Section |
Page |
Document and product basics |
21 |
Purpose and scope |
22 |
Documentation availability and localization |
23 |
User documentation |
24 |
HP LaserJet Pro CM1410 Color MFP Series User Guide |
24 |
HP LaserJet Pro CM1410 Color MFP Series Install Notes |
25 |
Help and Learn Center |
25 |
Administrator documentation |
25 |
HP Driver Configuration Utility User Guide |
26 |
HP Jetdirect Guide |
26 |
Software availability and localization |
27 |
Printing-system software on the Web |
27 |
In-box printing-system software CD |
27 |
HP LaserJet Windows software CD |
27 |
CD versions and language support |
29 |
Driver languages |
31 |
Installer languages |
32 |
Documentation languages |
33 |
Windows software description |
35 |
Introduction |
35 |
Windows printing-system software |
36 |
Windows printing-system software |
36 |
HP Color LaserJet print drivers |
38 |
HP PCL 6 Print Driver, PCL 5 Universal Print Driver, and PS Universal Print Driver |
38 |
Print-driver version numbers for Windows operating systems |
38 |
Driver configuration for Windows |
40 |
Driver autoconfiguration |
40 |
Bidirectional communication |
40 |
Enterprise AutoConfiguration |
40 |
Update Now |
42 |
HP Driver Configuration |
43 |
Lockable features |
45 |
Continuous export |
45 |
HP Driver Diagnostic Printer Check Tool |
46 |
HP Customer Participation Program |
47 |
Scan software |
48 |
Scan methods |
48 |
HP Scan software |
49 |
E-mail |
52 |
Scan settings |
52 |
Scan drivers |
53 |
WIA driver |
54 |
HP LaserJet Fax Setup Utility |
55 |
HP LaserJet Send Fax software |
56 |
Fax to multiple recipients |
57 |
Create a cover page |
57 |
Fax pages scanned from the product document feeder |
57 |
Fax without first printing and scanning the document |
57 |
Font support |
58 |
Basic fonts |
58 |
Default fonts |
58 |
HP Driver Deployment Utility |
64 |
Install Windows printing-system components |
73 |
Install overview |
74 |
Software installation types for Windows |
74 |
Installation options |
74 |
General Windows installation instructions |
75 |
General Windows installation for direct connections |
75 |
Windows installation instructions for direct-connected (USB) products |
75 |
Printer-driver only installation instructions (Microsoft Add Printer Wizard) |
75 |
General Windows installation for network connections |
77 |
Network setup |
77 |
Windows installation instructions for network-connected products |
77 |
Printer-driver only installation instructions (Microsoft Add Printer Wizard) |
78 |
Printer sharing disclaimer |
79 |
Point-and-Print installation for Windows |
79 |
Modify a pre-existing installation |
80 |
HP PCL 6 print driver and HP PS Universal Print Driver for Windows |
81 |
Introduction |
81 |
Access print drivers |
82 |
Printing Preferences driver tabs |
82 |
Properties driver tabs |
83 |
Help system |
84 |
“What's this?” Help |
84 |
Incompatible Print Settings messages |
84 |
Advanced tab features |
86 |
Paper/Output |
86 |
Copy Count |
87 |
Graphic |
87 |
Image Color Management |
87 |
True Type Font |
87 |
Document Options |
88 |
Advanced Printing Features |
88 |
Print Optimizations |
88 |
Printer Features |
88 |
Layout Options |
89 |
Paper/Quality tab features |
90 |
Paper Options |
90 |
Paper sizes |
91 |
Custom Paper Size |
91 |
Name |
91 |
Paper size |
92 |
Units |
92 |
Custom width and height control limits |
92 |
Paper source |
92 |
Paper type |
93 |
Special pages |
94 |
Covers |
95 |
Print pages on different paper |
95 |
Insert blank or preprinted pages |
95 |
Chapter separator pages |
96 |
Document preview image |
96 |
Print Quality |
96 |
Print Quality drop-down menu |
97 |
Effects tab features |
98 |
Resizing Options |
99 |
Actual Size |
99 |
Print Document On |
99 |
Scale to Fit |
99 |
% of Actual Size |
99 |
Document preview image |
100 |
Watermarks |
100 |
Current watermarks |
101 |
Watermark Message |
102 |
Message Angle |
102 |
Font Attributes |
102 |
Default watermark settings |
103 |
Finishing tab features |
105 |
Document Options |
105 |
Print on Both Sides |
106 |
Print on both sides manually |
106 |
Flip Pages Up |
108 |
Booklet Layout |
109 |
Book and Booklet Printing |
109 |
Pages per Sheet |
110 |
Print Page Borders |
110 |
Page Order |
110 |
Document preview image |
110 |
Orientation |
111 |
Color tab features |
112 |
Color Options |
113 |
Automatic |
113 |
Manual |
113 |
Neutral Grays |
114 |
Color Themes |
114 |
Default (sRGB) |
114 |
Photo (sRGB) |
114 |
Photo (Adobe RGB 1998) |
114 |
Vivid (sRGB) |
115 |
None |
115 |
Document preview image |
115 |
Services tab features |
116 |
Internet Services |
117 |
Device services |
117 |
Device Settings tab features |
118 |
Form to Tray Assignment |
118 |
Font Substitution Table |
119 |
External Fonts |
119 |
Installing external fonts |
120 |
Removing external fonts |
120 |
Installable Options |
120 |
Automatic Configuration |
121 |
Allow Manual Duplexing |
121 |
Job Separator |
121 |
Printing Shortcuts tab features |
122 |
Use defined printing shortcuts |
123 |
General Everyday Printing |
123 |
Paper source |
123 |
Paper sizes |
124 |
Paper type |
124 |
Print on both sides |
126 |
Eco-print (Two-sided Printing) |
126 |
Factory Defaults |
126 |
Envelopes |
126 |
Cardstock Heavy |
126 |
Glossy/Presentation |
127 |
Snapshot Photos |
127 |
Labels |
127 |
Labels |
127 |
Create a custom printing shortcut |
127 |
About tab features |
129 |
Macintosh software and utilities |
131 |
Supported operating systems for Macintosh |
132 |
Macintosh system requirements |
132 |
Hardware requirements |
132 |
Macintosh printing-system software |
132 |
HP LaserJet Pro CM1410 Color MFP Series PPD |
132 |
HP LaserJet Pro CM1410 Color MFP Series PDE |
133 |
HP USB EWS Gateway |
133 |
HP LaserJet Utility |
133 |
Supported printer drivers for Macintosh |
133 |
Priority for print settings for Macintosh |
133 |
Change printer-driver settings for Macintosh |
134 |
Software for Macintosh computers |
134 |
HP LaserJet Utility |
134 |
Open the HP LaserJet Utility |
134 |
Embedded Web Server |
134 |
Availability |
134 |
Printing-system software on the Web |
135 |
In-box printing-system software CD |
135 |
Macintosh disk |
135 |
Macintosh install and uninstall instructions |
136 |
Install the Macintosh printing-system software |
136 |
General installation for Macintosh operating systems |
136 |
Setup instructions |
136 |
Setting up a printer with Mac OS X v10.5 and v10.6 |
137 |
Troubleshooting the product setup |
137 |
Remove the printing-system software from Macintosh operating systems |
138 |
Solve problems |
139 |
Problem-solving checklist |
140 |
Step 1: Check that the product power is on |
140 |
Step 2: Check the environment where the product is installed |
140 |
Step 3: Check the control panel for error messages |
140 |
Step 4: Test print functionality |
141 |
Step 5: Test copy functionality |
141 |
Step 6: Test the fax sending functionality |
141 |
Step 7: Test the fax receiving functionality |
141 |
Step 8: Try sending a print job from a computer |
141 |
Step 9: Test the walk-up USB printing functionality |
142 |
Troubleshooting process |
142 |
Power subsystem |
142 |
Power-on checks |
142 |
Tools for troubleshooting |
143 |
Component diagnostics |
143 |
LED diagnostics |
143 |
Network LEDs |
143 |
Control panel LEDs |
143 |
Control-panel diagnostics |
144 |
Engine Diagnostics |
144 |
Engine test |
144 |
Use the HP ToolboxFX software |
145 |
View the HP ToolboxFX |
145 |
Status |
145 |
Fax |
146 |
Fax Receive |
146 |
Fax phone book |
146 |
Fax send log |
148 |
Fax receive log |
148 |
Block Faxes |
148 |
Help |
148 |
System Settings |
149 |
Device Information |
149 |
Paper Setup |
150 |
Print Quality |
150 |
Print Density |
150 |
Paper Types |
150 |
System setup |
151 |
Device polling |
151 |
Print Settings |
151 |
Printing |
151 |
PCL5 |
151 |
PostScript |
151 |
Network Settings |
151 |
Internal print-quality test pages |
152 |
Configuration page |
152 |
Print-quality troubleshooting tools |
153 |
Calibrate the product to align the colors |
153 |
Control panel menus |
153 |
Setup Menu |
153 |
Reports menu |
154 |
Quick Forms menu |
155 |
Fax Setup menu |
156 |
System Setup menu |
159 |
Service menu |
162 |
Network Setup menu |
164 |
Function specific menus |
165 |
Copy Menu |
165 |
Fax Menu |
166 |
Scan Menu |
169 |
USB Flash Drive |
170 |
Interpret control-panel messages |
171 |
Control panel message types |
171 |
Control panel messages |
171 |
10.100X Supply Memory Error |
171 |
49 Error, Turn off then on |
171 |
50.x Fuser Error |
171 |
79 Error Turn off then on |
173 |
Black Cartridge Low |
173 |
Black in wrong position |
173 |
Black Very Low |
173 |
Canceled scan. Clear document |
175 |
Communication error. |
175 |
Cyan Cartridge Low |
175 |
Cyan in wrong position |
175 |
Cyan Very Low |
176 |
Device error, press OK |
176 |
Device is busy. Try again later |
176 |
Document feeder jam. Clear and reload. |
176 |
Document feeder mispick. Reload |
177 |
Door open |
177 |
Engine Communication Error |
177 |
Engine error. Press OK to continue. |
177 |
Fax is busy. Canceled send. |
177 |
Fax is busy. Redial pending. |
178 |
Fax receive error. |
178 |
Fax Send error. |
179 |
Fax storage is full. Canceling the fax receive. |
179 |
Fax storage is full. Canceling the fax send. |
179 |
Fit to Page on flatbed only |
179 |
Install [color] cartridge |
180 |
Invalid driver Press OK |
180 |
Invalid entry |
180 |
Jam in (area), Open door and clear jam |
180 |
Jam in Tray 1, Clear jam and then press OK |
180 |
Load paper |
181 |
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media |
181 |
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start |
181 |
Magenta Cartridge Low |
181 |
Magenta in wrong position |
181 |
Magenta Very Low |
181 |
Manual Duplex Load Tray 1, Press OK |
182 |
Manual feed <SIZE> <TYPE>, Press OK to use available media |
182 |
Memory is low. Try again later |
182 |
Memory is low. Press OK. |
182 |
Memory low Only 1 copy made. Press OK to continue. |
183 |
Misprint, Press OK |
183 |
No dial tone. |
183 |
No fax answer. Canceled send. |
184 |
No fax answer. Redial pending. |
184 |
No fax detected. |
184 |
Print failure, press OK. If error repeats, turn off then on. |
185 |
Replace [color] |
185 |
Scanner error #, Turn off then on |
185 |
Scanner reserved for PC scan |
186 |
Scanning error Cannot connect |
186 |
Settings cleared |
186 |
Used [color] installed, to accept press OK |
186 |
Yellow Cartridge Low |
186 |
Yellow in wrong position |
187 |
Yellow Very Low |
187 |
Event-log messages |
188 |
Menu map |
190 |
Paper feeds incorrectly or becomes jammed |
191 |
The product does not pick up paper |
191 |
The product picks up multiple sheets of paper |
191 |
Prevent paper jams |
191 |
Clear jams |
192 |
Jam locations |
192 |
Clear jams from the document feeder |
193 |
Clear jams from the input tray |
195 |
Clear jams from the output bin |
198 |
Improve print quality |
199 |
Use the correct paper type setting in the printer driver |
199 |
Change the paper type setting for Windows |
199 |
Change the paper type setting for Mac |
199 |
Adjust color settings in the printer driver |
200 |
Change the color theme for a print job |
200 |
Change the color options |
200 |
Use paper that meets HP specifications |
202 |
Print a cleaning page |
202 |
Calibrate the product to align the colors |
203 |
Check the print cartridges |
203 |
Print the Supplies Status page |
204 |
Interpret the Print Quality Page |
205 |
Inspect the print cartridge for damage |
206 |
Repetitive image defects |
207 |
Use the printer driver that best meets your printing needs |
208 |
Improve print quality for copies |
209 |
Clean the product |
210 |
Clean the exterior |
210 |
Clean the paper path |
210 |
Clean the paper path from the product control panel |
210 |
Clean the scanner glass strip and platen |
210 |
Clean the document feeder pickup rollers and separation pad |
211 |
Clean the touch screen |
212 |
The product does not print or it prints slowly |
213 |
The product does not print |
213 |
The product prints slowly |
214 |
Solve walk-up USB printing problems |
215 |
The USB Flash Drive menu does not open when you insert the USB accessory |
215 |
The file does not print from the USB storage accessory |
215 |
The file that you want to print is not listed in the USB Flash Drive menu |
215 |
Solve connectivity problems |
216 |
Solve direct-connect problems |
216 |
Solve network problems |
216 |
Poor physical connection |
216 |
The computer is using the incorrect IP address for the product |
216 |
The computer is unable to communicate with the product |
217 |
The product is using incorrect link and duplex settings for the network |
217 |
New software programs might be causing compatibility problems |
217 |
The computer or workstation might be set up incorrectly |
217 |
The product is disabled, or other network settings are incorrect |
217 |
Solve wireless network problems |
218 |
Wireless connectivity checklist |
218 |
The control panel displays the message: The wireless feature on this product has been turned off |
219 |
The product does not print after the wireless configuration completes |
219 |
The product does not print, and the computer has a third-party firewall installed |
219 |
The wireless connection does not work after moving the wireless router or product |
219 |
Cannot connect more computers to the wireless product |
220 |
The wireless product loses communication when connected to a VPN |
220 |
The network does not appear in the wireless networks list |
220 |
The wireless network is not functioning |
221 |
Service mode functions |
222 |
Secondary service menu |
222 |
Open the secondary service menu |
222 |
Secondary service menu structure |
222 |
Product resets |
223 |
Restore the factory-set defaults |
223 |
NVRAM initialization |
224 |
Solve fax problems |
224 |
Fax troubleshooting checklist |
224 |
Troubleshoot fax codes and trace reports |
226 |
View and interpret fax error codes |
226 |
Fax trace report |
237 |
Fax logs and reports |
237 |
Print all fax reports |
237 |
Print individual fax reports |
239 |
Set the fax error report |
239 |
Change error correction and fax speed |
239 |
Set the fax-error-correction mode |
239 |
Change the fax speed |
240 |
Solve problems sending faxes |
240 |
An error message displays on the control panel |
240 |
The Communication error. message appears |
240 |
No dial tone. |
241 |
The Fax is busy. message appears |
241 |
The No fax answer. message appears |
242 |
Document feeder paper jam |
242 |
The Fax storage is full. message appears |
243 |
Scanner error |
243 |
The control panel displays a Ready message with no attempt to send the fax |
243 |
The control panel displays the message \ |
244 |
Faxes can be received, but not sent |
244 |
Unable to use fax functions from the control panel |
244 |
Unable to use speed dials |
245 |
Unable to use group dials |
245 |
Receive a recorded error message from the phone company when trying to send a fax |
245 |
Unable to send a fax when a phone is connected to the product |
246 |
Solve problems receiving faxes |
247 |
The fax does not respond |
247 |
The fax has a dedicated phone line |
247 |
An answering machine is connected to the product |
247 |
A telephone handset is connected to the product |
248 |
The Answer Mode setting is set to the Manual setting |
248 |
Voice mail is available on the fax line |
248 |
The product is connected to a DSL phone service |
249 |
The product uses a fax over IP or VoIP phone service |
249 |
An error message displays on the control panel |
249 |
The No fax detected. message appears |
249 |
The Communication error. message appears |
250 |
The Fax storage is full. message appears |
251 |
The Fax is busy. message appears |
251 |
A fax is received but does not print |
251 |
The Private Receive feature is on |
251 |
Sender receives a busy signal |
252 |
A handset is connected to the product |
252 |
A phone line splitter is being used |
252 |
No dial tone |
252 |
Cannot send or receive a fax on a PBX line |
252 |
Solve general fax problems |
253 |
Faxes are sending slowly |
253 |
Fax quality is poor |
254 |
Fax cuts off or prints on two pages |
254 |
Product updates |
255 |
Engineering Details |
257 |
Introduction |
257 |
Printing print-ready documents |
258 |
Print-ready file printing by using FTP through a browser |
258 |
Print-ready file printing by using FTP on a direct network connection |
259 |
Windows operating systems |
259 |
Macintosh operating systems |
260 |
Print-ready printing by using a local Windows port |
260 |
Windows 2000 Service Pack 3, Windows XP, Windows Server 2003, Windows Server 2008, or Windows Vista |
261 |
Print-ready file printing in a Windows network |
261 |
Print-ready file printing in UNIX systems |
261 |
Print-ready file printing by using the LPR command |
261 |
Paper and print media |
263 |
Media sources and destinations |
263 |
Source commands |
263 |
Media types |
264 |
Media-type commands |
264 |
Parameter settings (fax data-store parameters) |
264 |
Installation notes |
265 |
I. INTRODUCTION |
265 |
PURPOSE OF THIS DOCUMENT |
265 |
SUPPORTED OPERATING SYSTEMS |
265 |
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS |
266 |
Drivers |
266 |
Software Applications |
266 |
HP ToolboxFX |
267 |
HP Help and Learn Center |
267 |
Uninstaller |
267 |
II. INSTALLATION INSTRUCTIONS |
267 |
INSTALLING SOFTWARE |
267 |
INSTALLING SOFTWARE |
267 |
Printing-system installation from the CD or Internet download for network and USB connections |
268 |
Port selection |
268 |
Windows XP, Windows Server 2003, or Windows Server 2008 |
268 |
Windows Vista and Windows 7 |
268 |
Printer driver only (Add Printer) - Windows XP, Windows Server 2003, and Windows Server 2008 |
268 |
Printer driver only (Add Printer) - Windows Vista and Windows 7 |
269 |
UNINSTALLER |
270 |
III. LATE-BREAKING INFORMATION |
270 |
KNOWN ISSUES AND WORKAROUNDS |
270 |
General |
270 |
Upgrading Windows |
270 |
IV. TECHNICAL ASSISTANCE |
271 |
CUSTOMER SUPPORT |
271 |
WEB |
271 |
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION |
271 |
V. LEGAL STATEMENTS |
271 |
TRADEMARK NOTICES |
271 |
SOFTWARE WARRANTY, LICENSE, AND COPYRIGHT |
271 |
Warranty |
271 |
License |
271 |
Copyright |
271 |