HP LaserJet 1000 HP LaserJet 1000 Series - User Guide - Page 62

Availability, Hardware service, Extended warranty, Guidelines for repacking the printer - series toner

Get HP LaserJet 1000 PDF manuals and user guides View all HP LaserJet 1000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 62 highlights

Availability Hewlett-Packard provides a variety of service and support options around the world. The availability of these programs varies depending on your location. Hardware service The warranty for the HP LaserJet 1000 Series Printer varies depending on the date and country or region of purchase. For products that require service under the warranty, customers should call the customer support center in their country/region. See In-country/region support numbers for more information. Hewlett-Packard will choose one of the following methods to fulfill the warranty: ● Repair the product. ● Provide customer-replaceable parts for the customer to repair the unit. ● Replace the product with a remanufactured unit. ● Replace the product with a new or remanufactured product of equal or greater functionality. ● Refund the purchase price. ● Require that the customer return the unit to an authorized service provider. Extended warranty HP SupportPack provides coverage for the HP product and all HP-supplied internal components. The HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more support information, go to the following HP Web site: http://www.hp.com/peripherals2/care_netlj/index.html or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the appropriate phone numbers and information. Guidelines for repacking the printer CAUTION Use the following guidelines when repacking the printer: ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any cables, trays, and optional accessories installed in the printer. ● Remove and keep the toner cartridge. To prevent damage to the toner cartridge, store the toner cartridge in its original packing material or store it so that it is not exposed to light. ● If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility. If you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer. ● Include a completed copy of the service information form. See Service information form. ● Hewlett-Packard recommends that you insure the equipment for shipment. 60 Chapter 7 Service and support ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
60
Chapter 7 Service and support
ENWW
Availability
Hewlett-Packard provides a variety of service and support options around the world.
The availability of these programs varies depending on your location.
Hardware service
The warranty for the HP LaserJet 1000 Series Printer varies depending on the date and country
or region of purchase.
For products that require service under the warranty, customers should call the customer support
center in their country/region. See
In-country/region support numbers
for more information.
Hewlett-Packard will choose one of the following methods to fulfill the warranty:
●
Repair the product.
●
Provide customer-replaceable parts for the customer to repair the unit.
●
Replace the product with a remanufactured unit.
●
Replace the product with a new or remanufactured product of equal or greater functionality.
●
Refund the purchase price.
●
Require that the customer return the unit to an authorized service provider.
Extended warranty
HP SupportPack provides coverage for the HP product and all HP-supplied internal components.
The HP SupportPack can provide Express Exchange or onsite service. The customer must
purchase HP SupportPack within 90 days of the HP product purchase. For more support
information, go to the following HP Web site:
or contact the Customer Care Service and Support group; see
Hewlett-Packard Support
for the
appropriate phone numbers and information.
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
●
If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.
●
Remove and keep any cables, trays, and optional accessories installed in the printer.
●
Remove and keep the toner cartridge.
CAUTION
To prevent damage to the toner cartridge, store the toner cartridge in its original packing material or
store it so that it is not exposed to light.
●
If possible, use the original shipping container and packing material.
Shipping damage as a
result of inadequate packing is your responsibility
. If you have already disposed of the printer’s
packing material, contact a local mailing service for information on repacking the printer.
●
Include a completed copy of the service information form. See
Service information form
.
●
Hewlett-Packard recommends that you insure the equipment for shipment.