HP Latex 365 User Guide Latex 3x5 - Page 172

Communication failures between computer and printer

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Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your RIP shows an error message when you try to print, such as error 61:09 or 63:05. See Front-panel error codes on page 167. ● Your RIP stalls when transferring data. To solve a communication problem: ● Make sure that you have selected the correct printer in your RIP. ● Remember that large images usually require more time to receive, process, and print. ● If the printer is connected to your RIP through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer directly to your computer. ● Try another interface cable. ● Try changing the I/O timeout, which specifies the time that an idle connection is allowed to remain open when the printer is waiting for a remote computer. The default value is 270 seconds. To change the I/O timeout, go to the Embedded Web Server and select the Networking tab, then the Advanced tab. Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement If your printer has difficulty in connecting to the Internet, it may start the Connectivity Wizard automatically. You can also start the wizard manually at any time. ● From the front panel: Press , then Connectivity > Connectivity wizard. ● From the front panel: Press , then Internal prints > Service information prints > Print connectivity config. In this case, the results are printed out. NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already have run the Connectivity wizard in order to get any results. The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then Connectivity > Diagnostics & troubleshooting. The following options are available. ● All tests ● Network connectivity test: Check the printer's connection to the local area network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Printer Data Sharing Agreement test: Check the printer's connection to the PDSA. ● HP Media Locator configuration settings: Check that you can access the online substrate preset library. 166 Chapter 10 Troubleshoot other issues ENWW

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Communication failures between computer and printer
Some symptoms are:
●
The front-panel display does not show the
Receiving
message when you have sent an image to the printer.
●
Your RIP shows an error message when you try to print, such as error 61:09 or 63:05. See
Front-panel
error codes
on page
167
.
●
Your RIP stalls when transferring data.
To solve a communication problem:
●
Make sure that you have selected the correct printer in your RIP.
●
Remember that large images usually require more time to receive, process, and print.
●
If the printer is connected to your RIP through any other intermediate devices, such as switch boxes, buffer
boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer
directly to your computer.
●
Try another interface cable.
●
Try changing the I/O timeout, which specifies the time that an idle connection is allowed to remain open
when the printer is waiting for a remote computer. The default value is 270 seconds. To change the I/O
timeout, go to the Embedded Web Server and select the
Networking
tab, then the
Advanced
tab.
Cannot connect to services such as firmware update, online search,
or the Printer Data Sharing Agreement
If your printer has difficulty in connecting to the Internet, it may start the Connectivity Wizard automatically. You
can also start the wizard manually at any time.
●
From the front panel: Press
, then
Connectivity
>
Connectivity wizard
.
●
From the front panel: Press
, then
Internal prints
>
Service information prints
>
Print connectivity
config.
In this case, the results are printed out.
NOTE:
The results printed out are from the last run of the Connectivity wizard, so you must already have
run the Connectivity wizard in order to get any results.
The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual
tests. From the front panel, press
, then
Connectivity
>
Diagnostics & troubleshooting
. The following
options are available.
●
All tests
●
Network connectivity test
: Check the printer's connection to the local area network.
●
Internet connectivity test
: Check the printer's connection to the Internet.
●
Firmware update test
: Check the printer's connection to HP's firmware update servers.
●
Email server test
: Check the printer’s connection to the configured email server.
●
Printer Data Sharing Agreement test
: Check the printer’s connection to the PDSA.
●
HP Media Locator configuration settings
: Check that you can access the online substrate preset library.
166
Chapter 10
Troubleshoot other issues
ENWW