Solve paper-feed problems
.....................................................................................................
73
Optional Tray 2 cannot be inserted
...................................................................................
74
Another paper-feed problem is occurring
..........................................................................
74
Solve copy problems
..............................................................................................................
75
No copy came out
.............................................................................................................
75
Copies are blank
...............................................................................................................
76
Documents are missing or faded
......................................................................................
76
Size is reduced
.................................................................................................................
76
Copy quality is poor
..........................................................................................................
76
Copy defects are apparent
...............................................................................................
77
The device prints half a page, then ejects the paper
........................................................
77
Solve scan problems
..............................................................................................................
77
Scanner did nothing
..........................................................................................................
78
Scan takes too long
..........................................................................................................
78
Part of the document did not scan or text is missing
.........................................................
78
Text cannot be edited
.......................................................................................................
79
Error messages appear
....................................................................................................
79
Scanned image quality is poor
..........................................................................................
79
Scan defects are apparent
................................................................................................
80
Troubleshoot installation issues
..............................................................................................
81
Hardware installation suggestions
....................................................................................
81
Software installation suggestions
......................................................................................
82
Clear jams
..............................................................................................................................
83
Clear a jam in the device
..................................................................................................
83
Tips for avoiding jams
.......................................................................................................
85
A
HP supplies and accessories
Order printing supplies online
.................................................................................................
86
Accessories
............................................................................................................................
86
Supplies
..................................................................................................................................
86
Ink cartridges
....................................................................................................................
86
Printheads
........................................................................................................................
87
HP media
..........................................................................................................................
87
B
Support and warranty
Hewlett-Packard limited warranty statement
...........................................................................
89
Obtain electronic support
........................................................................................................
90
Obtain HP telephone support
.................................................................................................
90
Before you call
..................................................................................................................
90
Support process
................................................................................................................
91
HP support by phone
........................................................................................................
91
Phone support period
.................................................................................................
91
Telephone support numbers
.......................................................................................
91
Placing a call
...............................................................................................................
93
After the phone support period
...................................................................................
93
Additional warranty options
...............................................................................................
93
HP Quick Exchange Service (Japan)
................................................................................
94
Call HP Korea customer support
......................................................................................
94
4