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Troubleshoot other issues

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10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW

Section	Page
Introduction	7
Welcome to your printer	8
Printer models	8
Documentation	9
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	10
Heat hazard	10
Fire hazard	10
Mechanical hazard	11
Light radiation hazard	11
Heavy substrate hazard	12
Ink handling	12
Warnings and cautions	12
Warning labels	12
The printer’s main components	14
Front view	15
Rear view	16
Take-up reel motor	16
Loading accessory	17
The front panel	17
Introduction to the front panel	17
Change the language of the front panel	19
View or set the date and time	19
Set altitude	19
Set time before standby	19
Change the sleep mode setting	19
Change the loudspeaker volume	20
Turn audio alerts on or off	20
Change the front panel display brightness	20
Change the units of measurement	20
Restore factory settings	20
Check printer status	20
Check the status of the ink cartridges	20
Check the status of a printhead	22
Check the file system	23
Printer alerts	23
Printer states	24
Change margins	24
Request the printer’s internal prints	25
Check lifetime usage statistics	25
The Embedded Web Server	25
Introduction to the Embedded Web Server	25
Main tab	26
Setup tab	26
Support tab	26
Networking tab	27
Customer Involvement Program tab	27
Access the Embedded Web Server	27
Change the language of the Embedded Web Server	27
Restrict access to the printer	27
Join the Customer Involvement Program	28
Check printer status	29
Check the status of the ink system	29
Request email notification of specific error conditions	30
Get accounting information	30
Check usage statistics for a job	30
Check lifetime usage statistics	30
Request accounting data by email	31
Connectivity and software instructions	32
Connection method	32
Connect the printer to your network	32
Network configuration	32
Using IPv6	32
Connect the printer to the Internet	33
RIP software installation	33
Advanced network configuration	33
Verify correct operation	34
Preconfigure network settings if required	34
Tools for preconfiguration	34
Troubleshooting	34
IO Configuration page	34
LEDs	34
Link troubleshooting	35
Reset network parameters	35
Menu items	36
Embedded services	39
Turn the printer on and off	40
Restart the printer	41
Useful links	42
When you need help	42
Telephone number	43
Customer Self Repair	43
Service information	43
Handle the substrate and troubleshoot substrate issues	44
Overview	46
Substrate tips	46
Supported substrate categories	47
Supported HP substrates	48
Porous substrates	50
Load a roll onto the spindle	52
Load a roll into the printer	56
The ink collector (360 and 370 only)	59
The loading accessory (360 and 370 only)	64
Assisted manual load	67
The edge holders	69
Align the substrate	71
Load a cut sheet into the printer	72
Unload a roll from the printer	72
The take-up reel	73
The tension bar	74
Load a roll onto the take-up reel	74
Unload the take-up reel	80
Double-sided printing (360 and 370 only)	81
View information about the substrate	83
Change substrate width and right edge position	84
Substrate length tracking	84
Cut substrate (360 and 370 only)	84
Bypass job start safety	84
Store the substrate	84
The substrate cannot be loaded successfully	85
The substrate is mispositioned	85
The substrate has jammed	86
Check the substrate path	86
Avoiding substrate jams while printing	88
The substrate is deformed or wrinkled	88
The substrate has shrunk or expanded	89
The substrate has bow deformation	89
The automatic cutter does not work (360 and 370 only)	90
Take-up reel substrate jam	90
Take-up reel does not wind	91
Substrate settings	92
Substrate presets	93
Online search	93
HP Media Locator	95
Generic presets	96
Clone a substrate preset	96
Modify a substrate preset	97
Add a new substrate	98
Change settings while printing	100
Temperature profile	101
Select the number of passes	101
Delete a substrate preset	102
Faster printing	103
Color calibration	103
Color calibration for the 310 or 330 printer	104
Color calibration for the 360 or 370 printer	106
Color consistency between different printers (360 and 370 only)	107
ICC profiles	108
Generating color profiles with the 360 or 370 printer	108
Troubleshoot print-quality issues	110
General printing advice	111
Improve print quality	111
1. The printhead status plot	112
2. The optimizer check plot	112
3. The printhead alignment status plot	114
4. The substrate-advance check plot	116
Substrate advance adjustment while printing	117
What to do if problems persist	117
Most-common print-quality problems	117
Graininess	117
Horizontal banding	118
Vertical banding	119
The print is deformed into a curved shape	120
Misaligned colors	120
Color variation and text-line correction	120
Black areas look hazy	121
Ink smears	122
Uneven appearance in area fill	122
The ink is oily or smudges when touched	122
The dimensions of the print are wrong	123
Tiling issues	123
The ink system	124
Ink cartridges	124
Printheads	124
Maintenance cartridge	125
Safe mode	126
Hardware maintenance	127
Ink system tips	128
Maintain the ink cartridges	128
Replace an ink cartridge	128
Refilled and non-HP ink cartridges	131
Cannot insert an ink cartridge	132
Clean (recover) the printheads	132
Align the printheads	133
Automatic alignment	133
Manual alignment	133
Front panel recommends reseating or replacing a printhead	135
Replace a printhead	135
Cannot insert a printhead	141
Clean the electrical connections on a printhead	142
Replace the maintenance cartridge	146
Cannot insert the maintenance cartridge	149
Clean and lubricate the carriage rod	149
Clean the encoder strip	151
Clean the platen	152
Clean the substrate-advance sensor window (360 and 370 only)	154
Clean the exterior of the printer	155
Move or store the printer	155
Service maintenance	156
Firmware update	157
Firmware update using a USB flash drive	157
Firmware update using the Embedded Web Server	158
Automatic firmware updates	158
Accessories	159
Order ink supplies	159
Order accessories	161
Troubleshoot other issues	162
The printer cannot get an IP address	163
Cannot access the Embedded Web Server	163
The printer is not printing	163
The software program slows down or stalls while generating the print job	164
The printer seems slow	164
Communication failures between computer and printer	164
Cannot connect to services such as firmware update, online search, or the Customer Involvement Progr ...	165
Front-panel error codes	166
Printer logs	171
Printer specifications	172
Functional specifications	172
Physical specifications	174
Memory specifications	174
Power specifications	174
Ecological specifications	174
Environmental specifications	175
Acoustic specifications	175
Summary of common printing problems	176
Glossary	179