HP Latex 365 User Guide Latex 3x5 - Page 177

Error code, Recommendation, RIP while printing

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Error code 32:01.1, 32:01.2 32:02 41:03 42:03 63:04 63:05 68:03 Recommendation This error occurs when the tension bar stays in one of its sensor trigger positions for more than 8 seconds. The most likely causes of this error are as follows: ● The winding-direction switch on the take-up reel motor is activated, but substrate has not been taped to the take-up reel yet. ● The wrong take-up reel winding direction has been selected. ● Something is blocking the movement of the tension bar. ● The substrate is not following the correct path between the tension bar and the diverter. This error occurs during printer initialization, to warn you that the take-up reel has been disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel, but it is not connected to the printer. Connect the take-up reel to the printer and press OK to continue. Electrical current limit in paper motor. 1. Turn off the printer. 2. Open the window and check for any visible obstacles restricting the advance of the substrate. If there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and clear the obstruction. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. See also Substrate has jammed on page 81. CAUTION: Try to avoid pulling the substrate out from the input path, because this reverses the normal direction of movement, and could damage printer parts. 3. Turn on the printer. Scan-axis motor electrical current limit. 1. Turn off the printer. 2. Open the window and check for any visible obstacles restricting the advance of the substrate. If there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and clear the obstruction. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. See also Substrate has jammed on page 81. 3. Turn on the printer. An input/output problem has occurred in the network card. 1. Make sure that the network cable is correctly connected to the network card. 2. Check that your printer firmware is up to date. See Firmware update on page 158. The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s. 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. 2. Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. 3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. 4. Try reducing the resolution of the job or increasing the number of passes. 5. Check that all the components of your LAN are operating at Gigabit speed. There has been a loss of permanent data, such as configuration or accounting data. This can happen after a firmware update with a data structure not compatible with the older version. ENWW Front-panel error codes 171

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Error code
Recommendation
32:01.1, 32:01.2
This error occurs when the tension bar stays in one of its sensor trigger positions for more than 8
seconds. The most likely causes of this error are as follows:
●
The winding-direction switch on the take-up reel motor is activated, but substrate has not been
taped to the take-up reel yet.
●
The wrong take-up reel winding direction has been selected.
●
Something is blocking the movement of the tension bar.
●
The substrate is not following the correct path between the tension bar and the diverter.
32:02
This error occurs during printer initialization, to warn you that the take-up reel has been disconnected
while the printer was turned off. It also occurs if you try to enable the take-up reel, but it is not
connected to the printer. Connect the take-up reel to the printer and press
OK
to continue.
41:03
Electrical current limit in paper motor.
1.
Turn off the printer.
2.
Open the window and check for any visible obstacles restricting the advance of the substrate. If
there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and
clear the obstruction. Carefully remove as much as possible of the jammed substrate from the
top of the printer. Cut the substrate if necessary. See also
Substrate has jammed
on page
81
.
CAUTION:
Try to avoid pulling the substrate out from the input path, because this reverses the
normal direction of movement, and could damage printer parts.
3.
Turn on the printer.
42:03
Scan-axis motor electrical current limit.
1.
Turn off the printer.
2.
Open the window and check for any visible obstacles restricting the advance of the substrate. If
there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and
clear the obstruction. Carefully remove as much as possible of the jammed substrate from the
top of the printer. Cut the substrate if necessary. See also
Substrate has jammed
on page
81
.
3.
Turn on the printer.
63:04
An input/output problem has occurred in the network card.
1.
Make sure that the network cable is correctly connected to the network card.
2.
Check that your printer firmware is up to date. See
Firmware update
on page
158
.
63:05
The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more
than 20 s.
1.
Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP.
2.
Check the RIP for any error messages. Check that the computer with the RIP is working correctly
and has the minimum specification required by the RIP. Check that the hard disk is neither full nor
excessively fragmented.
3.
Check whether the option
RIP while printing
is enabled. This option can cause slow printing if the
computer is not sufficiently powerful.
4.
Try reducing the resolution of the job or increasing the number of passes.
5.
Check that all the components of your LAN are operating at Gigabit speed.
68:03
There has been a loss of permanent data, such as configuration or accounting data. This can happen
after a firmware update with a data structure not compatible with the older version.
ENWW
Front-panel error codes
171