10
Corporate Evaluator’s Guide
To install USB floppy support
............................................................................
119
To install Wireless LAN support (ActionTech)
..................................................
119
To configure power management
........................................................................
120
Troubleshooting and Maintenance
..............................................................................
123
Troubleshooting Your Computer
..............................................................................
124
Audio Problems
...................................................................................................
124
CD-ROM and DVD Problems
............................................................................
125
Display Problems
................................................................................................
127
Docking Problems
...............................................................................................
129
Hard Disk Drive Problems
..................................................................................
130
Heat Problems
.....................................................................................................
130
Infrared Problems
................................................................................................
131
Keyboard and Pointing Device Problems
...........................................................
131
LAN problems
.....................................................................................................
133
Memory Problems
...............................................................................................
134
Modem Problems
................................................................................................
135
PC Card (PCMCIA) Problems
............................................................................
137
Performance Problems
........................................................................................
139
Power and Battery Problems
...............................................................................
140
Printing Problems
................................................................................................
142
Serial, Parallel, and USB Problems
.....................................................................
143
Startup Problems
.................................................................................................
145
Wireless Problems
...............................................................................................
146
Testing the Hardware
................................................................................................
147
To run the e-Diagtools diagnostic test
.................................................................
147
Configuring the Computer
........................................................................................
149
To run the BIOS Setup utility
.............................................................................
149
To set up TopTools
.............................................................................................
155
Reinstalling and Updating Software
.........................................................................
156
To recover the factory installation of your hard disk
..........................................
156
To create a boot disk (Windows 98 or 2000)
......................................................
157
To replace a damaged Recovery CD
...................................................................
157
To update the BIOS
.............................................................................................
158
To update Windows drivers
................................................................................
158
HP Support and Service
...............................................................................................
159
Getting Assistance for Your Computer
.....................................................................
160
To get help from the web
....................................................................................
160
To contact HP for support or service
...................................................................
160
To receive repair service
.....................................................................................
163
To prepare your computer for shipment
..............................................................
164
Hewlett-Packard Limited Warranty Statement
.........................................................
165