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LED Apertures on Hard Disk Drive, Step 1., Activity LED

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Troubleshooting Verifying Hard Disk Drive Operation NOTE On the hp Integrity rx1600 Server only the Activity LED is used. The Status LED is disconnected. Figure 6-1 LED Apertures on Hard Disk Drive Activity LED Status LED (not used) Lightpipes on the disk drive transmit light to these apertures from LEDs on the inside rear of the hot-swap mass storage cage. Verify that the LED shows the correct activity indication for all disk drives that you installed: Step 1. Turn on power to the HP Server and display monitor. Step 2. During the boot sequence, watch the Activity LED on each hard disk drive: • Activity LED: The LED quickly cycles from amber to green. The LED stays steady green until the drive spins up. Step 3. If the activity LED were illuminated on any disk drives, the drive cage may not be correctly installed. Check installation as follows: a. Turn off the HP Server power switch and unplug the AC power cords and any cables. b. Disconnect the power distribution cable between the drive cage and the power distribution module and then reconnect it. c. Verify that the SCSI interface is correctly installed from SCSI A channel connector on the system board to the connector on the SCSI cage. d. Check the SCSI bus for proper loading, e. Reconnect the AC power cords and any cables. Restart the HP Server to determine whether the LEDs now become illuminated during the boot. If not, contact your reseller. Step 4. If the LED indicator on a single disk drive is not illuminated during boot, the disk drive may be installed incorrectly, or its lightpipes may be damaged. Check the lightpipe on the disk drive as follows: a. Remove the disk drive. b. Inspect the lightpipes for damage. If a lightpipe is damaged, contact your reseller. CAUTION The lightpipes are fragile. Be careful not to damage them when you inspect them or when you reinsert the disk drive. Chapter 6 103

Section	Page
hp Integrity rx1600 Operation and Maintenance	1
Legal Notices	2
1 About This Document	13
What’s in This Document	13
Typographical Conventions	13
Related Documents	14
HP Encourages Your Comments	14
2 Controls, Ports and Indicators	15
Control Panel	15
Additional Controls and Indicators	16
Hard Disk Drive	16
Optional Removable Media Drive	17
Rear Panel	17
10/100/1000 base-T ethernet LAN Connector	19
10/100 base-T ethernet LAN Connector	20
Optional Management Processor Card LAN LEDs	20
3 External Connectors	23
Connector Pinouts	23
Universal Serial Bus	24
Serial Port	24
SCSI Port	25
10/100 LAN Connector	27
10/100/1000 LAN Connector	28
4 Installing and Configuring	29
Service Tools Required	29
Installing Internal Hard Disk Drives	29
Installing Processors and Memory	31
Installing an Additional Processor	32
Processor Load Order	32
Installing Additional Memory	39
Supported DIMM sizes	39
DIMM Locations	40
Installing DIMMs	41
Installing Additional PCI Cards	43
Installing a PCI Card	43
Optional Management Processor Card (MP)	46
5 Utilities	49
Extensible Firmware Interface (EFI) Boot Manager	49
EFI Commands	51
EFI/POSSE Commands	53
help	53
Syntax	53
Parameters	53
Operation	53
baud	55
Syntax	55
Parameters	55
Operation	55
boottest	55
Syntax	56
Parameters	56
cpuconfig	56
Syntax	56
Parameters	57
Operation	57
default	57
Syntax	57
Parameters	57
Operation	57
errdump	58
Syntax	58
Parameters	58
Operation	58
info	58
Syntax	58
Parameters	58
lanaddress	64
Syntax:	64
Parameters	64
monarch	64
Syntax	64
Parameters	64
Operation	64
pdt	65
Syntax	65
Parameters	65
Operation	65
sysmode	66
Syntax	66
Parameters	66
Operation	66
Specifying SCSI Parameters	66
Using the SCSI Setup Utility	66
Using the Boot Option Maintenance Menu	73
Paths	73
Boot from a File	74
Add a Boot Option	74
Delete Boot Option(s)	75
Change Boot Order	75
Manage BootNext Setting	76
Set Auto Boot TimeOut	77
Select Active Console Output Devices	77
Select Active Console Input Devices	78
Select Active Standard Error Devices	79
Using the System Configuration Menu	80
Security/Password Menu	80
Resetting Passwords	80
Management Processor	81
Accessing the ManagementProcessor	82
Interacting with the Management Processor	82
Management Processor Command Interface	83
MP Welcome Screen	83
Management Processor Help System	83
Management Processor Commands	84
Reset BMC Passwords	85
Configure Serial Port Parameters	85
Certificate Generate	86
Console Log	86
Command Mode	86
Console	87
Connect to Service Processor	87
Date	87
Default Configuration	87
Display FRUID	88
Disconnect Remote or LAN Console	88
MP Firmware Update	88
Help	88
Display System ID	88
Inactivity Timeout	88
Configure LAN Console	89
Locator LED Status	89
LAN Status	89
Return to Main Menu	89
Modem Reset	89
Modem Status	89
Power Control	90
Configure Paging	90
Power Status	90
Reset BMC	90
Reset System	90
Set Access	90
Create Local Session	91
Display Logs	91
Security Options	92
System Status	92
Firmware Revision Status	92
Transfer Of Control	93
Tell	93
User Configuration	93
Virtual Front Panel	93
Who	93
Exit from MP	94
Diagnostics	94
6 Troubleshooting	95
Troubleshooting Tips	95
Troubleshooting Methodology	95
Possible Problems	96
The system will not power-up.	96
The system will not boot.	97
The system has intermittent failures.	97
The system LED or diagnostic LEDs are not on and no error messages appear.	98
Power goes off on the server and does not come back on.	98
Troubleshooting and FRU identification	100
Verifying Hard Disk Drive Operation	102
Identifying and Diagnosing Hardware Problems	104
Power and System LEDs	104
Systems with the Optional Management Processor Card Installed	104
Management Processor (MP) Card Event Logs	105
System Event Logs (SEL) Logs	106
Systems without a Management Processor Card	109
Diagnostic LEDs	109
Warnings	111
Faults	113
Command Line Interface	116
Command Line Interface Menu	116
Troubleshooting Example Using CLI	117
Troubleshooting Example Using CLI	117
LAN LEDs	118
Rear Panel LAN LEDs	118
System Management 10/100 Mb LAN	118
Optional Management Processor LAN LEDs	119
System Board Diagnostic LEDs	120
Running Diagnostic Software Tools	121
HP e-DiagTools Hardware Diagnostics	121
Starting HP e-DiagTools	121
Producing a Support Ticket	123
Offline Diagnostics Environment (ODE)	124
Tools Provided	124
running ODE from the offline Diagnostics and Utilities DVD	124
Using Offline Diagnostic Tools	125
E-DiagTools	125
Offline Diagnostic Environment (ODE)	126
Recommended Cleaning Procedures	126
Where to Get Help	126
Information to Collect Before you Contact Support	127
Online Support	127
Phone Support	127
7 Removing and Replacing Components	129
Safety Information	129
Service Tools Required	129
Accessing a Rack Mounted Server	129
Extend the Server from the Rack	130
Insert the Server into the Rack	130
Removing and Replacing the Front Bezel	131
Removing the Front Bezel	131
Replacing the Front Bezel	131
Removing and Replacing the Cover	132
Removing the Cover	133
Replacing the Cover	133
Removing and Replacing System Memory	134
Supported DIMM Sizes	135
Removing System Memory	135
Installing System Memory	135
Removing and Replacing a Processor	136
Removing a Processor	138
Replacing a Processor	142
Removing and Replacing the System Battery	146
Removing the System Battery	146
Replacing the System Battery	147
Removing and Replacing Fan Units	148
Removing the Power Supply Fan Unit	148
Replacing the Power Supply Fan Unit	149
Removing a Chassis Fan Unit	149
Replacing a Chassis Fan Unit	150
Removing and Replacing the Display Panel	151
Removing the Display Panel	151
Replacing the Display Panel	152
Removing and Replacing the PCI I/O Riser Assembly	153
Removing the PCI I/O Riser Assembly	153
Replacing the PCI I/O Riser Assembly	155
Removing and Replacing PCI Cards	155
Removing a PCI Card	156
Replacing a PCI Card	158
Removing and Replacing an Internal Hard Disk Drive	158
Removing an Internal Hard Disk Drive	159
Replacing an Internal Hard Disk Drive	160
Removing and Replacing the Power Supply	161
Removing the Power Supply	162
Replacing the Power Supply	162
Removing and Replacing a Removable Media Drive	163
Removing a Removable Media Drive	164
Replacing a Removable Media Drive	165
Removing and Replacing the Optional Management Processor Card	166
Removing the Optional Management Processor Card	166
Replacing the Optional Management Processor Card	166
Removing and Replacing the Optional Management Processor Card Battery	168
Removing the Optional Management Processor Card Battery	168
Replacing the Optional Management Processor Card Battery	169
Replacing the Base Unit	169
8 Parts Information	173
Field Replaceable Parts (FRU) List	173
9 Specifications	179
Hardware Specifications	179
Dimensions and Weights	180
Component Dimensions	180
A System Information	181
Features Summary	181
Processor	181
Memory	181
I/O Expansion	181
Internal Core I/O	181
External core I/O	181
Power supply unit	182
Motherboard manageability	182
Enhanced server manageability, provided by the optional Management Processor (MP) card	182
Internal Disk Storage Options	182
Internal Removable Media Options	182
System Board	183
System Board Components	183
Intel Itanium 2 Processor	184
Processor Bus	184
I/O and Memory Controller	184
Memory Architecture	184
Architecture	185
DIMMs	186
Chip Spare Functionality	187
Serial Presence Detect (SPD)	187
I/O Bus Interface	187
Processor Dependent Hardware Controller	187
Dual Serial Controller	188
Field Programmable Gate Array	188
Baseboard Management Controller	189
SCSI Controller	189
IDE Interface	189
10/100 BT Standard/Management LAN	189
1Gb System LAN	190
USB Connectors	190
B Event, Error, and Warning Messages	191
EFI Error and Warning Messages	191
SEL and FPL Log Entries	194
Accessing the logs with BMC CLI commands	194
Accessing the logs with MP commands	197
System Specific Events	198
OEM SensorType 12, EventType 71	198
Chassis Control Event Codes	198

Match case Limit results 1 per page

Chapter 6

Troubleshooting

Verifying Hard Disk Drive Operation

103

NOTE

On the hp Integrity rx1600 Server only the Activity LED is used. The Status LED is

disconnected.

Figure 6-1

LED Apertures on Hard Disk Drive

Lightpipes on the disk drive transmit light to these apertures from LEDs on the inside rear of the hot-swap

mass storage cage. Verify that the LED shows the correct activity indication for all disk drives that you

installed:

Step 1.

Turn on power to the HP Server and display monitor.

Step 2.

During the boot sequence, watch the Activity LED on each hard disk drive:

•

Activity LED

: The LED quickly cycles from amber to green. The LED stays steady green until

the drive spins up.

Step 3.

If the activity LED were illuminated on any disk drives, the drive cage may not be correctly

installed. Check installation as follows:

Turn off the HP Server power switch and unplug the AC power cords and any cables.

Disconnect the power distribution cable between the drive cage and the power distribution

module and then reconnect it.

Verify that the SCSI interface is correctly installed from SCSI A channel connector on the

system board to the connector on the SCSI cage.

Check the SCSI bus for proper loading,

Reconnect the AC power cords and any cables. Restart the HP Server to determine whether the

LEDs now become illuminated during the boot. If not, contact your reseller.

Step 4.

If the LED indicator on a single disk drive is not illuminated during boot, the disk drive may be

installed incorrectly, or its lightpipes may be damaged.

Check the lightpipe on the disk drive as follows:

Remove the disk drive.

Inspect the lightpipes for damage. If a lightpipe is damaged, contact your reseller.

CAUTION

The lightpipes are fragile. Be careful not to damage them when you inspect them

or when you reinsert the disk drive.

Activity

LED

Status LED (not

used)