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HP PageWide Enterprise Color MFP 785 User Guide - Page 189

Solve problems, For more information, Solve wired network problems

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9 Solve problems For more information ● Customer support ● Control panel help system ● Restore factory settings ● A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/PageWide. For current information, see www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW For more information 177

Section	Page
Printer overview	13
For more information	13
Caution icons	14
Printer views	15
Printer front view	15
Printer front view—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models	15
Printer front view—785zs, 785z+ models	16
Printer back view and interface ports	17
Printer back view and interface ports—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models	17
Printer back view and interface ports—785zs, 785z+ models	18
Control-panel view	19
How to use the touchscreen control panel	22
Printer specifications	23
Technical specifications	23
Supported operating systems	29
Mobile printing solutions	31
Printer dimensions	32
Power consumption, electrical specifications, and acoustic emissions	33
Operating environment range	34
Printer hardware setup and software installation	35
Paper trays	37
For more information	37
Load paper to Tray 1 (multipurpose tray)	38
Introduction	38
Tray 1 paper orientation	39
Use alternative letterhead mode	44
Enable Alternative Letterhead Mode by using the printer control-panel menus	44
Load paper to Tray 2	45
Introduction	45
Tray 2 and the 550-sheet trays paper orientation	47
Use alternative letterhead mode	51
Enable Alternative Letterhead Mode by using the printer control-panel menus	51
Load the 4,000-sheet high-capacity input (HCI) tray	52
Introduction	52
HCI paper orientation	54
Use alternative letterhead mode	55
Enable Alternative Letterhead Mode by using the printer control-panel menus	56
Load and print envelopes	57
Introduction	57
Print envelopes	57
Envelope orientation	57
Load and print labels	59
Introduction	59
Manually feed labels	59
Label orientation	60
Configure inner finisher stapling (774dns, 779dns, 780dns, and 785zs model only)	61
Configure the default staple location	61
Configure the operation mode	62
Supplies, accessories, and parts	63
For more information	63
Order supplies, accessories, and parts	64
Ordering	64
Supplies and accessories	64
Maintenance/long-life consumables (LLC)	65
Customer self-repair parts	66
Replace the cartridges	68
Introduction	68
Cartridge information	68
Remove and replace the cartridges	69
Replace the service fluid container	72
Introduction	72
Remove and replace the service fluid container	72
Replace the staple cartridge in the inner finisher (774dns, 779dns, 780dns, 785zs models only)	76
Replace the staple cartridge in the floor standing finisher (785z+ model only)	78
Print	81
For more information	81
Print tasks (Windows)	82
How to print (Windows)	82
Automatically print on both sides (Windows)	82
Manually print on both sides (Windows)	83
Print multiple pages per sheet (Windows)	83
Select the paper type (Windows)	84
Additional print tasks	85
Print tasks (macOS)	86
How to print (macOS)	86
Automatically print on both sides (macOS)	86
Manually print on both sides (macOS)	86
Print multiple pages per sheet (macOS)	87
Select the paper type (macOS)	87
Additional print tasks	87
Store print jobs on the printer to print later or print privately	89
Introduction	89
Create a stored job (Windows)	89
Print a stored job	91
Delete a stored job	91
Delete a job that is stored on the printer	91
Change the job storage limit	91
Information sent to printer for Job Accounting purposes	92
Mobile printing	93
Introduction	93
Wi-Fi Direct and NFC Connect and Print	93
HP ePrint via email	94
HP ePrint software	95
AirPrint	95
Android embedded printing	95
Print from the USB port	97
Introduction	97
Enable the USB port for printing	97
Print USB documents	98
Copy	99
For more information	99
Make a copy	100
Copy on both sides (duplex)	102
Additional copy tasks	104
Scan	105
For more information	105
Set up Scan to Email	106
Introduction	106
Before you begin	106
Step one: Access the HP Embedded Web Server (EWS)	106
Step two: Configure the Network Identification settings	107
Step three: Configure the Scan to Email feature	108
Method one: Basic configuration using the Email Setup Wizard	108
Method two: Advanced configuration using the Email Setup	112
Step four: Configure the Quick Sets (optional)	116
Step five: Set up Scan to Email to use Office 365 Outlook (optional)	117
Introduction	117
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	117
Set up Scan to Network Folder	119
Introduction	119
Before you begin	119
Step one: Access the HP Embedded Web Server	119
Step two: Set up Scan to Network Folder	120
Method one: Use the Scan to Network Folder Wizard	120
Method two: Use Scan to Network Folder Setup	121
Step one: Begin the configuration	121
Step two: Configure the Scan to Network Folder settings	121
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	122
Dialog two: Folder Settings	122
Configure the destination folder for scanned documents	123
Select the destination folder permissions	126
Dialog three: Notification settings	127
Dialog four: Scan Settings	128
Dialog five: File Settings	128
Dialog six: Summary	129
Step three: Complete the configuration	129
Set up Scan to USB Drive	130
Introduction	130
Step one: Access the HP Embedded Web Server	130
Step two: Enable Scan to USB Drive	131
Step three: Configure the Quick Sets (optional)	131
Default scan settings for Scan to USB Drive setup	132
Default file settings for Scan to USB Drive setup	132
Set up Scan to SharePoint® (Flow models only)	134
Introduction	134
Before you begin	134
Step one: Access the HP Embedded Web Server (EWS)	134
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	135
Quick set scan settings and options for Scan to SharePoint®	136
Scan to email	139
Introduction	139
Scan to email	139
Scan to network folder	142
Introduction	142
Scan to network folder	142
Scan to USB drive	144
Introduction	144
Scan to USB drive	144
Scan to SharePoint	146
Introduction	146
Scan to SharePoint	146
Scan to job storage	148
Introduction	148
Scan to job storage on the printer	148
Print from job storage on the printer	150
HP JetAdvantage business solutions	151
Additional scan tasks	152
Fax	153
For more information	153
Set up fax	154
Introduction	154
Set up fax by using the printer control panel	154
Change fax configurations	155
Fax dialing settings	155
General fax send settings	156
Fax receive settings	156
Send a fax	158
Additional fax tasks	160
Manage the printer	161
For more information	161
Advanced configuration with the HP Embedded Web Server (EWS)	162
Introduction	162
How to access the HP Embedded Web Server (EWS)	162
HP Embedded Web Server features	163
Information tab	163
General tab	164
Copy/Print tab	165
Scan/Digital Send tab	166
Fax tab	167
Troubleshooting tab	167
Security tab	168
HP Web Services tab	168
Networking tab	168
Other Links list	170
Create a Quick Set	171
Introduction	171
Step one: Access the HP Embedded Web Server (EWS)	171
Step two: Add and manage Quick Sets	172
Add a Quick Set	172
Edit a Quick Set	173
Copy a Quick Set	173
Remove a Quick Set	174
Quick Set settings and options	174
Example Quick Sets	179
Configure IP network settings	181
Printer sharing disclaimer	181
View or change network settings	181
Rename the printer on a network	181
Manually configure IPv4 TCP/IP parameters from the control panel	182
Manually configure IPv6 TCP/IP parameters from the control panel	182
Link speed and duplex settings	183
Printer security features	184
Introduction	184
Security statements	184
Assign an administrator password	184
IP Security	185
Lock the formatter	185
Encryption support: HP High Performance Secure Hard Disks	185
Energy-conservation settings	186
Introduction	186
Set the sleep timer and configure the printer to use 2 watts or less of power	186
Set the sleep schedule	186
HP Web Jetadmin	187
Software and firmware updates	187
Solve problems	189
For more information	189
Customer support	190
Control panel help system	191
Restore factory settings	192
Introduction	192
Method one: Restore factory settings from the printer control panel	192
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	192
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	193
Change the “Very Low” settings	193
For printers with fax capability	193
Order supplies	194
Printer does not pick up paper or misfeeds	195
Introduction	195
The printer does not pick up paper	195
The printer picks up multiple sheets of paper	197
The document feeder jams, skews, or picks up multiple sheets of paper	201
Clear paper jams	202
Introduction	202
Paper jam locations	203
Auto-navigation for clearing paper jams	204
Experiencing frequent or recurring paper jams?	204
Clear paper jams in the document feeder – 31.13.yz	205
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1	207
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2	210
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3	212
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx	215
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az	218
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z	220
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15 ...	222
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz	224
Clear paper jams in the inner finisher (774dns, 779dns, 780dns, and 785zs model only) - 15.51.yz; 15 ...	229
Clear staple jams (774dns, 779dns, 780dns, and 785zs model only) - 15.63.yz	231
Clear paper jams in the floor standing finisher rear door (785z+ model only)	233
Clear paper jams in the floor standing finisher front door (785z+ model only)	235
Clear staple jams in the floor standing finisher (785z+ model only)	236
Improve print quality	240
Introduction	240
Check the cartridge status	240
Update the printer firmware	241
Change the print quality setting	241
Print from a different software program	241
Check paper and quality settings	241
Check grayscale and black settings	242
Adjust color settings (Windows)	242
Check paper and the printing environment	243
Step one: Use paper that meets HP specifications	243
Step two: Check the environment	243
Visually inspect the cartridge	244
Clean the printer	245
Print and interpret the Print Quality Report	245
Clean the printhead	245
Clean the rollers	246
Try a different print driver	246
Improve copy image quality	248
Check the scanner glass for dirt and smudges	248
Calibrate the scanner	249
Check the paper settings	250
Check the paper selection options	250
Check the image-adjustment settings	250
Optimize copy quality for text or pictures	251
Edge-to-edge copying	251
Improve scan image quality	252
Check the scanner glass for dirt and smudges	252
Check the resolution settings	253
Check the image-adjustment settings	254
Optimize scan quality for text or pictures	254
Check the output-quality settings	255
Clean the pickup rollers and separation pad in the document feeder	255
Improve fax image quality	258
Check the scanner glass for dirt and smudges	258
Check the send-fax resolution settings	259
Check the image-adjustment settings	260
Optimize fax quality for text or pictures	260
Check the error-correction settings	260
Check the fit-to-page setting	261
Clean the pickup rollers and separation pad in the document feeder	261
Send to a different fax machine	263
Check the sender's fax machine	263
Solve wired network problems	264
Introduction	264
Poor physical connection	264
The computer is unable to communicate with the printer	264
The printer is using incorrect link and duplex settings for the network	265
New software programs might be causing compatibility problems	265
The computer or workstation might be set up incorrectly	265
The printer is disabled, or other network settings are incorrect	265
Solve wireless network problems	266
Introduction	266
Wireless connectivity checklist	266
The printer does not print after the wireless configuration completes	267
The printer does not print, and the computer has a third-party firewall installed	267
The wireless connection does not work after moving the wireless router or printer	267
Cannot connect more computers to the wireless printer	268
The wireless printer loses communication when connected to a VPN	268
The network does not appear in the wireless networks list	268
The wireless network is not functioning	268
Reduce interference on a wireless network	269
Solve fax problems	270
Checklist for solving fax problems	270
What type of phone line are you using?	270
Are you using a surge-protection device?	270
Are you using a phone company voice-messaging service or an answering machine?	270
Does your phone line have a call-waiting feature?	271
Check fax accessory status	271
General fax problems	272
The fax failed to send	272
An Out of Memory status message displays on the printer control panel	272
Print quality of a photo is poor or prints as a gray box	272
You touched the Stop button to cancel a fax, but the fax was still sent	272
No fax address book button displays	272
Not able to locate the Fax settings in HP Web Jetadmin	272
The header is appended to the top of the page when the overlay option is enabled	272
A mix of names and numbers is in the recipients box	272
A one-page fax prints as two pages	272
A document stops in the document feeder in the middle of faxing	273
The volume for sounds coming from the fax accessory is too high or too low	273