HP Officejet 6500A User Guide - Page 82
Solve a problem, HP support, Understand the Printer Status Report
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8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using HP Web sites and services • Solve photo (memory card) problems • Solve wired (Ethernet) network problems • Solve wireless problems (some models only) • Configure your firewall to work with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP printer For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. 78 Solve a problem