HP P5389A hp server tc3100 operation and maintenance guide (English, v1.1)
HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade Manual
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- HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 1
HP Tower Server tc3100 Operations and Maintenance Guide Online Version: 1.1 December 2002 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 2
CA 95014 USA © Copyright 2001, Hewlett-Packard Company. Audience Assumptions This guide is for the person who installs, administers, and troubleshoots LAN servers. Hewlett-Packard Company assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 3
Keyboard 7 Serial Port ...7 Parallel Port ...8 USB...8 Standard Video ...9 Standard SCSI ...9 Standard LAN ...10 3 Installing and Configuring...11 Opening and Closing the HP Server tc3100 11 Opening the Upper Bezel ...12 Opening the Lower Bezel (Cold Swap Model 12 Opening the Side Panel...13 Mass - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 4
...48 HP Server DiagTools ...49 HP TopTools ...50 5 Error Messages ...53 Power-On Self Test (POST) Error Codes 53 Beep Codes ...62 6 Troubleshooting ...63 Troubleshooting Tools ...64 Troubleshooting ...64 BIOS/Reset/Update/Recovery...66 Clearing the BIOS Configuration...67 Password Problems...68 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 5
Problems ...70 Configuration Problems ...72 Printer Problems ...72 The Keyboard Does Not Work...73 The Mouse Does Not Work...73 Flexible Disk Drive Problems ...74 CD-ROM Problems ...74 SCSI Problems...75 7 Replacing Parts ...81 Safety Information...81 Service PCI Card Guide Assemblies 91 Exploded - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 6
- HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 7
1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the HP Server tc3100. Front Panel The front panel of the HP Server tc3100 provides the controls and indicators commonly used when operating the server. See Figure 1-1 and Figure 1-2. Table - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 8
/Indicator Description Power On/Off/Sleep Button The power switch turns the HP server power On or Off. If sleep states are available, it also states are NOS dependent and only available if your NOS supports power management based on the ACPI (Advanced Configuration and Power Interface) standard. Refer - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 9
Drive and its error codes, refer to the documentation provided with the tape drive or refer to Hewlett-Packard's web site, at: http://www.hp.com/ Refer to Chapter 3, "Installing and Configuring," for installation information. Hot Swap Hard Drive Indicators Each of the hot swap hard drives has two - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 10
connector accepts a standard power cable to connect the HP Server with a UPS or the site power source. . · Two USB ports are provided for printers, scanners, and external modems. · The LAN Port is a standard parallel port, which supports Extended Capabilities Port (ECP)/Enhanced Parallel Port - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 11
HP Server Powering Up the Server 1. Turn on power to the monitor connected to the HP POST) during this process. For details refer to Chapter 6, "Troubleshooting." Powering Down the Server 1. Log off all users and, data has been backed up. o Follow instructions in your network operating system (NOS) - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 12
the NOS and all the previously opened applications is much faster. The HP Server supports certain types of system activity, which is used as wake-up refer to the power management features in the instructions provided for more information. The HP Server's power button can be configured to initiate - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 13
2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) for Mouse and Keyboard Serial Port Pin Number 1 2 3 4 5 6 Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 14
4a 7 Data bit 5a 8 Data bit 6a 9 Data bit 7a a. All data bits are sent to a printer in an 8-bit parallel format. b. The signal is active low. USB 1 2 3 4 External Connectors 14 Signal Description VBUS D+ DGND Use of the USB port is supported for printers, scanners, and external modems. 8 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 15
the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual provided with your monitor. 61 7 8 9 2 3 10 4 5 11 12 13 14 15 Pin Function Pin Function Pin Function 1 Red 6 Red return (ground) 11 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 16
Chapter 2 Standard LAN GRN LED YEL LED 1 8 Pin Number 1 2 3 4 5 6-8 Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal Not used External Connectors 10 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 17
static-dissipating work surface connected to the chassis when handling components. Ensure the metal of the wrist strap contacts your skin. Figure 3-1 shows the HP Server tc3100 with SCSI cold swap hard drives. The tc3100 is also available with SCSI hot swap hard drives. · The key lock, power button - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 18
Chapter 3 Installing and Configuring Opening the Upper Bezel You need to open the upper bezel to remove and replace the flexible disk drive and CD-ROM, or add a tape device. · If you are installing or removing SCSI cold swap hard drives, you must open the upper bezel to open the lower bezel. · If - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 19
Chapter 3 Installing and Configuring Figure 3-3. Lower Bezel (Open) Opening the Side Panel The power supply and fan can be installed and removed through the side panel. The user can also access the CPU system board, memory DIMMs, and all SCSI and IDE power cords. 1. Power off the server and - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 20
5.25 inch SCSI devices for the common tray (5.25") shelves. The available space in the 5.25" common tray shelves supports two half-height (1.6 inch) devices. You can order HP mounting kits for removable media devices. You may use narrow/wide SCSI adapters on these devices. o The embedded dual - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 21
the cold swap and hot swap cage are automatically assigned SCSI addresses by the HP Server. o The non-hot swap SCSI devices use SCSI IDs from 0 proper airflow. If there are fewer drives than the hot swap drive cage supports, a 1-inch filler panel must be inserted in each empty disk location. - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 22
drives (addresses = ID 0, 1, 2, 3, 8) Embedded SCSI controller (address = ID 7) * A 50-to-68-pin SCSI adapter is provided with the HP tape drive. ** Both SCSI channels (A and B) can each support up to 15 devices; however, there are only enough internal storage shelves for five hard drives and one - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 23
Chapter 3 Installing and Configuring Flexible Disk Drive Use the following steps to install a flexible disk drive (FDD): 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 24
Chapter 3 Installing and Configuring Figure 3-6. Removing a Hard Disk Drive 6. Gently slide the new drive into the available opening until the eject mechanism clicks. 7. Connect the power and signal cable to the new drive. 8. Close the upper bezel and side panel, and replace the external cables - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 25
to connect additional external mass storage devices to the second channel of the server's embedded SCSI controller. It requires a second SCSI cable, HP Server tc3100 Internal/External SCSI Cable Kit, PN: P1774A. 1. Remove the IO locking bracket. See Figure 3-8. a. Lift the bracket up. b. Rotate it - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 26
to the server. If necessary, label each one to expedite re-assembly. WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected. CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 27
WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected. 3. Using both hands, grasp inward while pulling the drive out towards you. 4. Use your hand to support the bottom of the drive, while you slowly pull the drive straight out. - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 28
Chapter 3 Installing and Configuring Installing Hot Swap Hard Drives Use the following steps to install hot swap hard drives: CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 29
you follow these instructions carefully to prevent handling damage, such as head slaps or head actuator unlocking. 5. Use your hand to support the bottom of DIMMs and PC 100 SDRAM DIMMs from earlier HP Server models will fit into the DIMM slots in the HP Server tc3100, but the EDO DIMMs and PC - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 30
HP Server's side panel · Information Assistant on the HP Server Online Documentation CD-ROM · HP Customer Service CAUTION Use an anti static service used in previous HP Server models. · DIMMs sizes supported are 128 MB, 256 MB, 512 MB, or 1 GB in any combination. · Supported memory capacity ranges - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 31
Chapter 3 Installing and Configuring Figure 3-13. DIMM Locations on System Board 5. Spread the two retaining latches outward to accept the DIMM. 6. Remove the HP DIMM from its protective container, handling the module by its edges. If you must lay it down, place it on an anti-static mat. 7. Align - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 32
message or appears blank and sounds beep codes. Processors The HP Server tc3100 ships with at least one processor installed. Both embedded in the system board. See Figure 3-16. CAUTION Use an anti static service kit (3MTM 8501/8502/8503 or equivalent). This kit includes a static dissipating - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 33
of 133 MHz. For the most recent support information, visit the HP web site http:/www.hp.com and click the support button. · Both processors must be the same on the processor. · Use only processor upgrade kits with the same HP product number. This ensures the processor type, clock speed, and cache - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 34
shut down the NOS according to the instructions in your NOS documentation. 3. Press the power switch on the HP Server control panel when prompted by cache size, and FSB speed. The supported processors only perform at the rated speed indicated on the processor in the HP Server. 7. Open the ZIF (Zero - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 35
Keep the terminator for future use. The terminator must be installed in the secondary processor socket when only one processor is used or the HP Server will not operate properly. 9. Align the second processor over the empty processor socket. See Figure 3-18. CAUTION Ensure you align pin-1 of the - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 36
the processor socket with both latches, mechanically making contact with processor. HP recommends you do not reuse a heatsink. 1. Remove the heatsink- the processor socket on the side shown in Figure 3-19. The rail and guide on the heatsink bottom will help you to center the heatsink. CAUTION Do - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 37
shut down with no messages displayed, possibly causing damage to the processor. NOTE No speed switch settings are required for the supported processors in the HP Server. These processors rely on the internal settings within the processors and do not rely on the external switch settings. 5. Close - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 38
for the Hardware Tested Products list for the HP Server tc3100 under the Service and Support topic for the specific NOS used in the server on the HP web site at: http:/www.hp.com Click the support button and then click netservers. Under Support Categories, select compatibility. All Hewlett-Packard - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 39
PCI slot 6 6. PCI slot 5 7. PCI slot 4 8. PCI slot 3 9. PCI slot 2 10. PCI slot 1 11. Embedded LAN Using the Primary or Secondary PCI Bus The HP Server tc3100 has a Primary and Secondary PCI bus. The two busses are peer-to-peer, which provides approximately equal performance, except when using the - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 40
3. Read the documentation included with the accessory board and follow any special instructions. PCI boards must be set to INT A on the board if jumpers are provided. NOTE Adding a PCI-to-PCI bridge board to the HP Server may alter the server's boot order. This boot order can be changed - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 41
the Readme file, Tested Products List, or Configuration Advisor on your HP Server Navigator CD-ROM for specific slot recommendations for a particular PCI board are installing a long accessory board, open the PCI card guide retainer. 10. Align the new board carefully, slide it into position, and press - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 42
the slot cover. Racking the Server Refer to the Server Rack Installation Guide for the information. Connecting Peripheral Devices This section provides the instructions for connecting the peripheral devices to the HP Server tc3100. Monitor, Keyboard, and Mouse 1. Connect the monitor, keyboard, and - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 43
the UPS and the HP Server. Refer to the user guide included with the UPS for additional information. The HP Server tc3100 performs a diagnostic test when the power switch is turned on. If an error condition occurs, refer to Chapter 6, "Troubleshooting." Configuring the HP Server tc3100 The following - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 44
drivers for the HP Server. The release history is updated in the archive for each new release of the HP HP Server model specific) · HP models supported · Release date · Document Number · Part number of the HP Navigator CD-ROM · Major changes to the HP instructions on the screen. 6. Go to the HP - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 45
(BIOS) Setup Utility menu offers the choices listed above, and the corresponding items are described in the topics below. 1. Turn on the monitor and the HP Server. 2. Start the Setup Utility by pressing the F2 key, when the following message appears on the boot screen. Press to enter SETUP Menu - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 46
or exit without saving changes, which reverts to previous settings. When you exit, the HP Server reboots. Using the Setup Screens Online help explains the settings displayed on the Setup Utility screens. Instructions are also provided for navigating between the screens and entering or changing the - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 47
but the user password is limited in access once booted. To configure the HP Server for a password, which will require a password on boot-up, refer existing Administrator password, then refer to "Password Problems" in Chapter 6, "Troubleshooting." NOTE You must set the Administrator password before - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 48
password, refer to "Password Problems" in Chapter 6, "Troubleshooting." 14. To change one of the passwords at a later date, return to the Security menu and repeat Steps 2 through 7 above for one or both passwords. Remote Console Feature The HP Remote Console is built into the HP Server's BIOS and is - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 49
the Remote Console feature, refer to the "Remote Administrator Guide" on the HP Server Online Documentation CD-ROM. About the Remote Console remote console workstation may dial into and run diagnostic utilities on the HP Server. Using the Remote Console feature, you can remotely access a customer - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 50
unless you are an experienced administrator or requested to do so by a support provider. During the boot process the message "Symbios, Inc. PCI To access the Symbios SCSI Configuration Utility, refer to the following instructions: 1. Reboot the HP Server. If you are already in the boot process, you - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 51
on white background). Refer to the HP Server Navigator CD-ROM to see a definition of the message and what action to take to remedy the problem. · Power-On Self Test (POST . Follow the instructions on the screen. If an alpha-numeric code appears, refer to the HP Server Online Documentation CD-ROM. 45 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 52
works, replace the boards and accessories one at a time to determine which one is causing the problem. POST Error Messages If you get a POST text error message in reverse video, refer to the HP Server Navigator CD-ROM to get a more detailed explanation and a possible solution. If the server starts - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 53
problem persists, replace the mouse or contact your HP support organization. If no message appears (screen is blank) · If no text or messages appear, listen for the beep codes. Refer to the Service manual on the HP memory as described in Chapter 6, "Trouble Shooting" and restart the server. System - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 54
site on the HP Web Site at: http://www.hp.com/toptools to view information on HP TopTools and all management options for your HP Server. The following management options, briefly described here, are available for the HP Server tc3100. Read the HP Server Management Reference Guide included with your - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 55
causing the problem. In addition, diagnostic tools can capture information that allows support personnel to quickly assess the condition of the server. In order to be effective, diagnostic software tools must be used in the context of a wider troubleshooting procedure. DiagTools for HP Servers is - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 56
ROM. · See the HP Server Management Reference Guide for detailed installation instructions. · You can also download the TopTools software and documentation from the TopTools Web Site at: http://www.hp.com/toptools Some of the features of TopTools include: · Notification of problems with key hardware - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 57
Manager and Computer Associates' Unicenter TNG and Tivoli products · HP TopTools AutoAlert provides proactive warning of problems and advice on quick resolution through a friendly "traffic light" user interface · Support for DMI 2.0, which provides the same Desktop Management Interface inventory - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 58
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and the supporting circuitry are functioning. NOTE Do not take remove/replacement actions until you have taken other troubleshooting steps. See "Troubleshooting Checklist" in Chapter 6, "Troubleshooting." Table 5-1. POST Error Codes Code Description 0000 System Board error 0010 BIOS problem 0011 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 60
switch. Refer to Chapter 6, "Troubleshooting." 2. If necessary, use the Setup Utility to manually configure the PCI devices. 3. Check Troubleshooting." 2. Try to disable (free) resources used by system board devices. 3. Run the Plug & Play utility supported by your Operating System. 4. If the problem - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 61
responding Problem/Solution This problem will prevent the operation of the Integrated HP NetRAID, if it is enabled. The problem may ball as described in the User's Guide. 2. If the problem persists, your mouse may need to be replaced. Contact your service representative. The system board has - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 62
other free resources. Refer to the accessory board installation manual for information. POST has detected an address space or HP Server. 3. Verify all data cables and power cables are firmly connected. 4. If the problem persists, your flexible disk drive may need to be replaced. Contact your service - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 63
Problem/Solution POST has detected a general failure on the integrated flexible disk controller. To verify this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service to the accessory board installation manual for information. POST has - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 64
boot error (This does not apply to tc3100) Hard Driver boot Error (This does not apply to tc3100) ( HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service If the problem persists, your drive may need to be replaced. Contact your service representative. - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 65
, check for master/slave specific jumper configurations in the hard disk drive installation manual. 4. If the problem persists, the hard disk drive may need to be replaced. Contact your service representative. POST has detected an address space or IRQ resource conflict between the integrated - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 66
If the error persists, contact your service representative. POST has detected the cache to automatically validate the change. 2. If the problem persists, the processor module may need to be the HP Server. 4. If the error appears upon restarting, update the system BIOS. 5. Insert the HP Navigator - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 67
Defective Microcode Update Problem/Solution The HP Navigator CDROM. 6. If the error persists, the system board may need to be replaced. Contact your service manually set the video refresh rates to the highest ergonomic refresh rates supported by the display. Refer to display monitor's User's Guide - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 68
heat sink, and speed. 3. If not, replace one or both to ensure both are the same product code. This problem must be corrected to avoid possible malfunction or reliability problems. Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 69
cleaning method noted in the device's manual. Cooling fans and grilles 6 Months Check HP Customer Support Center or check HP's Storage website for further information for preventative maintenance information on the HP tape drive. Troubleshooting Tools If you are having problems installing your HP - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 70
on HP Servers. · Drivers and software downloads for HP Servers. · HP Instant Support - Fast, web-based support that is automated and provides quick diagnosis and resolution of most computing problems. · Step-by-step guides and documents on the Instant Support site for system troubleshooting and - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 71
6 Troubleshooting · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at: www.hp.com/toptools · For general information on HP Server - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 72
after the installation of each component to try and determine which component is causing the problem. If the problem persists, call the HP Customer Support Center for further troubleshooting assistance. BIOS Reset/Update/Recovery Should you experience compatibility or stability issues with the - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 73
Chapter 6 Troubleshooting 3. Locate and download the latest HP Server BIOS to the PC's hard drive. Find the file that was downloaded and double-click on the file and follow the instructions to extract the file to the floppy disk. This downloaded BIOS on the diskette becomes the BIOS update - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 74
Troubleshooting o Incorrect System Configuration 8. Press F2 to run the BIOS Setup Utility. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Utility. Password Problems the User, your HP Server will function - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 75
the HP Customer Support Center for further troubleshooting assistance. Power Problems NOTE The installation of the HP Server Remote Management Card (optional accessory) changes the Power Supply Status LED behavior on the front panel. See Chapter 1 Front Panel LED Indicators in this manual. NOTE - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 76
which is a key component of a NOS's directed power management. The supported features are only available when an ACPI-compliant NOS is installed on the Server. Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify that the HP Server tc3100 is not in a sleep mode. 70 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 77
may have been causing the no video problem. 15. After all the components are reinstalled, reset the HP Server's BIOS configuration switch back to the appropriate setting. If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 78
manufacturer. Dispose of used batteries according to the manufacturer's instructions. NOTE Configuration information is saved in the CMOS on please contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts. Printer Problems If the printer does not - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 79
driver has been installed onto the boot drive. Refer to the mouse installation manual or the operating system manual. 5. Replace the mouse with a known good mouse. If the problem persists, the system board may need to be replaced. Contact the HP Customer Support Center for further troubleshooting - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 80
Chapter 6 Troubleshooting Flexible Disk and Flexible Disk Drive Problems If the HP Server cannot boot from, write to, or a known good cable. If the problem persists, call the HP Customer Support Center for further assistance before replacing any parts. CD-ROM Problems The CD-ROM Drawer Will Not - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 81
drives (IDE or SCSI). o Save and exit the Setup Utility. If the problems persists, contact the HP Customer Support Center for further troubleshooting assistance. SCSI Problems The SCSI Boot Controller BIOS Has Trouble Loading The Boot Logical Drive (NOS drive) 1. Verify the SCSI boot controller is - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 82
in the boot order. 4. If the problem persists: a. Clear CMOS and flash the system BIOS. See instructions previously in this chapter on the proper procedure previous instructions in this chapter on System BIOS Update.) Contact the HP Customer Support Center for further troubleshooting assistance - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 83
Remove the board and restart the HP Server. b. If this corrects the problem, the new board is either defective removed, or changed the configuration files or drivers? Refer to the software documentation for more Contact the HP Customer Support Center for further troubleshooting assistance before - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 84
100 SDRAM will not function properly and are not supported. The memory modules used for the HP Server tc3100 are DIMMS. 1. Review the troubleshooting checklist from this manual before you continue. 2. If memory problems are being experienced, power the HP Server off and on gracefully. This performs - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 85
Troubleshooting Contact the HP Customer Support Center for further troubleshooting assistance if needed. Network Interface Card (embedded or PCI) Problems If the HP . This information is in the HP Server's Installation Manual. Also check the README files on the support driver's disk. 6. Use the PING - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 86
previous step 2 and 3 but move the NIC to another slot. 6. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server. If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts. 80 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 87
you and the server: · Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). · Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 88
tape drive. 5. Unplug the power cable (BP1) from the system board. 6. Remove any long PCI cards. 7. Remove the screw in front of the PCI card guide and remove the guide. 8. Unplug the power to the cold swap back plane or from the hot swap power jumper cable. 82 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 89
chassis. 12. Replace the four screws securing the power supply to the chassis. 13. Connect the internal power cables. 14. Re-install the PCI card guide and tighten the thumbscrew. 15. Re-install any full length PCI cards. 16. Re-install the PCI card lock and snap the PCI card retainer - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 90
by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. 1. If the server is operating, log off all users, back WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected. 3. Open the side panel - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 91
7. Remove the system fan. 8. Use a Torx T-15 driver to remove the eight screws securing the system board to the chassis. CAUTION Use caution to prevent the T-15 driver from slipping and damaging the system board. 9. Lift the system board - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 92
Chapter 7 Replacing Parts 14. Remove the replacement system board and any cables from the anti-static shipping container. 15. Place the system board on an anti-static pad and set all jumper connections and settings as recorded during the system board removal. 16. Place the system board in the - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 93
8 Parts Identification Exploded View - Covers and Bezels 87 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 94
Chapter 8 Exploded View - Drives (Cold Swap) Parts Identification 88 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 95
Chapter 8 Exploded View - Drives (Hot Swap) Parts Identification 89 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 96
Chapter 8 Parts Identification Exploded View - Power Supply, Fan, I/O Retainer, System Board 90 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 97
Chapter 8 Parts Identification Exploded View - Back Plane and PCI Card Guide Assemblies 19 20 21 91 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 98
Chapter 8 Exploded View - System Board Parts Identification 92 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 99
numbers in the respective exploded views apply to both models of the HP Server, except where noted. NOTE The part numbers listed below were numbers may change after publication. Order parts by the number listed below; HP's parts price list database will generally contain a reference to the revised - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 100
Description 19 Cold Swap Back Plane Assembly 20 PCI Card Guide Assembly 21 Hot Swap Back Plane Assembly 22a PIII/1.13 * Feet (4) * Key for System Lock * Ultralite Management Card ** HP Navigator CD-ROM Keyboards Language US Arabic/French Portuguese Cyrillic Belgian/Flemish Italian - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 101
Chapter 8 Power Cords Country Australia/New Zealand Canada/United States Denmark Europe Part Number 8120-1369 8120-1751 8120-2956 8120-1689 Cables and Part Numbers Description Diag to Ultralite Cable Cold Swap SCSI Cable FDD Cable CD-ROM Cable Hot Swap SCSI Cable Power Cable Visual Diagnostic - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 102
- HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 103
environment can vary if you install a mass storage device in the server that has more stringent environmental limits than required for the HP Server. Ensure the operating environment for any mass storage devices you intend to install are compatible with the server environmental requirements. Power - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 104
including 5mm fan dimple. Hardware Specifications Processors Chipset Memory Video SCSI IDE LAN PCI Bus I/O CD-ROM Intel Pentium III (up to 2 processors), supported speeds: 1.0, 1.13, 1.26 GHz; 1.40 GHz and possible higher, 512 K level 2 cache on processor. Serverworks LE chip set with 133 MHz bus - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 105
Chapter 9 System Board Layout Specifications Figure 9-1. System Board Components/Connectors 99 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 106
Chapter 9 Specifications Figure 9-2. System Board Connectors (Used/Unused) 100 - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 107
bridge, 38 remote control card, 36 software drivers, 40 tested, 36 acoustic emissions, 104 , 16 configuring HP Server Navigator CD-ROM, 41 Setup Utility, 44 troubleshooting problems, 76 controller ID 27 specifications, 105 supported memory capacity, 27 troubleshooting problems, 85 disk activity - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 108
96 I/O assembly, 97 PCI card guide retainer, 97 power supply, 96 HP TopTools, 56 humidity specifications, 103 I I/O assembly, exploded view, 97 I2C connector, 36 IDE CD-ROM cable parts number, 101 IDE devices mass storage, 16 Setup Utility, 45 inrush current, 6 installation, troubleshooting problems - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 109
44 resetting, 47, 71 user, 44, 47 PCI card guide retainer, exploded view, 97 PCI slots accessory board, 36 , 59 Power-On Self Test, 51 power button, 2 troubleshooting problems, 73 power cords, parts list, 101 power management sleep socket, 30 printer and I/O problems, 77 processor serial number, Setup - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 110
secondary sockets, 30 reconfigure NOS, 36 specifications, 105 speed, 31 troubleshooting problems, 85 R read/write errors, 80 rear panel LED indicators, 5 standby, 6 suspend, 6 Wake-on-LAN, 45 wake-up events, 6 software drivers, PCI boards, 40 standby current, 6 sleep state, 6 status LEDs, hot swap - HP P5389A | hp server tc3100 operation and maintenance guide (English, v1.1) - Page 111
bezel, 14 USB external connector, 10 ports, 4 user password access, 44 resetting, 71 setting, 47 V video external connector, 11 specifications, 105 troubleshooting problems, 74 voltage regulator module (VRM), 30 VRM (voltage regulator module), 30 W Wake-on-LAN, 45, 54 wake-up events, sleep states
HP Tower Server tc3100
Operations and Maintenance Guide
Online Version: 1
.1
December
2002