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HP PageWide Managed P77740 User Guide - Page 179

Unable to use fax functions from the control panel, Unable to use phone-book entries

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3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. For more information, see Configure fax settings. 4. Verify that any extension phones on the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high-pass filter. Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. ● If you do not know the password for the product, contact your system administrator. ● Verify with the system administrator that the fax functionality has not been disabled. Unable to use phone-book entries ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the phone- book entry. For more information, see Set a dialing prefix. Unable to use group phone-book entries ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the group phone-book entry. For more information, see Set a dialing prefix. ● Set up all entries in the group with phone-book entries. a. Open an unused phone-book entry. b. Enter the fax number. c. Touch the OK button. Receive a recorded error message from the phone company when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the phonebook entry. For more information, see Set a dialing prefix. NOTE: To send a fax without a prefix, when the Dialing Prefix option is turned on, send the fax manually. ● Send a fax to an international number. a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. ENWW Fax issues 163

Section	Page
Get started	17
Welcome	17
Product features	17
HP PageWide MFP P77740-60 series	17
Tray capacity (75 gsm or 20–lb bond paper)	18
Print	18
Copy	19
Scan	19
Fax	19
Wireless	20
Connectivity	20
Finishing	20
Optional accessories	20
Environmental features	21
Accessibility features	21
Product views	21
Front left view	22
Front right view	23
Back view	24
Cartridge and product numbers	24
Power on and off	25
Turn the product on and off	25
Manage power	26
Use the control panel	27
Control panel buttons	27
Control panel home screen	28
Control panel dashboard	29
Quick Sets	29
Help features	30
Printer information	30
Help animations	30
Connect the product	31
Connect the product to a computer or a network	31
To connect the product using a USB cable	31
To connect the product to a network	32
Supported network protocols	32
Connect the product using a wired network	32
Connect the product using a wireless network (wireless models only)	33
To enable wireless capability on the product	33
To connect the product to a wireless network using the Wireless Setup Wizard	33
To connect the product to a wireless network using WPS	34
To connect the product to a wireless network manually	34
Use Wi-Fi Direct	35
To turn on Wi-Fi Direct	35
To print from a wireless-capable mobile device	36
To print from a wireless-capable computer (Windows)	36
To print from a wireless-capable computer (OS X)	36
Install HP printer software for a wireless product already on the network	37
Open the printer software (Windows)	37
Manage network settings	37
View or change network settings	38
Set or change the product password	38
Manually configure TCP/IP parameters from the control panel	38
Link speed and duplex settings	39
Printer management and services	40
HP Embedded Web Server	40
About the EWS	40
About cookies	40
Open the EWS	41
Features	41
Home tab	41
Scan tab	42
Copy/Print tab	43
Fax tab	43
HP JetAdvantage tab	44
Network tab	44
Tools tab	44
Settings tab	45
Product security features	45
Security statements	45
Firewall	46
Security settings	46
Firmware updates	46
HP Printer Assistant in the printer software (Windows)	46
Open the HP Printer Assistant	46
Features	46
Print, Scan & Fax tab	47
Shop tab	47
Help tab	47
Tools tab	47
Estimated Levels tab	48
HP Utility (OS X)	48
AirPrint™ (OS X)	48
Paper and print media	49
Understand paper use	49
Supported media sizes	50
Supported paper and print media sizes	50
Supported envelope sizes (Tray 1 only)	52
Supported card sizes	52
Supported label sizes	52
Supported photo media sizes	53
Supported paper types, tray capacities, and orientations	53
Orientation	53
Paper types and tray capacities	53
Configure trays	54
Guidelines	54
Examples	55
Load media	56
Load Tray 1	56
Load Tray 2 (single) or Trays 2/3 (tandem)	57
Load lower 550-sheet trays	59
Load HCI trays	60
Load envelopes	61
Load letterhead or preprinted forms	63
Load the document feeder	64
Load the scanner	65
Reload the stapler	66
Tips for selecting and using paper	68
Cartridges	70
HP PageWide cartridges	70
HP policy on non-HP cartridges	70
Counterfeit HP cartridges	70
Manage cartridges	70
Store cartridges	71
Print with General Office mode	71
Print when a cartridge is at estimated end of life	71
Check the estimated cartridge levels	71
Order cartridges	72
Recycle cartridges	73
Replace cartridges	73
Tips for working with cartridges	75
Print	77
Print from a computer	77
To print from a computer (Windows)	77
To print from a computer (OS X)	79
To set up printing shortcuts (Windows)	80
To set up printing presets (OS X)	80
To adjust or manage colors	80
Choose a preset color theme for a print job	81
Adjust the color options for a print job manually	81
Match colors to your computer screen	82
Control access to color printing	82
Print from the control panel	82
Print using job storage	83
To disable or re-enable job storage	83
Disable or enable job storage (Windows)	83
Disable or enable job storage (OS X)	83
To apply job storage to one or all print jobs	83
Apply job storage to one print job (Windows)	84
Apply job storage to all print jobs (Windows)	84
Apply job storage to one print job (OS X)	85
Apply job storage to all print jobs (OS X)	86
To print a job stored on the printer	86
To delete a job stored on the printer	87
Print from a USB device	87
Print with NFC	87
Print with AirPrint (OS X)	87
Tips for print success	88
Cartridge tips	88
Paper loading tips	88
Printer settings tips (Windows)	88
Printer settings tips (OS X)	89
Copy and scan	90
Copy	90
Copy settings	90
Adjust lightness or darkness for copies	90
Select a paper tray for copies	90
Reduce or enlarge a copy	91
Load and copy identification cards	91
Copy photos	92
Load and copy mixed-size originals	92
Copy on both sides automatically	93
Cancel a copy job	93
Scan	93
Scan to a USB drive	93
Scan to a computer	94
To set up scan to computer	94
Set up scanning to a computer (Windows)	94
Set up scanning to a computer (OS X)	94
To scan to a computer from the control panel	94
Scan to email	95
To set up scan to email	95
To scan a document or photo to email	95
To change account settings	95
Change account settings in the EWS	96
Change account settings (OS X)	96
Scan to a network folder	96
To set up scan to a network folder	96
To scan to a network folder	96
Scan to SharePoint	97
To set up scan to SharePoint	97
To scan to SharePoint	97
Scan using HP scanning software	97
To scan using HP scanning software (Windows)	98
To scan using HP scanning software (OS X)	98
Scan using other software	98
To scan from a TWAIN-compliant program	98
To scan from a WIA-compliant program	99
Scan using Webscan	99
Scan documents as editable text	100
Guidelines for scanning documents as editable text	100
To scan a document to editable text (Windows)	101
To scan documents as editable text (OS X)	101
Tips for copy and scan success	102
Fax	103
Set up fax	103
Connect fax to a telephone line	103
Configure fax settings	103
To configure fax settings from the control panel	103
To configure fax settings using the HP Digital Fax Setup Wizard	104
Configure fax settings (Windows)	104
Configure fax settings (OS X)	104
Set up HP Digital Fax	105
HP Digital Fax requirements	105
To set up HP Digital Fax	105
Set up HP Digital Fax (Windows)	105
Set up HP Digital Fax (OS X)	105
Set up HP Digital Fax in the EWS	105
To modify HP Digital Fax settings	105
Modify HP Digital Fax settings (Windows)	106
Modify HP Digital Fax settings (OS X)	106
Modify HP Digital Fax settings in the EWS	106
To turn off HP Digital Fax	106
Fax programs, systems, and software	106
Supported fax programs	106
Supported phone services - analog	106
Alternate phone services - digital	107
DSL	107
PBX	107
ISDN	107
VoIP	107
Set fax settings	108
Send-fax settings	108
Set pauses or flash hooks	108
Set a dialing prefix	108
Set tone-dialing or pulse-dialing	109
Set autoredial and the time between redials	109
To set the redial-on-busy option	109
To set the redial-on-no-answer option	109
To set the redial-on-connection-problem option	110
Set the light/dark setting	110
Set the default resolution	110
Use cover-page templates	111
Receive-fax settings	111
Set fax forwarding	111
Block or unblock fax numbers	111
Set the number of rings-to-answer	112
Set distinctive ring	112
Use autoreduction for incoming faxes	113
Set the fax sounds volume	113
Set stamp-received faxes	113
Send a fax	114
Send a fax from the control panel	114
Use phone-book entries	114
Send a standard fax from the computer	115
To send a standard fax from the computer (Windows)	115
To send a standard fax from the computer (OS X)	116
Send a fax from the software	116
Send a fax using monitor dialing	116
Send a fax using printer memory	117
Receive a fax	118
Receive a fax manually	118
Fax memory	118
Reprint a fax	118
Delete faxes from memory	118
Use the phone book	119
Create and edit individual phone-book entries	119
Create and edit group phone-book entries	119
Delete phone-book entries	119
Use reports	120
Print fax confirmation reports	120
Print fax error reports	121
Print and view the fax log	121
Clear the fax log	122
Print the details of the last fax transaction	122
Print a Caller ID Report	122
View the Call History	122
Solve problems	123
Problem-solving checklist	123
Check that the product power is on	124
Check the control panel for error messages	124
Test print functionality	124
Test copy functionality	124
Test the fax-sending functionality	124
Test the fax-receiving functionality	124
Try sending a print job from a computer	125
Test the plug-and-print USB functionality	125
Factors that affect product performance	125
Information pages	125
Factory-set defaults	126
Cleaning routines	127
Clean the printhead	127
Clean the scanner glass strip and platen	127
Clean the document feeder pick rollers and separation pad	128
Clean the touch screen	128
Jams and paper-feed issues	129
The product does not pick up paper	129
The product picks up multiple sheets of paper	129
Prevent paper jams	129
Clear jams	130
Guidelines for clearing jams	131
Jam locations	131
Clear jams from the document feeder	132
Clear jams in Tray 1 (multipurpose tray)	133
Clear jams in Tray 2 (tandem)	133
Clear jams in Tray 3 (tandem)	135
Clear jams in Tray 2 (single)	136
Clear jams in lower 550-sheet trays	138
Clear jams in the 550-sheet tray or in the first tray in stand	138
Clear jams in the second tray in the 3x550-sheet tray and stand	140
Clear jams in the third tray in the 3x550-sheet tray and stand	141
Clear jams in HCI trays	143
Clear jams in left HCI tray	144
Clear jams in right HCI tray	146
Clear jams in the left door	148
Clear jams in the left duplexer	149
Clear jams in the right door	151
Clear jams in the right duplexer	152
Clear jams in the output bin	153
Clear jams in the stapler/stacker	154
Clear jams in the stapler	155
Cartridge issues	157
Refilled or remanufactured cartridges	158
Interpret control panel messages for cartridges	158
Cartridge Depleted	158
Cartridge Low	158
Cartridge Problem	159
Cartridge Very Low	159
Counterfeit or used [color] cartridge installed	159
Do not use SETUP cartridges	159
Genuine HP cartridge installed	159
Incompatible [color]	160
Install [color] cartridge	160
Non-HP cartridges installed	160
Printer Failure	160
Problem with Print System	160
Problem with Printer Preparation	161
Problem with SETUP cartridges	161
Use SETUP cartridges	161
Used [color] installed	161
Printing issues	161
The product does not print	162
Printing troubleshooting checklist	162
Reinstall or replace the left duplexer	163
Remove the printhead wiper restraints	165
The product prints slowly	166
Plug-and-print USB issues	166
The Memory Device Options menu does not open when you insert the USB accessory	166
The file does not print from the USB storage device	167
The file that you want to print is not listed in the Memory Device Options menu	167
Improve print quality	167
Check for genuine HP cartridges	167
Use paper that meets HP specifications	167
Use the correct paper type setting in the printer driver	168
Change the paper type and size setting (Windows)	168
Change the paper type and size setting (OS X)	168
Use the printer driver that best meets your printing needs	168
Print a print-quality report	169
Align the printhead	169
Copy issues	170
Scan issues	170
Fax issues	170
Fax troubleshooting checklist	171
Change error correction and fax speed	172
Set the fax-error-correction mode	172
Change the fax speed	172
Fax logs and reports	172
Print individual fax reports	172
Set the fax error report	173
Fax error messages	173
Communication error.	174
Document feeder door is open. Canceled fax.	174
Fax is busy. Canceled send.	174
Fax is busy. Redial pending.	174
Fax storage is full. Canceling the fax send.	175
Fax receive error.	175
Fax Send error.	175
Fax storage is full. Canceling the fax receive.	176
No dial tone.	176
No fax answer. Canceled send.	177
No fax answer. Redial pending.	177
No fax detected.	177
Solve problems sending faxes	178
An error message displays on the control panel	178
Document feeder paper jam	178
Scanner error	178
The control panel displays a Ready message with no attempt to send the fax.	178
The control panel displays the message \	178
Faxes can be received, but not sent	178
Unable to use fax functions from the control panel	179
Unable to use phone-book entries	179
Unable to use group phone-book entries	179
Receive a recorded error message from the phone company when trying to send a fax	179
Unable to send a fax when a phone is connected to the product	180
Solve problems receiving faxes	180
An error message displays on the control panel	180
The fax does not respond	180
Sender receives a busy signal	181
Cannot send or receive a fax on a PBX line	181
Solve general fax problems	181
Faxes are sending slowly	181
Fax quality is poor	181
Fax cuts off or prints on two pages	182
Connectivity issues	182
Solve USB direct-connect problems	182
Solve network problems	182
Poor physical connection	183
The computer is using the incorrect IP address for the product	183
The computer is unable to communicate with the product	183
The product is using incorrect link and duplex settings for the network	184
New software programs might be causing compatibility problems	184
The computer or workstation might be set up incorrectly	184
The product is disabled, or other network settings are incorrect	184
Wireless network issues	184
Wireless connectivity checklist	184
The product does not print, and the computer has a third-party firewall installed	185
The wireless connection does not work after moving the wireless router or product	185
The wireless product loses communication when connected to a VPN	185
The network does not appear in the wireless networks list	185
Product software issues (Windows)	186
Product software issues (OS X)	187
The printer driver is not listed in the Print & Scan list	187
The product name does not appear in the product list in the Print & Scan list	187
The printer driver does not automatically set up the selected product in the Print & Scan list	187
A print job was not sent to the product that you wanted	187
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	187
You are using a generic printer driver when using a USB connection	188
Service and support	189
Customer support	189
HP limited warranty statement	189
UK, Ireland, and Malta	191
Austria, Belgium, Germany, and Luxemburg	191
Belgium, France, and Luxemburg	192
Italy	193
Spain	193
Denmark	194
Norway	194
Sweden	194
Portugal	194
Greece and Cyprus	195
Hungary	195
Czech Republic	195
Slovakia	196
Poland	196
Bulgaria	196
Romania	197
Belgium and the Netherlands	197
Finland	197
Slovenia	198
Croatia	198
Latvia	198
Lithuania	198
Estonia	199
Russia	199
Technical information	200
Product specifications	200
Print specifications	200
Physical specifications	200
Warning icons	201
Power consumption and electrical specifications	201
Acoustic emission specifications	201
Environmental specifications	201
Environmental product stewardship program	202
Protecting the environment	202
Safety data sheets	202
Ozone production	203
Power consumption	203
European Union Commission Regulation 1275/2008	203
Paper	203
Plastics	203
HP PageWide printing supplies	203
Paper use	203
Electronic hardware recycling	203
Material restrictions	204
Material restrictions	204
Battery disposal in Taiwan	204
California Perchlorate Material Notice	204
European Union Battery Directive	204
Battery notice for Brazil	205
Chemical substances	205
EPEAT	205
Disposal of waste equipment by users	205
Waste disposal for Brazil	205
The Table of Hazardous Substances/Elements and their Content (China)	205
Restriction of hazardous substance (India)	206
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	207
Restriction on hazardous substances statement (Turkey)	208
Restriction on hazardous substances statement (Ukraine)	208
China energy label for printer, fax, and copier	208
Regulatory information	209
Regulatory notices	209
Regulatory model identification number	209
FCC statement	209
VCCI (Class B) compliance statement for users in Japan	210
Power cord instructions	210
Notice to users in Japan about the power cord	210
Notice to users in Korea	210
Noise emission statement for Germany	210
European Union Regulatory Notice	211
Products with wireless functionality	211
Models with fax capability only	211
Visual display workplaces statement for Germany	211
Additional statements for wireless products	212
Exposure to radio frequency radiation	212
Notice to users in Brazil	212
Notice to users in Canada	212
Notice to users in Canada (5 GHz)	213
Notice to users in Serbia (5 GHz)	213
Notice to users in Taiwan (5 GHz)	213
Notice to users in Taiwan	213

Match case Limit results 1 per page

Use the control panel or the HP Fax Setup Wizard to conﬁgure the fax time, date, and fax header

information.

For more information, see

Conﬁgure

fax settings

Verify that any extension phones on the line are hung up.

If the phone line also provides DSL service, make sure that the phone line connection to the product

includes a high-pass ﬁlter.

Unable to use fax functions from the control panel

●

The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or

the control panel to set a password.

●

If you do not know the password for the product, contact your system administrator.

●

Verify with the system administrator that the fax functionality has not been disabled.

Unable to use phone-book entries

●

Make sure that the fax number is valid.

●

If an outside line requires a preﬁx, turn on the

Dialing Preﬁx

option or include the preﬁx in the phone-

book entry.

For more information, see

Set a dialing

preﬁx

Unable to use group phone-book entries

●

Make sure that the fax number is valid.

●

If an outside line requires a preﬁx, turn on the

Dialing Preﬁx

option or include the preﬁx in the group

phone-book entry.

For more information, see

Set a dialing

preﬁx

●

Set up all entries in the group with phone-book entries.

Open an unused phone-book entry.

Enter the fax number.

Touch the

button.

Receive a recorded error message from the phone company when trying to send a fax

●

Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For

example, some phone services might prevent long distance calling.

●

If an outside line requires a preﬁx, turn on the

Dialing Preﬁx

option or include the preﬁx in the phone-

book entry.

For more information, see

Set a dialing

preﬁx

NOTE:

To send a fax without a preﬁx, when the

Dialing Preﬁx

option is turned on, send the fax

manually.

●

Send a fax to an international number.

If a preﬁx is required, manually dial the telephone number with the preﬁx.

Enter the country/region code before dialing the phone number.

ENWW

Fax issues

163