skype voice call	122
Use another application while on a Skype call	123
Make a second Skype voice call	123
Answer a second Skype voice call (call waiting)	123
Switch between two Skype voice calls	123
Make a conference call from multiple Skype voice calls	123
End a Skype call	124
Set Skype calling preferences	124
Edit or delete a Skype account	124
Use your HP TouchPad with a connected HP webOS smartphone	124
Connect your device to a webOS smartphone in the Phone & Video Calls application	125
Dial by contact name using Just Type	125
Dial using the onscreen dial pad	126
Dial a favorite	126
Dial by contact name in the Phone & Video Calls application	126
Redial the last number dialed	127
Dial from another application	127
Answer an incoming call through a connected smartphone	127
Silence the ringer on an incoming call through a connected smartphone	127
Ignore a call through a connected smartphone	128
Manage a call through a connected smartphone	128
Use another application while on a call through a connected smartphone	128
End a call through a connected smartphone	129
Listen to voicemail messages	129
View your call history	129
Work with favorites	130
Create a favorite in Phone & Video Calls	130
View favorite details	130
Add a phone number to a favorite	130
Set or change the default number for a favorite	131
Remove a contact from the favorites list	131
Save a phone number to Contacts	131
Use a phone headset	131
Use a wired headset	132
Set up and use a Bluetooth® hands-free device	132
Customize Phone & Video Calls settings	133
Use dialing shortcuts	133
Set your dialing method	133
Select the smartphone to use for calls and text messages	133
HP webOS App Catalog and Software Manager	135
Browse applications in HP webOS App Catalog	135
Download a free application	136
Buy an application	137
Buy an application using your billing account or by entering a promo code	137
Buy an application directly from a promo code link	138
Reinstall a deleted application	138
Set up a billing account	138
Set billing account preferences	139
Update or delete a billing account	139
Manage applications with Software Manager	139
Update a downloaded application from a notification	140
Manually check for application updates	140
Preferences	143
Backup	143
What is an HP webOS Account?	143
What information is backed up?	144
Manually back up information to your HP webOS Account	146
Erase HP webOS Account information from the server	147
Remotely erase HP webOS Account information from your device	147
Update your HP webOS Account settings	147
Date & Time	148
Device Info	148
View system information	148
Rename your device	148
Restart your device	148
Erase data and reset your device	149
About the full erase options	149
Run Automated Diagnostics	149
Run Interactive Diagnostics	149
Run a custom application	150
Change default applications	150
Use Certificate Manager	150
Install a certificate from USB drive storage	150
Install a certificate from an email attachment	150
View certificate details	151
Delete a certificate	151
Exhibition	151
Start Exhibition	151
Exit Exhibition	151
Use Exhibition	152
Use your device as a clock	152
View a picture slideshow	152
View your day’s agenda	152
Customize Exhibition settings	152
Regional Settings	153
Change the display language	153
Set up and switch among multiple onscreen keyboard layouts and languages	153
Select a default country code for phone numbers	153
Change the display formats	153
Screen & Lock	154
Turn auto dim on/off	154
Adjust the screen brightness	154
Set the interval for turning the screen off automatically	154
Change your wallpaper	154
Turn advanced gestures on/off	154
Set options for unlocking the screen	155
Change your Secure Unlock password	155
Get notifications when the screen is locked	155
Turn blink notifications on/off	155
Sounds & Ringtones	155
Set sound options	155
Set your device to vibrate	156
Turn Beats Audio on/off	156
Add ringtones to your device	156
Select a file from the ringtones folder as a ringtone	157
Select a song as a ringtone	157
Copy a ringtone to your device	158
Wireless connections	159
Wi-Fi	159
What is a Wi-Fi connection?	159
Are there different kinds of Wi-Fi networks?	159
Turn Wi-Fi on/off	159
Connect to a new open network	160
Connect to a new secure network	160
Connect to a previously used network	161
Connect to a captive portal	161
Disconnect from a network	161
Put Wi-Fi to sleep when the screen is off	161
Customize connection settings	162
Print Manager	162
Add a printer	162
Cancel printing	163
Remove a printer	163
VPN	163
What is VPN?	163
Add a VPNC VPN profile	163
Add a Cisco AnyConnect VPN profile	164
Connect to a profile	164
View statistics for a connected profile	164
Disconnect from a profile	164
Edit a profile	164
Delete a profile	165
Location Services	165
Manage location information passed to websites	165
Manage location information passed to applications	165
Turn Google Services on/off	165
Bluetooth® wireless technology	166
What is Bluetooth® wireless technology?	166
Turn the Bluetooth feature on/off	166
Make a pairing request to another device	166
Connect with a paired device	167
Manage webOS smartphone connection preferences	167
Disconnect from a device	167
Delete a device	167
Rename a device	168
Touch to Share	168
What is Touch to Share?	168
Pair with an HP webOS smartphone using Touch to Share	168
Share a web page using Touch to Share	168
Disconnect a Touch to Share connection	169
Delete a Touch to Share connection	169
Troubleshooting	171
5Ts: Ways to get your HP TouchPad working again	171
Introduction	171
T1. Throw all open applications off the top of the screen	171
T2. Turn your device completely off and on	172
T3.Trigger a restart	172
T4. Top off the battery	172
T5. Tether your device to your computer and reinstall webOS	173
HP webOS Account	173
Creating your HP webOS Account: Is your device ready for setup?	173
Creating your HP webOS Account: Are you trying to use an account from another webOS device?	173
Creating your HP webOS Account: Are you having trouble creating a new account?	174
Creating your HP webOS Account: Unable to complete? Try this	175
Having trouble logging in to your HP webOS Account?	175
Battery	176
The battery drains quickly	176
The battery doesn’t charge or doesn’t hold a charge	176
I need to replace the battery	176
Screen and performance	177
The screen appears blank	177
An application is not responding to taps	177
Applications are running slowly	177
There are small icons at the top of the screen	178
Synchronization	178
I don’t want to sync calendar or contact information with my online account—just email	178
I want to sync with Outlook or Palm Desktop by ACCESS software on my computer	178
I have an Exchange account at work, but my data is not being downloaded to my device	179
I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server	179
A notification tells me that ActiveSync encountered a problem on the server	179