HP LH4r HP Netserver LH Pro User Guide - Page 34

Common Installation Problems

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Chapter 6 Troubleshooting ◊ Error Message Utility: Lets you view descriptions of errors that occur during the Power-On Self Test (POST) and tells you how to handle the errors. ◊ Event Log Report Utility: Describes server management events and lets you review a list of errors and other system events. Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, it is recommended that you contact your reseller first. If you need to get assistance from Hewlett-Packard, refer to Chapter 7 for information on service and support. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry. Troubleshooting Sequence To troubleshoot an installation problem, do the following: • First make sure that the system is configured properly. Most system problems are the result of incorrect system and SCSI subsystem configurations. Check the EISA Configuration Utility and if your NetServer is configured with a disk array, check the JetSet Utility. • If it is a network-related error, determine if the server has enough memory and hard disk drive capacity. Consult your network operating system manual. • Verify that all cables and boards are securely plugged into their appropriate connectors or slots. • Remove all added options and always change one thing, and only one thing, at a time. 28

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Chapter 6
Troubleshooting
28
◊
Error Message Utility: Lets you view descriptions of errors that
occur during the Power-On Self Test (POST) and tells you how to
handle the errors.
◊
Event Log Report Utility:
Describes server management events and
lets you review a list of errors and other system events.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems.
If you need assistance, it is recommended that you contact your reseller
first.
If you need to get assistance from Hewlett-Packard, refer to Chapter 7 for
information on service and support.
WARNING
Before removing the cover, always disconnect the power cord
and unplug telephone cables.
Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages.
Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are short-
circuited by metal objects such as tools or jewelry.
Troubleshooting Sequence
To troubleshoot an installation problem, do the following:
•
First make sure that the system is configured properly.
Most system
problems are the result of incorrect system and SCSI subsystem
configurations.
Check the EISA Configuration Utility and if your
NetServer is configured with a disk array, check the JetSet Utility.
•
If it is a network-related error, determine if the server has enough memory
and hard disk drive capacity.
Consult your network operating
system manual.
•
Verify that all cables and boards are securely plugged into their appropriate
connectors or slots.
•
Remove all added options and always change one thing, and only one
thing, at a time.