HP Integrity BL60p User Service Guide, Second Edition - HP Integrity BL60p Ser - Page 74

Table 5-4, Advanced Low End Troubleshooting Continued, Symptom/Condition, Action

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Troubleshooting Methodology Table 5-4 Advanced Low End Troubleshooting (Continued) Step 7 Symptom/Condition OS is non-responsive (hung)... Action Front panel LEDs indicate that the server blade's power is turned on, and it is either booting or running the OS (for example, health is steady green and power is steady green). Nothing may be logged for this condition. 1. Use the system console to start a system initialization. 2. Reboot the OS and escalate. 3. Obtain the system hardware status dump for root cause analysis. 4. Examine the MP logs for entries related to processors, processor power modules (PPMs), shared memory, and core I/O devices (see "Errors and Error Logs" on page 81 for more details). The preceding problem is fixed when the root cause is determined. 74 Chapter 5

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Troubleshooting
Methodology
Chapter 5
74
7
OS is non-responsive
(hung)...
Front panel LEDs indicate that the server blade’s power is
turned on, and it is either booting or running the OS (for
example, health is steady green and power is steady green).
Nothing may be logged for this condition.
1. Use the system console to start a system initialization.
2. Reboot the OS and escalate.
3. Obtain the system hardware status dump for root cause
analysis.
4. Examine the MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core
I/O devices (see “Errors and Error Logs” on page 81 for more
details).
The preceding problem is fixed when the root cause is
determined.
Table 5-4
Advanced Low End Troubleshooting (Continued)
Step
Symptom/Condition
Action