HP NetServer LP 2000r Warranty and Support for Your HP Server - Page 7

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For how many years can I receive free phone support on my HP Server/HP Netserver? What is the warranty on HP internal accessories? You can receive free phone support for the Product Life of your HP Server product. HP supports all HP Servers for a full five years after the product's obsolescence date. Internal accessories are HP products which have been installed inside an HP Server/HP Netserver by you or by the factory. Internal accessories include DIMMs, processors, hot-swap hard disk drives, and PCI cards. HP internal accessories carry a system-matching warranty. This means that the accessory is serviced onsite along with the HP Server/HP Netserver into which it is installed. If the warranty period for the HP Server/HP Netserver has expired, you can return the accessory to HP for service for one year after its purchase. If you are calling for support regarding an internal accessory, please tell the agent that it is installed inside an HP Server/HP Netserver. Important Note: HP factory integrated third party parts are included in the system-matching warranty. What is the warranty on HP external accessories? External accessories carry their own warranties. External accessories include peripherals such as printers, monitors, and mass storage devices such as HP Rack Storage and HP SureStore products. Talk to your authorized reseller for more information about the warranty on your external accessories. When does my warranty coverage start? The warranty period officially begins on the day that HP delivers your HP Server/HP Netserver. -7-

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For how many years can I
receive free phone support on
my HP Server/HP Netserver?
You can receive free phone support for the Product Life of
your HP Server product. HP supports all HP Servers for a
full five years after the product’s obsolescence date.
What is the warranty
on HP internal accessories?
Internal accessories are HP products which have been
installed inside an HP Server/HP Netserver by you or by
the factory. Internal accessories include DIMMs,
processors, hot-swap hard disk drives, and PCI cards.
HP internal accessories carry a system-matching
warranty. This means that the accessory is serviced on-
site along with the HP Server/HP Netserver into which it
is installed. If the warranty period for the HP Server/HP
Netserver has expired, you can return the accessory to HP
for service for one year after its purchase.
If you are calling for support regarding an internal
accessory, please tell the agent that it is installed inside an
HP Server/HP Netserver.
Important Note:
HP factory integrated third party parts
are included in the system-matching warranty.
What is the warranty
on HP external accessories?
External accessories carry their own warranties. External
accessories include peripherals such as printers, monitors,
and mass storage devices such as HP Rack Storage and
HP SureStore products.
Talk to your authorized reseller for more information
about the warranty on your external accessories.
When does my warranty
coverage start?
The warranty period officially begins on the day that HP
delivers your HP Server/HP Netserver.
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