HP Officejet t45 HP OfficeJet T Series All-in-One - (English) User's Guide - Page 47

Getting Assistance - for windows 7

Page 47 highlights

Polaris (US) Getting Assistance Follow these three steps if you encounter a problem: 1 The way to solve most problems is through the "Troubleshooting" chapter, the Help system, or the HP All-inOne Web site (http://www.officejet-support.com). 2 Make sure you are operating in the correct environment. The HP OfficeJet is not supported in the following situations: q Roll-over telephone systems (such as automatic answering systems), voice mail, call waiting, and some other advanced features provided by your telephone company. q PC local area networks (except shared/network printing). q Windows 3.1, Windows 3.11, and MS-DOS. q Switchboxes. q External parallel-port peripheral connections such as a Zip™ drive. The HP OfficeJet must be connected directly to an LPT port on your PC. 3 If you're unable to resolve the problem with the resources listed in number 1, contact your dealer or the HP Customer Care Center for further assistance. Be sure you are at your PC with your HP OfficeJet nearby and have the following information at hand: q Product name, model number (printed on the front panel), and serial number (label on the device). q Purchase date and proof of purchase. q The software version number. (Double-click HP OfficeJet Manager on your desktop. On the Manager, click Help, then choose About HP OfficeJet T Series Software.) q Make and model number of your PC. q A description of the problem, including any error messages. Note: If you're unsure of the warranty coverage, refer to the "HewlettPackard Limited Warranty Statement," at the back of this guide. Caution: To avoid printing problems and ink spillage, remove the print cartridges before repackaging and shipping the HP OfficeJet...4-9 HP Company Confidential - 3/18/99 1:56 pm 4

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Polaris (US)
.........................................................................................................................................
4-9
HP Company Confidential -
3/18/99
1:56
pm
4
Getting Assistance
Follow these three steps if you encounter a problem:
The way to solve most problems is through the
“Troubleshooting” chapter, the Help system, or the HP All-in-
Make sure you are operating in the correct environment. The HP
OfficeJet is not supported in the following situations:
Roll-over telephone systems (such as automatic answering
systems), voice mail, call waiting, and some other advanced
features provided by your telephone company.
PC local area networks (except shared/network printing).
Windows 3.1, Windows 3.11, and MS-DOS.
Switchboxes.
External parallel-port peripheral connections such as a Zip
drive. The HP OfficeJet must be connected
directly
to an LPT
port on your PC.
If you’re unable to resolve the problem with the resources listed
in number 1, contact your dealer or the HP Customer Care Center
for further assistance. Be sure you are at your PC with your HP
OfficeJet nearby and have the following information at hand:
Product name, model number (printed on the front panel), and
serial number (label on the device).
Purchase date and proof of purchase.
The software version number. (Double-click
HP OfficeJet
Manager
on your desktop. On the Manager, click
Help
, then
choose
About HP OfficeJet T Series Software
.)
Make and model number of your PC.
A description of the problem, including any error messages.
If you’re unsure of the warranty coverage, refer to the “Hewlett-
Packard Limited Warranty Statement,” at the back of this guide.
To avoid printing problems and ink spillage, remove the print
cartridges
before
repackaging and shipping the HP OfficeJet.
1
2
3
Note:
Caution: