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HP M3035 HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 161

Problem-solving flowchart, number, Verification step, Possible problems, Solutions - laserjet review

UPC - 883585038466

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Step number 5 6 7 Verification step Possible problems Solutions Does the device send a fax? The telephone line is not operational or the Verify that the device is plugged into a device is not plugged into the telephone line. telephone line that operates correctly. The telephone cord is faulty or is plugged into 1. Verify that the device is connected to the wrong connector. an analog fax line. 2. Try plugging the telephone cord into the other connector. 3. Try a new telephone cord. The fax number is incorrect or incomplete.. Check the fax number and re-enter the correct and complete fax number. The device fax settings are set incorrectly. Review the device fax settings. See the HP LaserJet Analog Fax Accessory 300 User Guide. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. Sent fax is incomplete or of poor quality. See Solve fax problems on page 195. Does the device receive a fax? Too many telephone devices are plugged in, Make sure that the device is the only device or telephone devices are not connected in the on the telephone line and try again to correct order. receive the fax. The telephone cord does not meet specifications. Verify that the device is connected to an analog fax line. The device fax settings are set incorrectly. Review the device fax settings. See Solve fax problems on page 195 If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. Does the device print from the computer? Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The cable is faulty or is not connected correctly. Try using another cable, or reconnect the cable. An incorrect driver is selected. Select the proper driver. Other devices are connected to the USB port. Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. ENWW Problem-solving flowchart 149

Section	Page
Device basics	13
Device comparison	14
Features comparison	14
Walkaround	16
Device parts	16
Interface ports	17
Device software	18
Supported operating systems	18
Supported printer drivers	18
Select the correct printer driver	18
Universal printer drivers	19
Driver Autoconfiguration	19
Automatic Configuration	19
HP Driver Preconfiguration	19
Priority for print settings	19
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	22
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	28
Control-panel help system	28
Use the Administration menu	29
Navigate the Administration menu	29
Information menu	30
Default Job Options menu	31
Default Options for Originals	31
Image adjustment	32
Default Copy Options	33
Default Fax Options	34
Default E-mail Options	35
Default Send to Folder Options	36
Default Print Options	37
Time/Scheduling menu	38
Management menu	40
Initial Setup menu	41
Networking and I/O	41
Fax Setup	48
E-mail Setup	51
Send Setup menu	51
Device Behavior menu	52
Print Quality menu	55
Troubleshooting menu	57
Resets menu	59
Service menu	59
Input/output (I/O) configuration	61
USB configuration	62
Network configuration	63
Configure TCP/IPv4 parameters	63
Set an IP address	63
Set the subnet mask	64
Set the default gateway	64
Configure TCP/IPv6 parameters	65
Disable network protocols (optional)	65
Disable IPX/SPX	65
Disable AppleTalk	66
Disable DLC/LLC	66
HP Jetdirect EIO print servers	66
Media and trays	67
General guidelines for media	68
Paper to avoid	68
Paper that can damage the device	68
General media specifications	69
Media considerations	70
Envelopes	70
Envelopes with double side seams	70
Envelopes with adhesive strips or flaps	71
Envelope margins	71
Envelope storage	71
Labels	71
Label construction	71
Transparencies	71
Card stock and heavy media	72
Card stock construction	72
Card stock guidelines	72
Letterhead and preprinted forms	72
Select the correct fuser mode	73
Select print media	75
Supported media sizes	75
Supported media types	76
Printing and paper-storage environment	77
Load media	78
Load media on the scanner glass	78
Load the automatic document feeder (ADF)	78
Load tray 1 (multipurpose tray)	79
Customize tray 1 operation	80
Load tray 2 and optional tray 3	81
Load special media	82
Control print jobs	84
Select output bins	85
Print to the top output bin	85
Print to the rear output bin	86
Device features	87
Use the convenience stapler	88
Staple media	88
Load staples	89
Use job storage features	91
Gain access to the job storage features	91
Use the proof and hold feature	91
Create a proof and hold job	91
Print the remaining copies of a proof and hold job	92
Delete a proof and hold job	92
Use the private job feature	92
Create a private job	92
Print a private job	92
Delete a private job	93
Use the QuickCopy feature	93
Create a QuickCopy job	93
Print additional copies of a QuickCopy job	93
Delete a QuickCopy job	94
Use the stored job feature	94
Create a stored copy job	94
Create a stored print job	95
Print a stored job	95
Delete a stored job	95
Print	97
Use features in the Windows printer driver	98
Create and use quick sets	98
Use watermarks	99
Resize documents	99
Set a custom paper size from the printer driver	99
Use different paper and printing covers	100
Print a blank first page	100
Print multiple pages on one sheet of paper	100
Print on both sides of the paper	101
Use automatic duplex printing	102
Print on both sides manually	102
Layout options for printing on both sides	102
Use the Services tab	103
Use features in the Macintosh printer driver	104
Create and use presets	104
Print a cover page	104
Print multiple pages on one sheet of paper	104
Printing on both sides of the paper	105
Cancel a print job	107
Stop the current print job from the control panel	107
Stop the current print job from the software program	107
Copy	109
Use the Copy screen	110
Set the default copy options	111
Basic copy instructions	112
Copy from the scanner glass	112
Copy from the document feeder	112
Adjust the copy settings	113
Copy two-sided documents	114
Copying two-sided documents manually	114
Copy two-sided documents automatically (duplex models only)	114
Copy mixed-size originals	116
Change the copy-collation setting	117
Copy photos and books	118
Combine copy jobs by using Job Build	119
Cancel a copy job	120
Scan and send e-mail	121
Configure e-mail settings	122
Supported protocols	122
Configure e-mail server settings	122
Find gateways	123
Find the SMTP gateway from the device control panel	123
Find the SMTP gateway from an e-mail program	123
Use the Send E-mail screen	124
Perform basic e-mail functions	125
Load documents	125
Send documents	125
Send a document	125
Use the auto-complete function	126
Use the address book	127
Create a recipient list	127
Use the local address book	127
Add e-mail addresses to the local address book	128
Delete e-mail addresses from the local address book	128
Change e-mail settings for the current job	129
Scan to a folder	130
Scan to a workflow destination	130
Fax	131
Analog faxing	132
Connect the fax to a telephone line	132
Configure and use the fax features	132
Digital fax	133
Manage and maintain the device	135
Use information pages	136
Configure e-mail alerts	138
Use the HP Easy Printer Care software	139
Open the HP Easy Printer Care software	139
HP Easy Printer Care software sections	139
Use the embedded Web server	141
Open the embedded Web server by using a network connection	141
Embedded Web server sections	142
Use HP Web Jetadmin software	144
Use the HP Printer Utility for Macintosh	145
Open the HP Printer Utility	145
HP Printer Utility features	145
Manage supplies	147
Supplies life	147
Approximate print-cartridge replacement intervals	147
Manage the print cartridge	147
Print-cartridge storage	147
Use genuine HP print cartridges	147
HP policy on non-HP print cartridges	147
Print-cartridge authentication	148
HP fraud hotline and Web site	148
Replace supplies and parts	149
Supply replacement guidelines	149
Change the print cartridge	149
Clean the device	152
Clean the exterior	152
Clean the scanner glass	152
Clean the scanner lid backing	153
Clean the ADF	153
Clean the paper path	155
Calibrate the scanner	156
Problem solving	157
Problem-solving checklist	158
Factors that affect performance	158
Problem-solving flowchart	159
Solve general device problems	162
Control-panel message types	165
Control-panel messages	166
Common causes of jams	175
Jam locations	176
Jam recovery	177
Clear jams	178
Clear jams from the ADF	178
Clear jams from the input-tray areas	180
Clear jams from the print-cartridge area	181
Clear jams from the output-bin areas	182
Clear jams from the duplexer	184
Solve repeated jams	185
Clear stapler jams	187
Solve print-quality problems	190
Print-quality problems associated with media	190
Print-quality problems associated with the environment	190
Print-quality problems associated with jams	190
Image defect examples	190
Light print (partial page)	192
Light print (entire page)	192
Specks	193
Dropouts	193
Lines	193
Gray background	194
Toner smear	194
Loose toner	195
Repeating defects	195
Repeating image	195
Misformed characters	196
Page skew	196
Curl or wave	197
Wrinkles or creases	197
Vertical white lines	198
Tire tracks	198
White spots on black	198
Scattered lines	199
Blurred print	199
Random image repetition	200
Solve network printing problems	201
Solve copy problems	202
Prevent copy problems	202
Image problems	202
Media-handling problems	203
Performance problems	206
Solve fax problems	207
Solve sending problems	207
Solve receiving problems	208
Solve e-mail problems	210
Validate the SMTP gateway address	210
Validate the LDAP gateway address	210
Solve common Windows problems	211
Solve common Macintosh problems	212
Solve Linux problems	214
Solve PostScript problems	215
General problems	215
Supplies and accessories	217
Order supplies, accessories, and parts	218
Order directly from HP and/or authorized HP resellers	218
Order directly through the embedded Web server (for printers that are connected to a network)	218
Order directly through the HP Easy Printer Care software	218
Order parts	218
Part numbers	219
Paper-handling accessories	219
Print cartridge	219
Memory	219
Cables and interfaces	219
Stapler accessories	220
Print media	220
Service and support	223
Hewlett-Packard limited warranty statement	223
Customer self repair warranty service	224
Print cartridge limited warranty statement	224
HP Customer Care	226
Online Services	226
Telephone support	226
Software utilities, drivers, and electronic information	226
Order supplies, accessories, or parts directly from HP.	226
HP service information	226
HP service agreements	226
HP Easy Printer Care software	226
HP support and information for Macintosh computers	227
HP maintenance agreements	228
On-site service agreements	228
Next-day on-site service	228
Weekly (volume) on-site service	228
Repacking the device	228
Extended warranty	229
Specifications	231
Physical specifications	232
Electrical specifications	232
Acoustic emissions	233
Operating environment	233
Regulatory information	235
FCC regulations	236
Environmental product stewardship program	237
Protecting the environment	237
Ozone production	237
Power consumption	237
Toner consumption	237
Paper use	237
Plastics	237
HP LaserJet print supplies	237
Return and recycling instructions	238
United States and Puerto Rico	238
Multiple returns (two to eight cartridges)	238
Single returns	238
Shipping	238
Non-US returns	238
Paper	238
Material restrictions	238
Disposal of waste equipment by users in private households in the European Union	239
Material Safety Data Sheet (MSDS)	240
For more information	240
Telecom statement	241
Declaration of conformity	242
Safety statements	243
Laser safety	243
Canadian DOC regulations	243
VCCI statement (Japan)	243
Power cord statement (Japan)	243
EMI statement (Korea)	243
EMI statement (Taiwan)	244
Laser statement for Finland	244
Working with memory and print server cards	245
Overview	246
Install memory	247
Install device memory	247
Check DIMM installation	251
Save resources (permanent resources)	251
Enable memory for Windows	252
Use HP Jetdirect print server cards	253
Install an HP Jetdirect print server card	253
Remove an HP Jetdirect print server card	254
Glossary	255

Match case Limit results 1 per page

Step

number

Verification step

Possible problems

Solutions

Does the device send a fax?

The telephone line is not operational or the

device is not plugged into the telephone line.

Verify that the device is plugged into a

telephone line that operates correctly.

The telephone cord is faulty or is plugged into

the wrong connector.

Verify that the device is connected to

an analog fax line.

Try plugging the telephone cord into

the other connector.

Try a new telephone cord.

The fax number is incorrect or incomplete..

Check the fax number and re-enter the

correct and complete fax number.

The device fax settings are set incorrectly.

Review the device fax settings. See the

HP LaserJet Analog Fax Accessory 300

User Guide

If the error persists, contact HP Customer

Care. See

HP Customer Care

on page

214

or the support flyer that came

in the device box.

Sent fax is incomplete or of poor quality.

See

Solve fax problems

on page

195

Does the device receive a

fax?

Too many telephone devices are plugged in,

or telephone devices are not connected in the

correct order.

Make sure that the device is the only device

on the telephone line and try again to

receive the fax.

The telephone cord does not meet

specifications.

Verify that the device is connected to an

analog fax line.

The device fax settings are set incorrectly.

Review the device fax settings. See

Solve

fax problems

on page

195

If the error persists, contact HP Customer Care. See

HP Customer Care

on page

214

the support flyer that came in the device box.

Does the device print from

the computer?

Software is not installed correctly or an error

occurred during software installation.

Uninstall and then reinstall the device

software. Verify that you are using the

correct installation procedure and the

correct port setting.

The cable is faulty or is not connected

correctly.

Try using another cable, or reconnect the

cable.

An incorrect driver is selected.

Select the proper driver.

Other devices are connected to the USB port.

Disconnect the other devices and try again

to print.

There is a port driver problem in Microsoft

Windows.

Uninstall and then reinstall the device

software. Verify that you are using the

correct installation procedure and the

correct port setting.

If the error persists, contact HP Customer Care. See

HP Customer Care

on page

214

the support flyer that came in the device box.

ENWW

Problem-solving flowchart

149