Configure the device (Windows)
.............................................................................................
50
Direct connection
..............................................................................................................
50
Install the software before connecting the device (recommended)
.............................
50
Connect the device before installing the software
.......................................................
51
Share the device on a locally shared network
.............................................................
51
Configure the device (Mac OS)
..............................................................................................
52
Install the software for a direct connection
........................................................................
52
Share the device on a locally shared network
..................................................................
52
Uninstall and reinstall the software
.........................................................................................
53
8
Maintain and troubleshoot
Supported ink cartridges
.........................................................................................................
56
Replace the ink cartridges
......................................................................................................
56
Maintain the printheads
..........................................................................................................
57
Check printhead health
.....................................................................................................
58
Print the print quality diagnostic page
...............................................................................
58
Align the printheads
..........................................................................................................
59
Calibrate the linefeed
........................................................................................................
60
Clean the printheads
.........................................................................................................
60
Clean the printhead contacts manually
.............................................................................
60
Replace the printheads
.....................................................................................................
63
Store printing supplies
............................................................................................................
64
Store ink cartridges
...........................................................................................................
65
Store printheads
...............................................................................................................
65
Clean the device
.....................................................................................................................
65
Clean the scanner glass
...................................................................................................
65
Clean the exterior
.............................................................................................................
66
Troubleshooting tips and resources
........................................................................................
66
Solve printing problems
..........................................................................................................
66
The device shuts down unexpectedly
...............................................................................
67
Error message appears on control-panel display
..............................................................
67
The device is not responding (nothing prints)
...................................................................
67
Device does not accept printhead
.....................................................................................
68
Device takes a long time to print
.......................................................................................
68
Blank or partial page printed
.............................................................................................
68
Something on the page is missing or incorrect
.................................................................
69
Placement of the text or graphics is wrong
.......................................................................
69
The device prints half a page, then ejects the paper
........................................................
70
Poor print quality and unexpected printouts
............................................................................
70
Poor quality printouts
........................................................................................................
71
Meaningless characters print
............................................................................................
71
Ink is smearing
.................................................................................................................
72
Ink is not filling the text or graphics completely
.................................................................
72
Output is faded or dull colored
..........................................................................................
72
Colors are printing as black and white
..............................................................................
72
Wrong colors are printing
..................................................................................................
73
Printout shows bleeding colors
.........................................................................................
73
Colors do not line up properly
...........................................................................................
73
Lines or dots are missing from text or graphics
................................................................
73
Contents
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