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HP M4345 HP LaserJet M4345 MFP - Software Technical Reference (external) - Page 242

Troubleshooting the printer setup, Uninstall the Macintosh printing system, HP LaserJet M4345 MFP.gz - mfp problem

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Macintosh 11. If the device has a duplex unit, select the Duplex Unit check box. 12. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the printer setup If the printer does not appear in the printer list after an installation: Carry out each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the device and the computer and that the device is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the device off and then back on again. ● Turn the computer off and then back on again. ● If you are using a USB hub on the computer, disconnect the other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after an installation: 1. Unplug USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the device software. 4. Turn the computer off and then on again. 5. Reconnect the USB cable from the computer to the device. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the device from the list, and then browse manually for the HP LaserJet M4345 MFP Series PPD. Uninstall the Macintosh printing system Follow these instructions to uninstall the Macintosh Printing System. 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in System/Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the HP LaserJet M4345 MFP.gz file and drag it to Trash. 3. Empty the Trash. 4. To uninstall the HP Device Configuration application and supporting files, go to Applications/HP EWS Device Configuration and run the HP Uninstaller application. 222 Chapter 6 Macintosh ENWW

Section	Page
Purpose and scope	21
Introduction	21
Device features	24
Printing-system software	26
System requirements	26
Windows	26
Linux	26
UNIX	27
Operating-system support	27
Standalone drivers	27
Print driver support in other operating systems	28
Availability	28
Printing-system software on the Web	29
In-box printing-system software CDs	29
Windows partition	30
CD versions	30
HP LaserJet M4345 MFP documentation	38
HP LaserJet M4345 MFP User Guide	39
HP LaserJet M4345 MFP Printing-System Install Notes	40
HP Embedded Web Server User Guide	41
HP Jetdirect Administrator's Guide	41
HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide	42
HP LaserJet MFP Analog Fax Accessory 300 Fax Guide	42
HP LaserJet MFP Send Fax Driver Installation Notes	43
HP LaserJet MFP Send Fax Driver Readme	43
HP Driver Preconfiguration Support Guide	43
Installer Customization Wizard Readme	44
Software description	45
Introduction	45
MS Windows printing-system software	46
Printing system and installer	46
HP LaserJet M4345 MFP printing-system software CD for MS Windows systems	46
Installer features	49
HP LaserJet M4345 MFP drivers	50
Select the best print driver	50
Complete LaserJet printing system	50
HP PCL 6 driver	51
HP PCL 5 driver	51
PS Emulation driver	51
HP universal print driver	51
HP print and fax drivers	51
Driver version numbers for MS Windows operating systems	52
MS Windows driver configuration	53
Driver autoconfiguration	53
Bidirectional communication	53
Enterprise AutoConfiguration	54
Update Now	54
HP Driver Preconfiguration	55
Lockable features	56
Continuous export	57
HP Driver Diagnostic Printer Check Tool	58
HP Easy Printer Care	59
HP Embedded Web Server	60
Access to the HP EWS	60
The HP EWS frame	61
Information tab	61
Links to off-product solutions	62
Device Status screen	62
Configuration Page screen	63
Settings tab	65
Configure Device screen	66
Alerts	67
Security	68
Digital Sending tab	69
Kerberos Authentication	70
HP Digital Sending Software	70
Networking tab	70
HP Web Jetadmin	72
Install MS Windows printing-system components	73
Introduction	73
Font support	74
Basic fonts	74
Default fonts	74
Print-driver installation instructions	80
General MS Windows installation instructions	80
Install from the printing-system CD	80
Install from a network or from downloaded files	80
Detailed MS Windows installation instructions	81
Help, Back, Next, and Cancel buttons	81
Direct-connect installation through a USB port	82
Unsupported operating system dialog box	82
Installation dialog-box sequence	83
Modify a pre-existing installation	104
Install drivers by using Add Printer	105
Installer Customization Wizard for Windows	105
Run the Installer Customization Wizard	106
Dialog boxes	106
Distribution	123
Point and Print installation for Windows 2000, Windows XP, and Windows Server 2003	123
Set a default printer	124
Fax-driver install instructions	125
Minimum firmware	125
Install the HP Send Fax driver on MS Windows	126
HP Send Fax driver	127
Introduction	127
Access to the HP Send Fax driver	128
Driver Properties tabs	128
Printing Defaults tabs	129
Printing Preferences tabs	129
Document Properties tabs	130
Help system	131
What's this? Help	131
Context-sensitive Help	131
Driver Properties tab features	132
General tab	132
Sharing tab	132
Ports tab	133
Advanced tab	133
Upgrade the HP Send Fax driver	134
Device Settings tab	134
About tab	136
Printing Defaults, Printing Preferences, Document Properties tab features	138
Advanced tab	138
Paper/Output	139
Copy Count	139
Collated	139
Document Options	140
Advanced Printing Features	140
Paper/Quality tab	140
Print Task Quick Sets	141
Default Print Settings	142
Paper Options	142
Size is:	142
Document preview image	143
Orientation	143
Services tab	143
Device and Supplies Status	144
Launch Embedded Web Server	144
HP PCL 6, PCL 5, and PS Emulation drivers for MS Windows	145
Introduction	145
Access to print drivers in Windows 2000, Windows XP, and Windows Server 2003	147
Device control panel	147
Software-program print-dialog box	147
Print-driver user interface	147
Printing Preferences driver tabs	147
Properties driver tabs	148
Help system	149
What's this? Help	149
Context-sensitive Help	149
Incompatible Print Settings messages	149
Advanced tab features	151
Paper/Output	152
Copy Count	152
Collated	152
Graphic	152
True Type Font	153
Document Options	153
Advanced Printing Features	153
Print Optimizations	153
PostScript Options	153
Printer Features	154
Layout Options	155
Paper/Quality tab features	156
Print Task Quick Sets	157
Default Print Settings	157
User Guide Print Settings	160
Default Print Settings	160
Paper Options	160
Size is:	161
Custom Paper Size	162
Name	162
Paper size	163
Units	163
Custom width and height control limits	163
Source is:	163
Type is:	164
Use Different Paper/Covers	165
Front Cover	165
First Page	167
Other Pages	168
Last Page	169
Back Cover	170
Document preview image	171
Print Quality	171
Print Quality drop-down menu	172
EconoMode	173
Effects tab features	174
Print Task Quick Sets	175
Resizing Options	175
Actual Size	175
Print Document On	175
Scale to Fit	175
% of Normal Size	176
Document preview image	176
Watermarks	177
Current watermarks	178
Watermark Message	179
Message Angle	179
Font Attributes	179
Default watermark settings	180
Finishing tab features	181
Print Task Quick Sets	182
Document options	182
Print on Both Sides	182
Automatically print on both sides	183
Manually print on both sides	183
Flip Pages Up	185
Booklet layout	185
Book and Booklet Printing	185
Print a booklet	186
Pages per Sheet	186
Print Page Borders	186
Page Order	187
Edge-to-edge printing	187
Document preview image	187
Orientation	188
Output tab features	189
Print Task Quick Sets	190
Document preview image	190
Output Options	191
Output Bin Options	191
Job Storage tab features	192
Print Task Quick Sets	193
Status group box	194
Job Storage Mode	194
Off	194
Proof and Hold	194
Private Job	194
Quick Copy	195
Stored Job	195
Require PIN	195
Job Notification Options	195
User Name	196
Job Name	196
Using job-storage features when printing	196
Releasing a job-storage print job	197
Deleting a job-storage print job	197
Services tab features	199
Internet Services	200
Device services	200
Device Settings tab features	201
Form to Tray Assignment	202
Font Substitution Table	203
External Fonts	203
Installing external fonts	204
Removing external fonts	205
PS Emulation driver Device Settings	205
Available PostScript Memory	205
Output Protocol	206
Send Ctrl-D Before Each Job	206
Send Ctrl-D After Each Job	206
Convert Gray Text to PostScript Gray	206
Convert Gray Graphics to PostScript Gray	207
Add Euro Currency Symbol to PostScript Fonts	207
Job Timeout	207
Wait Timeout	207
Minimum Font Size to Download as Outline	207
Maximum Font Size to Download as Outline	207
Installable Options	207
Automatic Configuration	208
Tray 4 and Tray 5	208
Duplex Unit (for 2-Sided Printing)	208
Allow Manual Duplexing	208
Printer Memory	209
Accessory Output Bin	209
Printer Hard Disk	209
Job Storage	209
Mopier Mode	209
Mopier mode and collation	210
Postscript Passthrough (PS Emulation driver only)	210
JPEG Passthrough (PS Emulation driver only)	211
About tab features	212
Macintosh	215
Introduction	215
Macintosh printing-system software	216
Hardware requirements	216
Operating-system support	216
Availability	216
Printing-system software on the Web	217
Printing-system software	217
Software component availability	217
In-box printing-system software CDs	217
Macintosh partition	218
CD versions	218
Macintosh install and uninstall instructions	220
Macintosh component descriptions	220
HP LaserJet PPDs	220
PDEs	220
HP Embedded Web Server	221
Install notes (Readme file)	221
Online help	221
Install the Macintosh printing system	221
General installation for Macintosh operating systems	221
Detailed Mac OS X installation	222
Main Install dialog sequence	222
Printer setup	230
Set up a printer with Mac OS X V10.4 or later)	230
Set up a printer with Mac OS X V10.3	235
Set up a printer with Mac OS X V10.2.8	238
Troubleshooting the printer setup	242
Uninstall the Macintosh printing system	242
Macintosh HP Printer Utility	243
Access to the HP Printer Utility	243
Supplies Status	246
Device Information	250
File Upload	250
Update Firmware	251
Upload Fonts	252
HP Support	253
Duplex mode	255
Economode	256
Resolution	257
Trays Configuration	258
Lock Resources	259
Stored Jobs	260
Releasing a job-storage print job	261
Deleting a job-storage print job	262
E‑mail Alerts	262
Network Settings	263
Bonjour Settings	264
Additional Settings	265
HP Embedded Web Server (EWS)	266
Access to the HP EWS	266
Information tab	267
Device Status	268
Configuration page	268
Supplies Status page	271
Event Log	272
Usage Page	273
Device Information	275
Control Panel	275
Print	276
Printing a file or updating firmware from the Print screen	277
Settings tab	277
Configure Device	277
Using the menus on the Configure Device screen	278
E-mail Server	278
Configuring outgoing e-mail	279
Configuring the return e-mail address	279
Alerts	279
AutoSend	280
Turn on the AutoSend feature	281
Security	281
Authentication Manager	282
LDAP Authentication	283
Edit Other Links	283
Adding a link	284
Removing a link	284
Device Information	284
Language	285
Date & Time	286
Date/Time Format	287
Clock Drift Correction	287
Wake Time	288
Digital Sending tab	289
Networking tab	289
Configuration	290
Security section	291
Diagnostics section	291
Engineering Details	293
Introduction	293
Remote firmware updates	294
Print the configuration page	295
Print a menu map	296
Downloading the new firmware from the HP Web site	296
Downloading the new firmware to the device	296
Printer messages during the firmware update	297
Remote firmware update by using FTP through a browser	298
Remote firmware update by using FTP on a direct network connection	299
Remote firmware update through an optional parallel port	300
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	301
Remote firmware update through an MS Windows network	302
Remote firmware update for UNIX systems	303
Remote firmware update by using the LPR command	303
Remote firmware update through HP Web Jetadmin	304
Remote firmware update through the HP Embedded Web Server	305
Printing print-ready documents	307
Print-ready file printing by using FTP through a browser	307
Print-ready file printing by using FTP on a direct network connection	308
Print-ready printing by using an optional parallel port	309
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	309
Print-ready file printing in an MS Windows network	309
Print-ready file printing in UNIX systems	310
Print-ready file printing by using the LPR command	310
Media attributes	311
Media sources and destinations	311
Media-source commands	311
Driver-supported media sizes	312
Driver-supported media types	313
Custom paper sizes	314
Media-type commands	315
Uninstall	316