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The printer is using incorrect link and duplex settings for the network

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The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly An incorrectly configured computer can cause issues with printing. 1. Check the network drivers, print drivers, and the network redirection settings. 2. Verify that the operating system is configured correctly. The printer is disabled, or other network settings are incorrect Check the network settings. 1. Review the printer's configuration/networking pages to check the status of the network settings and protocols. 2. Reconfigure the network settings if necessary. Solve wireless network problems Check the following information to resolve wireless network issues. Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the printer, print a configuration page from the printer control panel. NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware." Wireless connectivity checklist Use the checklist to help resolve wireless connection issues. ● For printers that do not support simultaneous wired and wireless connections, verify that the network cable is not connected. ● Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is connected to a wireless network, and blinking when it is searching for a wireless network.) ● Verify that the service set identifier (SSID) is correct: 132 Chapter 6 Solve problems

Section	Page
Printer overview	11
Warning icons	11
Potential shock hazard	12
Printer views	13
Printer front view	13
Printer back view	13
Control panel view	14
Printer specifications	17
Technical specifications	17
Supported operating systems	18
Mobile printing solutions	19
Printer dimensions	20
Power consumption	22
Electrical specifications	22
Acoustic emissions	22
Operating-environment range	23
Printer hardware setup and software installation	23
Paper trays	25
Load paper to Tray 1 (multipurpose tray)	25
Load Paper Tray 1	25
Tray 1 paper orientation	28
Load paper to Tray 2	29
Load Paper Tray 2	29
Tray 2 paper orientation	31
Use alternative letterhead mode	32
Load paper to Tray 3 (optional accessory)	33
Load paper Tray 3	33
Tray 3 paper orientation	35
Use alternative letterhead mode	36
Load and print envelopes	36
Print envelopes	37
Envelope orientation	37
Load and print labels	37
Manually feed labels	38
Label orientation	38
Supplies, accessories, and parts	41
Order supplies, accessories, and parts	41
Ordering	41
Supplies and accessories	41
Customer self-repair parts	43
Configure the HP toner-cartridge-protection supply settings	43
Introduction	43
Enable or disable the Cartridge Policy feature	44
Enable or disable the Cartridge Protection feature	46
Replace the toner cartridge	48
Toner cartridge information	48
Remove and replace the cartridge	50
Print	55
Print tasks (Windows)	55
How to print (Windows)	55
Automatically print on both sides (Windows)	56
Manually print on both sides (Windows)	56
Print multiple pages per sheet (Windows)	57
Select the paper type (Windows)	57
Additional print tasks	58
Print tasks (macOS)	58
How to print (macOS)	58
Automatically print on both sides (macOS)	59
Manually print on both sides (macOS)	59
Print multiple pages per sheet (macOS)	60
Select the paper type (macOS)	60
Additional print tasks	60
Store print jobs on the printer to print later or print privately	61
Introduction	61
Create a stored job (Windows)	61
Create a stored job (macOS)	62
Print a stored job	63
Delete a stored job	63
Information sent to printer for Job Accounting purposes	64
Mobile printing	64
Introduction	64
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	64
HP ePrint via email	65
AirPrint	66
Android embedded printing	66
Print from a USB flash drive	66
Enable the USB port for printing	67
Print USB documents (keypad control panel)	68
Print using high-speed USB 2.0 port (wired)	68
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	68
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	68
Manage the printer	71
Advanced configuration with the HP Embedded Web Server (EWS)	71
Introduction	71
How to access the HP Embedded Web Server (EWS)	72
HP Embedded Web Server features	72
Configure IP network settings	79
Printer sharing disclaimer	79
View or change network settings	79
Rename the printer on a network	79
Manually configure IPv4 TCP/IP parameters from the control panel	80
Manually configure IPv6 TCP/IP parameters from the control panel	80
Link speed and duplex settings	81
Printer security features	82
Introduction	82
Security statements	82
Assign an administrator password	82
IP Security	83
Encryption support: HP High Performance Secure Hard Disks	83
Lock the formatter	83
Energy-conservation settings	83
Print with EconoMode	83
Set the sleep timer and configure the printer to use 1 watt or less of power	84
Set the sleep schedule	85
HP Web Jetadmin	85
Software and firmware updates	85
Solve problems	87
Control panel help system	87
Reset factory settings	88
Introduction	88
Method one: Reset factory settings from the printer control panel	88
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	89
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	89
Change the “Very Low” settings	90
Order supplies	91
Printer does not pick up paper or misfeeds	91
Introduction	91
The printer does not pick up paper	91
The printer picks up multiple sheets of paper	94
Clear paper jams	97
Paper jam locations	98
Auto-navigation for clearing paper jams	98
Experiencing frequent or recurring paper jams?	98
13.B2.D1 jam error in tray 1	99
13.B2.D2 jam error in tray 2	104
13.B2.D3 jam error in tray 3	111
13.B2.A jam error in the top cover	116
13.B9 jam error in the fuser area	120
13.D1, 13.D3 jam error in the duplexer	123
13.E1 jam error in the output bin	126
Resolving mono print quality problems	128
Introduction	128
Troubleshoot print quality	129
Solve wired network problems	141
Introduction	141
Poor physical connection	141
The computer is unable to communicate with the printer	141
The printer is using incorrect link and duplex settings for the network	142
New software programs might be causing compatibility problems	142
The computer or workstation might be set up incorrectly	142
The printer is disabled, or other network settings are incorrect	142
Solve wireless network problems	142
Introduction	142
Wireless connectivity checklist	142
The printer does not print after the wireless configuration completes	143
The printer does not print, and the computer has a third-party firewall installed	143
The wireless connection does not work after moving the wireless router or printer	144
Cannot connect more computers to the wireless printer	144
The wireless printer loses communication when connected to a VPN	144
The network does not appear in the wireless networks list	144
The wireless network is not functioning	144
Reduce interference on a wireless network	145
Service and support	147
HP limited warranty statement	147
UK, Ireland, and Malta	148
Austria, Belgium, Germany, and Luxemburg	148
Belgium, France, and Luxemburg	149
Italy	150
Spain	150
Denmark	151
Norway	151
Sweden	151
Portugal	152
Greece and Cyprus	152
Hungary	152
Czech Republic	153
Slovakia	153
Poland	153
Bulgaria	154
Romania	154
Belgium and the Netherlands	154
Finland	155
Slovenia	155
Croatia	155
Latvia	155
Lithuania	156
Estonia	156
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	156
Long life consumable and maintenance kit limited warranty statement	157
HP policy on non-HP supplies	157
HP anticounterfeit Web site	157
Data stored on the toner cartridge	158
End User License Agreement	158
Customer self-repair warranty service	162
Customer support	162
Environmental product stewardship program	163
Protecting the environment	163
Ozone production	163
Power consumption	163
Toner consumption	163
Paper use	163
Plastics	164
HP LaserJet print supplies	164
Paper	164
Material restrictions	164
Battery information	164
Disposal of waste equipment by users (EU, UK, and India)	165
Electronic hardware recycling	165
Brazil hardware recycling information	165
Chemical substances	165
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	166
SEPA Ecolabel User Information (China)	166
The regulation of the implementation on China energy label for printer, fax, and copier	166
Restriction on Hazardous Substances statement (India)	166
WEEE (Turkey)	166
Substances Table (China)	167
Material Safety Data Sheet (MSDS)	167
EPEAT	167
Substances Table (Taiwan)	168
For more information	168
Regulatory information	169
Regulatory statements	169
Regulatory model identification numbers	169
European Union & United Kingdom Regulatory Notice	169
FCC regulations	170
Canada - Industry Canada ICES-003 Compliance Statement	170
VCCI statement (Japan)	170
EMC statement (Korea)	170
EMC statement (China)	170
Power cord instructions	170
Power cord statement (Japan)	171
Laser safety	171
Laser statement for Finland	171
Nordic Statements (Denmark, Finland, Norway, Sweden)	172
GS statement (Germany)	172
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	173
EMI statement (Taiwan)	174
Product stability	174

Match case Limit results 1 per page

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you

must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

An incorrectly conﬁgured computer can cause issues with printing.

Check the network drivers, print drivers, and the network redirection settings.

Verify that the operating system is conﬁgured correctly.

The printer is disabled, or other network settings are incorrect

Check the network settings.

Review the printer’s conﬁguration/networking pages to check the status of the network settings and

protocols.

Reconﬁgure the network settings if necessary.

Solve wireless network problems

Check the following information to resolve wireless network issues.

Introduction

Use the troubleshooting information to help resolve issues.

NOTE:

To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the

printer, print a conﬁguration page from the printer control panel.

NOTE:

If you have been experiencing intermittent loss of network connectivity, ﬁrst update the printer

ﬁrmware. For instructions on how to update the printer ﬁrmware, go to

http:/

support.hp.com

, search for your

printer, and then search on “update the ﬁrmware.”

Wireless connectivity checklist

Use the checklist to help resolve wireless connection issues.

●

For printers that do not support simultaneous wired and wireless connections, verify that the network cable

is not connected.

●

Verify that the printer and the wireless router are turned on and have power. Also make sure that the

wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is

connected to a wireless network, and blinking when it is searching for a wireless network.)

●

Verify that the service set identiﬁer (SSID) is correct:

132

Chapter 6

Solve problems