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HP LaserJet Managed E60175 User Guide - Page 100

Clear paper jams, Introduction

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Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● Clear paper jams in tray 1 (13.A1) ● Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) ● Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F) ● Clear paper jams in the rear door and fuser area (13.B) ● Clear paper jams in the output bin (13.E1) ● Clear paper jams in the duplexer (13.C, 13.D, 13.B) ● Clear paper jams in the envelope feeder (13.A) ● Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7) ● Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) 92 Chapter 6 Solve problems ENWW

Section	Page
Printer overview	9
Warning icons	9
Potential shock hazard	10
Printer views	11
Printer front view	11
Printer back view	12
Interface ports	13
Control-panel view	14
How to use the touchscreen control panel	16
Printer specifications	17
Technical specifications	17
Supported operating systems	18
Printer dimensions	20
Power consumption, electrical specifications, and acoustic emissions	21
Operating environment range	21
Printer hardware setup and software installation	22
Paper trays	23
Introduction	24
Load paper to Tray 1 (multipurpose tray)	25
Tray 1 paper orientation	26
Use alternative letterhead mode	30
Enable Alternative Letterhead Mode by using the printer control-panel menus	30
Load paper to Tray 2 and the 550-sheet trays	31
Introduction	31
Tray 2 and the 550-sheet trays paper orientation	33
Use alternative letterhead mode	36
Enable Alternative Letterhead Mode by using the printer control-panel menus	36
Load paper to the 2,100-sheet high-capacity input tray	37
Load and print envelopes	39
Introduction	39
Print envelopes	39
Envelope orientation	40
Load and print labels	41
Introduction	41
Manually feed labels	41
Label orientation	41
Configure the 5-bin Multi-bin Mailbox with Stapler	42
Configure the default staple location	42
Configure the operation mode	43
Supplies, accessories, and parts	45
Order supplies, accessories, and parts	46
Ordering	46
Replace the toner cartridge	47
Toner-cartridge information	47
Remove and replace the cartridge	47
Replace the staple cartridge	51
Print	53
Print tasks (Windows)	54
How to print (Windows)	54
Automatically print on both sides (Windows)	54
Manually print on both sides (Windows)	55
Print multiple pages per sheet (Windows)	55
Select the paper type (Windows)	56
Additional print tasks	57
Print tasks (macOS)	58
How to print (macOS)	58
Automatically print on both sides (macOS)	58
Manually print on both sides (macOS)	58
Print multiple pages per sheet (macOS)	59
Select the paper type (macOS)	59
Additional print tasks	59
Store print jobs on the printer to print later or print privately	60
Introduction	60
Create a stored job (Windows)	60
Create a stored job (macOS)	61
Print a stored job	61
Delete a stored job	62
Delete a job that is stored on the printer	62
Change the job storage limit	62
Information sent to printer for Job Accounting purposes	63
Mobile printing solutions	64
Introduction	64
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)	64
HP ePrint via email	65
AirPrint	66
Android embedded printing	66
Print from a USB flash drive	67
Introduction	67
Enable the USB port for printing	67
Print USB documents	68
Print using high-speed USB 2.0 port (wired)	69
Enable the high-speed USB port for printing	69
Manage the printer	71
Advanced configuration with HP Embedded Web Server (EWS)	72
Introduction	72
How to access the HP Embedded Web Server (EWS)	73
HP Embedded Web Server features	73
Information tab	73
General tab	73
Print tab	74
Supplies tab	75
Troubleshooting tab	75
Security tab	75
HP Web Services tab	76
Networking tab	76
Other Links list	78
Configure IP network settings	79
Printer sharing disclaimer	79
View or change network settings	79
Rename the printer on a network	79
Manually configure IPv4 TCP/IP parameters from the control panel	80
Manually configure IPv6 TCP/IP parameters from the control panel	80
Link speed and duplex settings	81
Printer security features	82
Introduction	82
Security statements	82
IP Security	82
Assign or change the system password using the HP Embedded Web Server	82
Encryption support: HP High Performance Secure Hard Disks	83
Lock the formatter	83
Energy-conservation settings	84
Introduction	84
Print with EconoMode	84
Set the sleep timer and configure the printer to use 1 watt or less of power	84
HP Web Jetadmin	86
Software and firmware updates	87
Solve problems	89
Customer support	90
Control panel help system	91
Reset factory settings	92
Introduction	92
Method one: Reset factory settings from the printer control panel	92
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	92
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	93
Printer does not pick up paper or misfeeds	94
Introduction	94
The printer does not pick up paper	94
The printer picks up multiple sheets of paper	96
Clear paper jams	100
Introduction	100
Paper jam locations	101
Auto-navigation for clearing paper jams	101
Experiencing frequent or recurring paper jams?	101
Clear paper jams in tray 1 (13.A1)	103
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)	106
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)	109
Clear paper jams in the rear door and fuser area (13.B)	112
Clear paper jams in the output bin (13.E1)	115
Clear paper jams in the duplexer (13.C, 13.D, 13.B)	115
Clear paper jams in the envelope feeder (13.A)	116
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)	118
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)	119
Resolve print-quality problems	122
Introduction	122
Troubleshoot print quality	122
Update the printer firmware	122
Print from a different software program	122
Check the paper type setting for the print job	122
Check the paper type setting on the printer	122
Check the paper type setting (Windows)	123
Check the paper type setting (macOS)	123
Check toner-cartridge status	123
Print a cleaning page	124
Visually inspect the toner cartridge	124
Check paper and the printing environment	125
Step one: Use paper that meets HP specifications	125
Step two: Check the environment	125
Step three: Set the individual tray alignment	125
Try a different print driver	126