HP NetServer LP 2000r Warranty and Support for Your HP Server - Page 10

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Can I accidentally void my HP Server/HP Netserver warranty? You cannot accidentally void your HP Server/HP Netserver warranty. HP warranty covers on-site visits caused by HP factory integrated third-party products that are internal but not external to your HP Server/HP Netserver. HP reserves the right to charge for services where the cause of the error is found to be a non-certified third-party product. In addition, HP reserves the right to charge for resolving problems caused by untrained nonHP personnel who have serviced your computer equipment. What is the warranty on replacement parts used to repair my HP Server/HP Netserver? HP replacement parts assume the remaining warranty of the parts they replace. How do I get a replacement part? When you call for assistance, and an HP representative determines that a replacement part needs to be shipped to you, simply follow the instructions you are given. HP will prepay shipping charges, duty, and taxes for components returned to HP. What happens to defective parts that are removed from my HP Server/HP Netserver? When parts are exchanged during a repair, the removed parts become the property of HP. When you receive a replacement part via courier (such as Express Exchange), you must return the removed part to HP within 10 business days. You will be charged for any part not returned within that time period. What is the warranty on software installed on my HP Server/HP Netserver? HP warrants for NINETY (90) DAYS from the date of purchase that all HP pre-installed software will execute its programming instructions when all files are properly installed. During the 90-day warranty period, in the event that software fails to execute its programming instructions, HP will provide customers with remote assistance (by phone and/or by email) for installation and configuration. -10-

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Can I accidentally void my HP
Server/HP Netserver
warranty?
You cannot accidentally void your HP Server/HP
Netserver warranty. HP warranty covers on-site visits
caused by HP factory integrated third-party products that
are internal but not external to your HP Server/HP
Netserver. HP reserves the right to charge for services
where the cause of the error is found to be a non-certified
third-party product. In addition, HP reserves the right to
charge for resolving problems caused by untrained non-
HP personnel who have serviced your computer
equipment.
What is the warranty on
replacement parts used
to repair my HP Server/HP
Netserver?
HP replacement parts assume the remaining warranty of
the parts they replace.
How do I get a
replacement part?
When you call for assistance, and an HP representative
determines that a replacement part needs to be shipped to
you, simply follow the instructions you are given. HP will
prepay shipping charges, duty, and taxes for components
returned to HP.
What happens to defective
parts that are removed
from my HP Server/HP
Netserver?
When parts are exchanged during a repair, the removed
parts become the property of HP. When you receive a
replacement part via courier (such as Express Exchange),
you must return the removed part to HP within 10
business days. You will be charged for any part not
returned within that time period.
What is the warranty on
software installed on my HP
Server/HP Netserver?
HP warrants for
NINETY (90) DAYS
from the date of
purchase that all
HP pre-installed software
will execute
its programming instructions when all files are properly
installed. During the 90-day warranty period, in the event
that software fails to execute its programming
instructions, HP will provide customers with remote
assistance (by phone and/or by email) for installation and
configuration.
-10-