HP LaserJet 4345 HP MFP Digital Sending Software v. 4 - Support Guide - Page 36
Troubleshooting, Job scans but does not, print, Job prints, but not as, expected - driver
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Common digital sending problems (continued) Problem Description and actions Job scans but does not ● Make sure that the remote printer is online. print ● Verify that the remote printer is not out of paper. ● Make sure the remote printer is loaded with correct paper size/type. ● Verify that the print driver is installed. ● Make sure that the print driver was not renamed. ● Make sure that there has not been a driver failure. Job prints, but not as ● The driver settings are incorrect. expected Job does not arrive at FTP destination ● Make sure that there is not a networking problem. ● Verify that the credentials are correct. ● Make sure that the remote directory exists. ● Verify that the appropriate permissions to change the directory have been made. ● Make sure that the appropriate permissions to write to the directory have been made. Job does not arrive at folder destination ● Make sure the folder directory exists. ● Verify folder permissions for the user. ● Verify the folder path if entered at control panel by authenticated user. 30 Chapter 3 - Troubleshooting ENWW