HP Latex 365 User Guide Latex 3x5 - Page 5

Replace an ink cartridge

.....................................................................................................................................................

130

Cannot insert an ink cartridge

...........................................................................................................................................

134

Clean (recover) the printheads

...........................................................................................................................................

134

Align the printheads

............................................................................................................................................................

135

Front panel recommends reseating or replacing a printhead

......................................................................................

137

Replace a printhead

.............................................................................................................................................................

137

Cannot insert a printhead

...................................................................................................................................................

143

Clean the electrical connections on a printhead

.............................................................................................................

144

Replace the maintenance cartridge

..................................................................................................................................

148

Cannot insert the maintenance cartridge

........................................................................................................................

151

Clean and lubricate the carriage rod

.................................................................................................................................

151

Clean the encoder strip

.......................................................................................................................................................

153

Clean the platen

...................................................................................................................................................................

154

Clean the substrate-advance sensor window

.................................................................................................................

155

Clean the exterior of the printer

........................................................................................................................................

156

Move or store the printer

....................................................................................................................................................

156

Service maintenance

...........................................................................................................................................................

157

8

Firmware update

..................................................................................................................................................................................

158

Firmware update using a USB flash drive

........................................................................................................................

158

Firmware update using the Embedded Web Server

......................................................................................................

159

Automatic firmware updates

.............................................................................................................................................

159

9

Accessories

............................................................................................................................................................................................

160

Order ink supplies

................................................................................................................................................................

160

Order accessories

................................................................................................................................................................

162

10

Troubleshoot other issues

...............................................................................................................................................................

163

Printer cannot get an IP address

.......................................................................................................................................

164

Cannot access the Embedded Web Server

......................................................................................................................

164

Printer is not printing

..........................................................................................................................................................

164

The software program slows down or stalls while generating the print job

.............................................................

165

Printer seems slow

..............................................................................................................................................................

165

Communication failures between computer and printer

..............................................................................................

166

Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement ... 166

Front-panel error codes

......................................................................................................................................................

167

11

Printer specifications

.........................................................................................................................................................................

173

Functional specifications

....................................................................................................................................................

174

Physical specifications

........................................................................................................................................................

175

Memory specifications

........................................................................................................................................................

176

Power specifications

............................................................................................................................................................

176

Ecological specifications

.....................................................................................................................................................

176

ENWW

v

HP Latex 365 User Guide Latex 3x5 - Page 5

Firmware update using the Embedded Web Server, Cannot access the Embedded Web Server

Page 5 highlights

Section	Page
Introduction	7
Welcome to your printer	8
Printer models	8
Documentation	9
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	10
Heat hazard	10
Fire hazard	10
Mechanical hazard	11
Light radiation hazard	11
Chemical hazard	11
Ventilation	11
Air conditioning	12
Heavy substrate hazard	12
Ink handling	12
Warnings and cautions	12
Warning labels	12
Main printer components	14
Front view	15
Rear view	16
Take-up reel motor	16
Loading accessory	17
Front panel	17
Introduction to the front panel	17
Change the language of the front panel	19
View or set the date and time	19
Set altitude	20
Set time before standby	20
Change the sleep mode setting	20
Change the loudspeaker volume	20
Turn audio alerts on or off	20
Change the front panel display brightness	20
Change the units of measurement	20
Restore factory settings	20
Check printer status	21
Check the status of the ink cartridges	21
Check the status of a printhead	22
Check the file system	23
Printer alerts	23
Printer states	24
Change margins	25
Request the printer’s internal prints	25
Check lifetime usage statistics	25
HP Latex Mobile	26
Rely on alerts to tell you when attention is needed	26
Know the status of your printer while you’re away from it	26
Remotely keep tabs on print jobs	27
How to add a printer to your mobile device	27
Embedded Web Server	28
Introduction to the Embedded Web Server	28
Main tab	29
Setup tab	29
Networking tab	29
Printer Data Sharing Agreement tab	29
Support tab	29
Access the Embedded Web Server	29
Change the language of the Embedded Web Server	30
Restrict access to the printer	30
Join the Printer Data Sharing Agreement	30
Check printer status	32
Check the status of the ink system	32
Request email notification of specific error conditions	32
Get accounting information	33
Check usage statistics for a job	33
Check lifetime usage statistics	33
Request accounting data by email	33
Connectivity and software instructions	34
Connection method	34
Connect the printer to your network	34
Network configuration	35
Using IPv6	35
Connect the printer to the Internet	36
RIP software installation	36
Advanced network configuration	36
Verify correct operation	36
Preconfigure network settings if required	37
Tools for preconfiguration	37
Troubleshooting	37
IO Configuration page	37
LEDs	37
Link troubleshooting	37
Reset network parameters	38
Menu items	38
Embedded services	41
Turn the printer on and off	42
Restart the printer	43
Useful links	44
When you need help	44
Telephone number	45
Customer Self Repair	45
Service information	45
Handle the substrate and troubleshoot substrate issues	46
Overview	48
Substrate tips	48
Supported substrate categories	49
Supported HP substrates	50
Porous substrates	52
Load a roll onto the spindle	53
Load a roll into the printer	58
Ink collector (365 and 375 only)	61
Loading accessory (365 and 375 only)	65
Assisted manual load	69
Edge holders	71
Align the substrate	73
Load a cut sheet into the printer	73
Unload a roll from the printer	74
Take-up reel	75
Tension bar	75
Load a roll onto the take-up reel	75
Unload the take-up reel	82
Double-sided printing (365 and 375 only)	83
View information about the substrate	84
Change substrate width and right edge position	85
Substrate length tracking	85
Cut substrate	85
Bypass job start safety	86
Store the substrate	86
Substrate cannot be loaded successfully	86
Substrate is mispositioned	87
Substrate has jammed	87
Check the substrate path	88
Avoiding substrate jams while printing	89
Substrate is deformed or wrinkled	90
Substrate has shrunk or expanded	90
Substrate has bow deformation	91
Substrate is sticky and causes smears and crashes	92
Automatic cutter does not work	92
Take-up reel substrate jam	92
Take-up reel does not wind	92
Substrate settings	94
Substrate presets	95
Online search	95
HP Media Locator	97
Generic presets	98
Clone a substrate preset	98
Modify a substrate preset	99
Add a new substrate	100
Change settings while printing	102
Temperature profile	102
Select the number of passes	103
Delete a substrate preset	104
Faster printing	104
Color calibration	105
Color calibration for the 315 or 335 printer	106
Color calibration for the 365 or 375 printer	108
Color consistency between different printers (365, 375)	109
ICC profiles	109
Generating color profiles with the 365 or 375 printer	109
Improve color consistency when tiling	110
Troubleshoot print-quality issues	113
General printing advice	114
Quick Solutions application (365 and 375 only)	114
Improve print quality	115
Improve print quality (315, 335)	115
Improve print quality (365, 375)	115
1. Printhead status plot	115
2. Optimizer check plot	116
3. Printhead alignment status plot	118
4. Substrate-advance check plot	119
Substrate advance adjustment while printing	120
What to do if problems persist	120
Most-common print-quality problems	121
Graininess	121
Horizontal banding	121
Vertical banding	122
Print is deformed into a curved shape	123
Misaligned colors	123
Color variation and text-line correction	124
Black areas look hazy	125
Ink smears	125
Uneven appearance in area fill	126
Ink is oily or smudges when touched	126
Print dimensions are wrong	126
Tiling issues	127
Variable Front Tension Kit	127
Ink system	131
Ink cartridges	132
Printheads	132
Maintenance cartridge	133
Safe mode	133
Hardware maintenance	135
Ink system tips	136
Maintain the ink cartridges	136
Replace an ink cartridge	136
Refilled and non-HP ink cartridges	139
Cannot insert an ink cartridge	140
Clean (recover) the printheads	140
Align the printheads	141
Automatic alignment	141
Manual alignment	142
Front panel recommends reseating or replacing a printhead	143
Replace a printhead	143
Cannot insert a printhead	149
Clean the electrical connections on a printhead	150
Replace the maintenance cartridge	154
Cannot insert the maintenance cartridge	157
Clean and lubricate the carriage rod	157
Clean the encoder strip	159
Clean the platen	160
Clean the substrate-advance sensor window	161
Clean the exterior of the printer	162
Move or store the printer	162
Service maintenance	163
Firmware update	164
Firmware update using a USB flash drive	164
Firmware update using the Embedded Web Server	165
Automatic firmware updates	165
Accessories	166
Order ink supplies	166
Order accessories	168
Troubleshoot other issues	169
Printer cannot get an IP address	170
Cannot access the Embedded Web Server	170
Printer is not printing	170
The software program slows down or stalls while generating the print job	171
Printer seems slow	171
Communication failures between computer and printer	172
Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agree ...	172
Front-panel error codes	173
Printer logs	178
Printer specifications	179
Functional specifications	180
Physical specifications	181
Memory specifications	182
Power specifications	182
Ecological specifications	182
Environmental specifications	182
Acoustic specifications	183
Summary of common printing problems	184
Glossary	187