Section |
Page |
Product information |
19 |
Device comparison |
20 |
Features comparison |
21 |
Walkaround |
24 |
Accessories and supplies |
25 |
Interface ports |
26 |
Locking and unlocking optional accessories |
26 |
Media specifications |
28 |
Select print media |
28 |
General media specifications |
32 |
Media considerations |
32 |
Envelopes |
32 |
Envelopes with double side seams |
33 |
Envelopes with adhesive strips or flaps |
34 |
Envelope margins |
34 |
Envelope storage |
34 |
Labels |
34 |
Label construction |
34 |
Transparencies |
34 |
Card stock and heavy media |
35 |
Card stock construction |
35 |
Card stock guidelines |
35 |
Letterhead and preprinted forms |
35 |
Select the correct fuser mode |
36 |
Installation |
39 |
Site preparation |
40 |
Operating environment |
40 |
Installation checklist |
42 |
Optional output and input devices |
44 |
Connect to a computer or network |
45 |
USB configuration |
45 |
Network connection |
46 |
Fax connection |
46 |
Analog faxing |
46 |
Connecting the fax accessory to a phone line |
46 |
Configuring and using the fax features |
47 |
Digital faxing |
47 |
Device software |
48 |
Supported operating systems |
48 |
Supported operating systems |
49 |
Select the correct printer driver |
50 |
Universal printer drivers |
50 |
Driver Autoconfiguration |
50 |
Update Now |
51 |
HP Driver Preconfiguration |
51 |
Priority for print settings |
51 |
Open the printer drivers |
52 |
Software for Macintosh computers |
53 |
Remove software from Macintosh operating systems |
53 |
Utilities |
54 |
HP Web Jetadmin |
54 |
Embedded Web server |
54 |
HP Easy Printer Care software |
55 |
Supported operating systems |
55 |
Supported browsers |
55 |
Other components and utilities |
55 |
Network configuration |
56 |
Configure TCP/IPv4 parameters |
56 |
Change the IP address |
56 |
Set the subnet mask |
57 |
Set the default gateway |
57 |
Configure TCP/IPv6 parameters |
58 |
Disable network protocols (optional) |
58 |
Disable IPX/SPX |
58 |
Disable AppleTalk |
59 |
Disable DLC/LLC |
59 |
HP Jetdirect EIO print servers |
59 |
Security features |
60 |
Securing the embedded Web server |
60 |
Foreign Interface Harness (FIH) |
60 |
Requirements |
60 |
Using the FIH |
60 |
Secure Disk Erase |
61 |
Data affected |
62 |
Gaining access to Secure Disk Erase |
62 |
Additional Information |
62 |
Job-storage features |
62 |
HP DSS authentication |
62 |
Locking the control‑panel menus |
62 |
Locking the formatter cage |
63 |
Manage and maintain the device |
65 |
Control-panel menus |
66 |
Use the control panel |
66 |
Control-panel layout |
66 |
Home screen |
67 |
Buttons on the touchscreen |
68 |
Control-panel help system |
68 |
Navigate the Administration menu |
68 |
Information menu |
69 |
Default Job Options menu |
70 |
Default Options for Originals |
71 |
Default Copy Options |
72 |
Default Fax Options |
73 |
Default E-mail Options |
74 |
Default Send to Folder Options |
75 |
Default Print Options |
76 |
Time/Scheduling menu |
76 |
Management menu |
77 |
Initial Setup menu |
78 |
Networking and I/O |
78 |
Fax Setup |
86 |
E-mail Setup |
89 |
Send Setup menu |
89 |
Device Behavior menu |
89 |
Print Quality menu |
93 |
Troubleshooting menu |
95 |
Resets menu |
97 |
Service menu |
98 |
Use information pages |
100 |
Configure e-mail alerts |
102 |
HP Easy Printer Care software |
103 |
Open the HP Toolbox FX |
103 |
HP Toolbox FX sections |
103 |
Use the embedded Web server |
105 |
Open the embedded Web server by using a network connection |
105 |
Embedded Web server sections |
105 |
Use HP Web Jetadmin software |
108 |
Use the HP Printer Utility for Macintosh |
109 |
Open the HP Printer Utility |
109 |
HP Printer Utility features |
109 |
Manage supplies |
111 |
Supplies life expectancy |
111 |
Change the print cartridge |
111 |
Manage the print cartridge |
111 |
Print-cartridge storage |
111 |
Use genuine HP print cartridges |
111 |
HP policy on non-HP print cartridges |
112 |
Print-cartridge authentication |
112 |
HP fraud hotline and Web site |
112 |
Clean the device |
113 |
Clean the exterior |
113 |
Clean the scanner glass |
113 |
Clean the scanner lid backing |
114 |
Clean the paper path |
114 |
Clean the document feeder |
114 |
Clean the document feeder delivery system |
115 |
Clean the document feeder-rollers |
116 |
Set the real-time clock |
118 |
Set the date and time |
118 |
Set the date format |
118 |
Set the date |
118 |
Set the time format |
118 |
Set the time |
118 |
Set the wake time |
119 |
Set the sleep delay |
119 |
Upgrading the firmware |
120 |
Determining the current level of firmware |
120 |
Downloading the new firmware from the HP Web site |
120 |
Transferring the new firmware to the MFP |
120 |
Using FTP to upgrade the firmware on a network connection |
120 |
Using HP Web Jetadmin to upgrade the firmware |
122 |
Using MS-DOS commands to upgrade the firmware |
122 |
Upgrading the HP Jetdirect firmware |
123 |
Calibrate the scanner |
124 |
Calibrate the control panel |
125 |
Disable Embedded Jetdirect I/O |
126 |
Select the MFP language |
127 |
Theory of operation |
129 |
Basic operation |
130 |
Sequence of operation (printer) |
130 |
Sequence of operation (scanner) |
131 |
Formatter system |
132 |
Sleep mode |
132 |
Resolution Enhancement technology (REt) |
132 |
EconoMode |
133 |
Input/output |
133 |
CPU |
133 |
Memory |
133 |
Hard disk |
133 |
Random-access memory |
133 |
DIMM slot |
133 |
Firmware |
133 |
Nonvolatile memory |
134 |
HP Memory Enhancement technology |
134 |
PJL overview |
134 |
PML |
134 |
Control panel |
134 |
Scanner interface |
134 |
Engine-control system |
135 |
DC controller PCA |
135 |
Motors and fans |
137 |
Motor and fan functions |
137 |
Ambient-temperature detection |
138 |
Engine power supply circuit |
138 |
Fuser control |
139 |
Fuser over-temperature protection |
140 |
High-voltage power supply |
142 |
Low-voltage power supply |
143 |
Overcurrent/overvoltage protection |
145 |
Toner detection |
145 |
Cartridge detection |
145 |
Laser/scanner system |
146 |
Laser/scanner control |
147 |
Image-formation system |
149 |
Print cartridge |
150 |
Cartridge memory |
150 |
Image-formation process |
151 |
Pickup, feed, and delivery system |
153 |
Pickup-and-feed block |
156 |
Printing from tray 1 |
157 |
Printing from tray 2 |
158 |
Media-size detection |
159 |
Cassette media-size detection |
159 |
Media-length detection |
159 |
Media-width detection |
159 |
Cassette pickup operation |
159 |
Lifter-driver operation |
161 |
Multifeed prevention |
161 |
Distance-between-pages adjustment |
162 |
Media-skew prevention |
163 |
Feed-speed control |
165 |
Fusing and reversing/delivery block |
166 |
Fusing |
166 |
Face-down delivery |
166 |
Face-up delivery |
167 |
Jam detection |
169 |
Pickup delay jam from tray 1 |
169 |
Pickup delay jam from tray 2 |
169 |
Pickup stationary jam |
169 |
Fuser-delivery delay jam |
170 |
Fuser wrapping jam |
170 |
Fuser-delivery stationary jam when feeding regular-size media |
170 |
Fuser-delivery stationary jam when feeding custom-size media |
170 |
Reversing delay jam (face-down delivery only) |
170 |
Reversing stationary jam (face-down delivery only) |
170 |
Delivery delay jam during face-down delivery |
171 |
Delivery delay jam during face-up delivery |
171 |
Delivery stationary jam during face-down delivery |
171 |
Delivery stationary jam during face-up delivery |
171 |
Door-open jam |
171 |
Residual-media jam |
171 |
Printing from the 500-sheet feeder |
172 |
500-sheet feeder pickup and feeding |
173 |
Duplex-printing unit |
175 |
Reversing/duplexing pickup |
175 |
Duplex-printing jam detection |
176 |
Duplex-unit-pickup delay jam |
176 |
Duplex-unit stationary jam |
177 |
Duplex-unit delay jam |
177 |
3-bin mailbox system |
178 |
Stacker mode |
180 |
Mailbox mode |
180 |
Function-separator mode |
180 |
Jam detection |
180 |
Feed-delay jam |
181 |
Feed-stationary jam |
181 |
Residual-media jam |
181 |
Power-on sequence |
181 |
MBM driver |
182 |
MBM switches and sensors |
185 |
MBM PCBs |
186 |
MBM list of signals |
187 |
Stapler/stacker system |
189 |
Power-on sequence |
189 |
Staple mode |
190 |
Jogger operation |
196 |
Jogger home-position detection |
200 |
Stacker mode |
202 |
Jam detection |
202 |
Stapler unit |
203 |
Staple home position detection |
204 |
Self-priming detection |
204 |
Staple level detection |
204 |
Stapler/stacker switches and sensors |
205 |
Stapler/stacker motors, solenoid, and fan |
207 |
Stapler/stacker PCBs |
208 |
Stapler/stacker driver PCB |
211 |
Stapler/stacker driver list of signals |
213 |
Scanner system |
216 |
Electrical system |
216 |
Motors and fans |
218 |
Optical assembly |
218 |
ADF feed system |
220 |
Jam detection |
220 |
Residual-media jam |
220 |
ADF pickup jam |
221 |
ADF jam |
221 |
Registration sensor jam |
221 |
Read sensor jam |
221 |
Exit sensor jam |
221 |
ADF cover open jam |
221 |
ADF open jam |
221 |
Locations of major components |
222 |
Sensors and switches |
222 |
Cassette sensors |
222 |
Sensors in the print-cartridge area |
223 |
Sensors on the reversing unit (top side) |
223 |
Sensors in the interior of the MFP |
224 |
Output-bin detection switch, SW103 |
225 |
Tray 1 paper-present sensor, PS105 |
225 |
Top-cover switch, SW101 |
226 |
Tray 2 jam-access-cover switch, SW105 |
226 |
Motors, fans, solenoids, and clutch |
226 |
Front-side fans |
227 |
Rear-side fans |
228 |
Rear-side motors (1 of 2) |
228 |
Rear-side motors (2 of 2) |
229 |
Rear-side solenoid |
230 |
Reversing-unit motors and solenoids |
231 |
Right, rear corner components (1 of 2) |
232 |
Right, rear corner components (2 of 2) |
233 |
Scanner and ADF components |
233 |
ADF output-bin-full sensor |
233 |
ADF pickup assembly sensors |
234 |
ADF motors, solenoid, and sensors |
234 |
Removal and replacement |
237 |
Service approach |
238 |
Removal and replacement strategy |
239 |
Required tools |
239 |
Before performing service |
239 |
After completing service |
240 |
Screws that are used in the MFP |
240 |
User-replaceable parts |
242 |
Print cartridge |
242 |
Control-panel overlays |
242 |
Control panel |
243 |
Transfer roller |
244 |
ADF input tray |
245 |
ADF pickup and feed rollers |
246 |
ADF separation pad |
247 |
ADF delivery guide (clear mylar sheet) |
249 |
Output-bin assembly |
251 |
Duplex-printing unit |
252 |
Fuser-entrance guide |
253 |
Fuser |
253 |
Tray 2, 3, 4, or 5 pickup and feed rollers |
254 |
Tray 1 pickup roller |
255 |
Scanner filter cover and scanner filter |
256 |
ADF-hinge flap |
257 |
Formatter cover and formatter |
258 |
Hard drive |
260 |
DIMM |
261 |
Fax accessory |
262 |
Covers, doors, and external panels |
264 |
Top-cover flatbed flange |
264 |
Front cover |
265 |
Back cover |
269 |
Internal assemblies |
271 |
Reversing-separation-guide assembly |
271 |
Reversing assembly |
272 |
Main fan (FN101) and reversing-unit fan (FN103) |
276 |
Thermistor (TH3) |
281 |
Tray 2 jam-access-cover switch (SW105) |
283 |
Tray 1 assembly |
285 |
Front-cover support |
287 |
Tray 1 feed-assembly |
289 |
Feed-roller assembly |
296 |
DC controller |
298 |
Main motor (M101) |
301 |
DC controller fan (FN104) |
302 |
Print-cartridge fan (FN102) |
303 |
Print-cartridge motor (M102) |
305 |
Top-cover switch (SW101) |
308 |
Registration assembly |
310 |
Paper-pickup-drive assembly |
313 |
Lifter-drive assembly |
316 |
Power-factor-correction (PFC) power supply |
319 |
Engine power supply |
324 |
Paper-feed assembly |
329 |
Tray 2 detection switch |
330 |
Paper-size-detection switch (SW102) |
331 |
Tray 2 paper-present sensor (PS101) |
332 |
Laser/scanner |
333 |
Output-bin-full sensor |
334 |
ADF and scanner components |
337 |
ADF assembly |
337 |
Scanner assembly |
339 |
Scanner-controller PCA |
344 |
ADF components |
345 |
ADF output-bin extension |
345 |
ADF white mylar-backing |
346 |
ADF front cover |
348 |
ADF rear cover |
349 |
ADF left-side cover |
350 |
ADF jam-access cover and latch |
352 |
ADF leading-edge and paper-present sensors |
353 |
ADF hinges |
355 |
500-sheet feeder components |
357 |
500-sheet-feeder pickup and feed rollers |
357 |
Stapler/stacker components |
358 |
Delivery tray |
358 |
Front cover |
358 |
Rear cover |
358 |
Left cover |
359 |
Top cover |
359 |
Bottom cover |
360 |
Stapler unit |
361 |
Jogger unit |
362 |
Stapler/stacker driver PCB |
366 |
3-bin mailbox components |
368 |
Rear cover |
368 |
Front cover |
368 |
Delivery tray |
368 |
Left cover |
369 |
Upper cover |
369 |
Right-door unit |
370 |
Bottom cover |
372 |
MBM driver PCB |
373 |
Problem solving |
375 |
Problem-solving checklist |
377 |
Factors that affect performance |
377 |
Problem-solving flowchart |
378 |
Power-on checks |
382 |
Power-on troubleshooting overview |
382 |
Formatter lights |
384 |
HP Jetdirect Inside LEDs |
384 |
Heartbeat LED |
384 |
Fax LED |
385 |
Diagrams for troubleshooting |
386 |
DC controller connections |
386 |
Scanner-controller PCA connections |
388 |
General timing chart |
389 |
General circuit diagrams |
391 |
Solve general device problems |
397 |
Control-panel message types |
400 |
Control-panel messages |
401 |
Common causes of jams |
417 |
Clear jams |
418 |
Clear jams from the top-cover and print-cartridge areas |
419 |
Clear jams from the optional envelope-feeder area |
421 |
Clear jams from the tray 1 area |
423 |
Clear jams from the tray 2, 3, 4, or 5 areas |
424 |
Clear jams from the optional duplexer |
426 |
Clear jams from the output areas |
427 |
Clear jams from the fuser |
428 |
Clear jams from the document feeder |
431 |
Solve repeated jams |
432 |
Paper-path test |
433 |
Clear staple jams |
434 |
Solve print-quality problems |
436 |
Print-quality problems associated with media |
436 |
Print-quality problems associated with the environment |
436 |
Print-quality problems associated with jams |
436 |
Overhead transparency defects |
436 |
Image defect examples |
437 |
Light print (partial page) |
437 |
Light print (entire page) |
437 |
Specs |
438 |
Dropouts |
438 |
Lines |
439 |
Gray background |
439 |
Toner smear |
440 |
Loose toner |
441 |
Repeating defects |
441 |
Repeating image |
442 |
Misformed characters |
442 |
Page skew |
443 |
Curl or wave |
443 |
Wrinkles or creases |
444 |
Vertical white lines |
445 |
Tire tracks |
445 |
White spots on black |
446 |
Scattered lines |
446 |
Blurred print |
447 |
Random image repetition |
447 |
Repetitive defect ruler |
449 |
Solve network printing problems |
451 |
Solve copy problems |
452 |
Prevent copy problems |
452 |
Image problems |
452 |
Media-handling problems |
453 |
Performance problems |
455 |
Solve fax problems |
456 |
Solve sending problems |
456 |
Solve receiving problems |
457 |
Solve e-mail problems |
459 |
Validate the SMTP gateway address |
459 |
Validate the LDAP gateway address |
459 |
Solve network connectivity problems |
460 |
Troubleshooting network printing problems |
460 |
Loopback test |
460 |
Ping test |
461 |
Solve stapler/stacker problems |
462 |
Solve 3-bin mailbox problems |
469 |
Functional checks |
472 |
Early boot diagnostic test |
472 |
Engine test |
472 |
Formatter test |
473 |
Half self-test |
473 |
Drum-rotation test |
474 |
MFP resets |
475 |
Cold reset |
475 |
NVRAM initialization |
475 |
Hard-disk initialization |
476 |
Individual component diagnostics |
477 |
Paper-path-sensor test |
477 |
Manual sensor test |
477 |
Scanner tests |
478 |
Component test |
479 |
Service ID |
480 |
Restoring the Service ID |
480 |
Converting the service ID to an actual date |
480 |
Troubleshooting the embedded HP Jetdirect print server |
481 |
Firmware-stack trace |
482 |
Solve common Windows problems |
483 |
Solve common Macintosh problems |
484 |
Solve Linux problems |
487 |
Solve PostScript problems |
488 |
General problems |
488 |
Parts and diagrams |
489 |
Order parts, accessories, and supplies |
490 |
Order directly from HP |
490 |
Order through service or support providers |
490 |
Order directly through the embedded Web server |
490 |
How to use the parts lists and diagrams |
490 |
Screws that are used in the MFP |
491 |
Customer-replaceable parts and accessories |
492 |
Accessories |
492 |
Customer-replaceable components (print engine) |
494 |
Customer-replaceable components (ADF and scanner) |
496 |
Cables and interfaces |
498 |
Control panel and control-panel overlays |
501 |
Memory |
503 |
Print cartridge and maintenance kits |
505 |
Documentation, software, and training material |
508 |
Assembly locations |
510 |
External components |
514 |
Print-engine internal components |
516 |
Upper-plate assembly |
516 |
Internal components (1 of 5) |
518 |
Internal components (2 of 5) |
520 |
Internal components (3 of 5) |
522 |
Internal components (4 of 5) |
524 |
Internal components (5 of 5) |
526 |
Electrical/forward assembly |
528 |
Main drive assembly |
530 |
Paper-pickup-drive assembly |
532 |
Lifter-drive assembly |
534 |
Cassette |
536 |
Paper-feed roller assembly |
538 |
Registration assembly |
540 |
Multipurpose assembly |
542 |
Reverse assembly |
544 |
Reverse-separation-guide assembly |
546 |
Delivery assembly |
548 |
Fuser |
550 |
ADF components |
552 |
ADF assembly |
552 |
ADF internal components (1 of 3) |
554 |
ADF internal components (2 of 3) |
556 |
ADF internal components (3 of 3) |
558 |
ADF input tray |
560 |
ADF separation pad |
562 |
ADF separation-pad case |
564 |
ADF pickup-roller assembly |
566 |
ADF pickup-roller cover |
568 |
ADF mylar-holder assembly |
570 |
ADF mylar replacement kit |
572 |
Scanner components |
574 |
Scanner-base components |
574 |
Scanner flatbed-unit assembly |
576 |
Scanner covers |
578 |
Cassette |
580 |
Optional devices |
582 |
Duplex-printing accessory |
582 |
Stapler/stacker |
584 |
3-bin mailbox |
586 |
Alphabetical parts list |
588 |
Numerical parts list |
604 |
Specifications |
621 |
Physical specifications |
622 |
Electrical specifications |
622 |
Acoustic specifications |
623 |
Operating environment |
624 |
Product warranty statements |
625 |
Hewlett-Packard limited warranty statement |
625 |
Customer Self Repair Warranty Service |
626 |
HP Customer Care |
627 |
Online Services |
627 |
Telephone support |
627 |
Software utilities, drivers, and electronic information |
627 |
Fax accessory support |
627 |
HP direct ordering for accessories or supplies |
627 |
HP service information |
627 |
HP service agreements |
627 |
HP Toolbox FX |
628 |
HP support and information for Macintosh computers |
628 |
HP maintenance agreements |
629 |
On-site service agreements |
629 |
Next-day on-site service |
629 |
Weekly (volume) on-site service |
629 |
Repacking the device |
629 |
Extended warranty |
630 |
Regulatory information |
631 |
FCC regulations |
632 |
Environmental product stewardship program |
633 |
Protecting the environment |
633 |
Ozone production |
633 |
Power consumption |
633 |
Toner consumption |
633 |
Paper use |
633 |
Plastics |
633 |
HP LaserJet print supplies |
634 |
HP print supplies returns and recycling program information |
634 |
Paper |
634 |
Material restrictions |
635 |
Disposal of waste equipment by users in private households in the European Union |
635 |
Material Safety Data Sheet (MSDS) |
636 |
For more information |
636 |
Telecom statement |
637 |
Declaration of conformity |
638 |
Safety statements |
639 |
Laser safety |
639 |
Canadian DOC regulations |
639 |
VCCI statement (Japan) |
639 |
Power cord statement (Japan) |
639 |
EMI statement (Korea) |
639 |
Laser statement for Finland |
639 |