HP Latex 360 Users Guide - Page 22

Check the status of a printhead, Missing, Reseat, Replace, Replacement incomplete, Remove, Non-HP ink

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Check the status of a printhead The printer automatically checks and services the printheads after each print. Follow these steps to get more information on your printheads. 1. On the front panel's home screen, press (HP Latex 360 and 370) or the printhead icon (HP Latex 310 and 330). 2. Select the printhead for which you want to see information. 3. The front panel shows the following information: ● Status ● Product name ● Product number ● Serial number ● Ink fired ● Warranty status ● Install date These are the possible printhead status messages that you can see on the front panel: ● OK: The printhead is working normally, with no known problems. ● Missing: There is no printhead present, or it is not correctly installed in the printer. ● Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections (see Clean the electrical connections on a printhead on page 136). If that fails, replace the printhead with a new printhead (see Replace a printhead on page 129). ● Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead on page 129). ● Replacement incomplete: The printhead replacement process has not completed successfully; restart the replacement process and let it finish completely. ● Remove: The printhead is not a suitable type for use with your printer. ● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See the limited warranty document provided with your printer for details of the warranty implications. You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access the Embedded Web Server on page 21. 16 Chapter 1 Introduction ENWW

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Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads.
1.
On the front panel's home screen, press
(HP Latex 360 and 370) or the printhead icon (HP Latex
310 and 330).
2.
Select the printhead for which you want to see information.
3.
The front panel shows the following information:
●
Status
●
Product name
●
Product number
●
Serial number
●
Ink fired
●
Warranty status
●
Install date
These are the possible printhead status messages that you can see on the front panel:
●
OK:
The printhead is working normally, with no known problems.
●
Missing:
There is no printhead present, or it is not correctly installed in the printer.
●
Reseat:
You are recommended to remove the printhead and then reinsert it. If that fails, clean the
electrical connections (see
Clean the electrical connections on a printhead
on page
136
). If that fails,
replace the printhead with a new printhead (see
Replace a printhead
on page
129
).
●
Replace:
The printhead is failing. Replace the printhead with a working printhead (see
Replace a
printhead
on page
129
).
●
Replacement incomplete:
The printhead replacement process has not completed successfully; restart
the replacement process and let it finish completely.
●
Remove:
The printhead is not a suitable type for use with your printer.
●
Non-HP ink:
Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See
the limited warranty document provided with your printer for details of the warranty implications.
You can also use the Embedded Web Server to check the printhead status and the warranty status. See
Access the Embedded Web Server
on page
21
.
16
Chapter 1
Introduction
ENWW