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HP Officejet Pro L7400 User Guide - Page 51

HP Instant Support, Security and privacy, To gain access to HP Instant Support, Printer Settings panel - download

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• Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page. • Print Quality Diagnostics: Allows you to diagnose issues affecting the print quality of the device. For more information, see Print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. For more information, see Clean the printheads. • Align: Guides you through aligning the printheads. For more information, see Align the printheads. • Calibrate Linefeed: Allows you to perform linefeed calibration. For more information, see Calibrate the linefeed. • HP Support: Gain access to the HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies. Printer Settings panel Trays Configuration: Set the default media type and size for the input tray. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are customized for your device. • Resolution of specific device errors: Provides immediate access to information that can help you resolve error messages specific to your device. • Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site. • Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage. Security and privacy When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser. To gain access to HP Instant Support Toolbox (Windows): Click the Information tab, and then click HP Instant Support. Use device management tools 47

Section	Page
Contents	5
Get started	10
Find other resources for the product	10
Understand the device parts	11
Front view	12
Printing supplies area	12
Back view	13
Control panel buttons and lights	13
Connection information	14
Install the accessories	15
Install the duplexer	15
Install Tray 2	15
Turn on accessories in the print driver	16
To turn on accessories on Windows computers	17
To turn on accessories on Macintosh computers	17
Use the device	18
Use control panel menus	18
Control-panel message types	18
Status messages	18
Warning messages	19
Error messages	19
Critical error messages	19
Change device settings	19
Use the HP Solution Center (Windows)	20
Use the HP photo and imaging software	20
Load originals	21
Load an original on the scanner glass	21
Select print media	22
Tips for selecting and using print media	22
Understand specifications for supported media	23
Understand supported sizes	23
Understand supported media types and weights	26
Set minimum margins	27
Load media	27
Configure trays	30
Print on special and custom-sized media	31
Print borderless	32
Print	34
Change print settings	34
Change settings from an application for current jobs (Windows)	34
Change default settings for all future jobs (Windows)	34
Change settings (Mac OS)	34
Print on both sides (duplexing)	35
Guidelines for printing on both sides of a page	35
Perform duplexing	35
Cancel a print job	37
Copy	38
Make copies from the control panel	38
Change the copy settings	38
Set the number of copies	39
Set the copy paper size	39
Set the copy paper type	39
Change copy speed or quality	40
Resize an original to fit onto letter or A4 paper	41
Copy a legal-size document onto letter paper	41
Adjust the lightness and darkness of your copy	42
Enhance blurred areas of your copy	42
Enhance light areas of your copy	43
Cancel a copy job	43
Scan	44
Scan an original	44
Scan an original to a program on a computer (direct connection)	44
Scan from a TWAIN-compliant or a WIA-compliant program	45
Scan from a TWAIN-compliant program	45
Scan from a WIA-compliant program	45
Edit a scanned original	45
Edit a scanned photo or graphic	46
Edit a scanned document using optical character recognition (OCR) software	46
Change scan settings	46
Cancel a scan job	46
Configure and manage	47
Manage the device	47
Monitor the device	48
Administer the device	48
Use device management tools	48
Toolbox (Windows)	49
Open the Toolbox	49
Toolbox tabs	49
HP Printer Utility (Mac OS)	50
Open the HP Printer Utility	50
HP Printer Utility panels	50
HP Instant Support	51
Security and privacy	51
To gain access to HP Instant Support	51
myPrintMileage	52
Understand the self-test diagnostic page	52
Configure the device (Windows)	54
Direct connection	54
Install the software before connecting the device (recommended)	54
Connect the device before installing the software	55
Share the device on a locally shared network	55
Configure the device (Mac OS)	56
Install the software for a direct connection	56
Share the device on a locally shared network	56
Uninstall and reinstall the software	57
Maintain and troubleshoot	60
Supported ink cartridges	60
Replace the ink cartridges	60
Maintain the printheads	61
Check printhead health	62
Print the print quality diagnostic page	62
Align the printheads	63
Calibrate the linefeed	64
Clean the printheads	64
Clean the printhead contacts manually	64
Replace the printheads	67
Store printing supplies	68
Store ink cartridges	69
Store printheads	69
Clean the device	69
Clean the scanner glass	69
Clean the exterior	70
Troubleshooting tips and resources	70
Solve printing problems	70
The device shuts down unexpectedly	71
Error message appears on control-panel display	71
The device is not responding (nothing prints)	71
Device does not accept printhead	72
Device takes a long time to print	72
Blank or partial page printed	72
Something on the page is missing or incorrect	73
Placement of the text or graphics is wrong	73
The device prints half a page, then ejects the paper	74
Poor print quality and unexpected printouts	74
Poor quality printouts	75
Meaningless characters print	75
Ink is smearing	76
Ink is not filling the text or graphics completely	76
Output is faded or dull colored	76
Colors are printing as black and white	76
Wrong colors are printing	77
Printout shows bleeding colors	77
Colors do not line up properly	77
Lines or dots are missing from text or graphics	77
Solve paper-feed problems	77
Optional Tray 2 cannot be inserted	78
Another paper-feed problem is occurring	78
Solve copy problems	79
No copy came out	79
Copies are blank	80
Documents are missing or faded	80
Size is reduced	80
Copy quality is poor	80
Copy defects are apparent	81
The device prints half a page, then ejects the paper	81
Solve scan problems	81
Scanner did nothing	82
Scan takes too long	82
Part of the document did not scan or text is missing	82
Text cannot be edited	83
Error messages appear	83
Scanned image quality is poor	83
Scan defects are apparent	84
Troubleshoot installation issues	85
Hardware installation suggestions	85
Software installation suggestions	86
Clear jams	87
Clear a jam in the device	87
Tips for avoiding jams	89
HP supplies and accessories	90
Order printing supplies online	90
Accessories	90
Supplies	90
Ink cartridges	90
Printheads	91
HP media	91
Support and warranty	92
Hewlett-Packard limited warranty statement	93
Obtain electronic support	94
Obtain HP telephone support	94
Before you call	94
Support process	95
HP support by phone	95
Phone support period	95
Telephone support numbers	95
Placing a call	97
After the phone support period	97
Additional warranty options	97
HP Quick Exchange Service (Japan)	98
Call HP Korea customer support	98
Prepare the device for shipment	99
Remove the ink cartridges and printheads before shipment	99
Remove the control-panel faceplate	100
Pack the device	101
Device specifications	103
Physical specifications	103
Product features and capacities	103
Processor and memory specifications	103
System requirements	104
Print specifications	105
Copy specifications	105
Scan specifications	105
Environmental specifications	105
Electrical specifications	106
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	106
Regulatory information	107
FCC statement	108
Notice to users in Korea	108
VCCI (Class B) compliance statement for users in Japan	109
Notice to users in Japan about the power cord	109
RoHS notices (China only)	109
LED indicator statement	109
Regulatory model number	109
Declaration of conformity	110
Environmental product stewardship program	111
Paper use	111
Plastics	111
Material safety data sheets	111
Product restricted material	111
Recycling program	111
HP inkjet supplies recycling program	111
Disposal of waste equipment by users in private households in the European Union	112
Energy consumption	112

Match case Limit results 1 per page

•

Device Information:

Displays information about the model and serial number.

Also allows you to print the self-test diagnostic page of the device. This page

contains information about the device and the supplies. For more information, see

Understand

the

self-test

diagnostic

page

•

Print Quality Diagnostics:

Allows you to diagnose issues affecting the print

quality of the device. For more information, see

the

quality

diagnostic

page

•

Clean:

Guides you through cleaning the printheads. For more information, see

Clean

the

printheads

•

Align:

Guides you through aligning the printheads. For more information, see

Align

the

printheads

•

Calibrate Linefeed:

Allows you to perform linefeed calibration. For more

information, see

Calibrate

the

linefeed

•

HP Support:

Gain access to the HP Web site where you can find support for the

device, register the device, and find information about returning and recycling used

printing supplies.

Printer Settings panel

Trays Configuration:

Set the default media type and size for the input tray.

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly

identify, diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

•

Easy access to troubleshooting tips:

Provides tips that are customized for your

device.

•

Resolution of specific device errors:

Provides immediate access to information

that can help you resolve error messages specific to your device.

•

Notification of print driver updates:

Alerts you when there is an update for the

printer driver. A message appears on the HP Instant Support homepage; click the

link within the message to go directly to the download section of the HP Web site.

•

Managing ink and media usage (myPrintMileage):

Helps you manage and

forecast device supplies usage.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial

number, error conditions, and status, is sent to HP. HP respects your privacy and

manages this information according to the guidelines that are outlined in the HP

Online Privacy Statement (

welcome.hp.com/country/us/en/privacy.html

NOTE:

To view all the data that is sent to HP, select

Source

(for Internet Explorer

and Opera) or

Page Source

(for Netscape and Mozilla Firefox) from the

View

menu in your Web browser.

To gain access to HP Instant Support

Toolbox (Windows):

Click the

Information

tab, and then click

HP Instant Support

Use device management tools