HP Pavilion 15-ab100 Pavilion Notebook AMD Maintenance and Service Guide
HP Pavilion 15-ab100 Manual
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- HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 1
HP Pavilion Notebook (AMD) Maintenance and Service Guide - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: April 2015 Document Part Number: 807552-002 Product notice This guide describes - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 5
11 Lights ...12 Buttons and speakers ...13 Bottom ...14 Labels ...15 3 Illustrated parts catalog ...17 Computer major components ...17 Display assembly and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 6
Authorized Service Provider parts BIOS) ...77 Updating the BIOS ...77 Determining the BIOS version ...77 Downloading a BIOS update ...77 8 Using Setup Utility (BIOS) in Windows 8.1 ...79 Starting Setup Utility (BIOS) ...79 Updating the BIOS ...79 Determining the BIOS version ...79 Downloading a BIOS - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 7
specific files ...88 Restoring specific files using Windows Backup and Restore 88 Recovering the original system using HP Recovery Manager 88 What you need to know 88 Recovering using HP Recovery partition (select models only 89 Recovering using the recovery media 89 Changing the computer boot - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 8
Recovery partition (select products only 101 13 Using HP PC Hardware Diagnostics (UEFI 103 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 104 14 Specifications ...105 Computer specifications ...105 39.6-cm (15.6-in) display specifications ...106 Hard drive specifications ...107 Blu - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 9
HP Pavilion Notebook Processors AMD Quad-Core A-Series Accelerated Processor (Carrizo, BGA) A8-7410 (2.2 GHz, up to 2.5GHz), 1600MHz/2MB L2 AMD Quad-Core A-Series Support HD Decode, DX11, and HDMI Support Dual Graphics: AMD Radeon R8 M365DX Dual Graphics (for A10+R7 M360) Panel 39.6-cm (15.6- - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 10
serial ATA, 9.5-mm tray load Blu-ray Disc R/RW with SuperMulti (for silver models only) DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 11
Description External media card HP Multi-Format Digital Media Card Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 8.1 Windows 8.1 CPPP - China only FreeDOS 2.0 Serviceability End-user replaceable parts: AC adapter Battery Optical drive 3 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 12
4 Chapter 1 Product description - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 13
2 External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component (1) Internal display switch (2) WLAN antennas* (3) Internal microphones (2) (4) Webcam light (5) Webcam Description Turns off the display and initiates Sleep if - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 14
or region. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides. To access this document from Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 15
area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides. Component (1) Internal display switch (2) Internal microphones (2) (3) Webcam Description Turns off the display and initiates Sleep if - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 16
Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 External component identification - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 17
, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 18
(4) USB 3.0 port (5) HDMI port Vent (6) (7) Security cable slot Left side Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 19
disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Component (1) (2) (3) TouchPad zone Left TouchPad button Right - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 20
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 21
Buttons and speakers Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 22
Component (2) Bottom Speakers (2) Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or - Right-click the Start button, and then select Power Options. Produce sound. Component (1) Vents (4) (2) Battery lock (3) Battery bay (4) Battery release - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 23
may need when you troubleshoot system problems or travel internationally the display. ● Service label-Provides important information to identify your computer. When contacting support, you will probably Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or 15 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 24
16 Chapter 2 External component identification - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 25
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 26
Item (1) (2) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, touch screen) NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 27
: The hard drive bracket and connector are available using spare part number 809296-001. 2-TB, 5400-rpm, 2.5-inch 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 1-TB, 5400-rpm, 2.5-inch 750 GB, 5400 rpm hard drive, 2.5 inch 500-GB, 5400-rpm, 7 mm (7) USB board (includes cable) (8) System board - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 28
Item (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) (22) Component Fan Speakers (includes left and right speakers and cable) WLAN module Intel Dual Band Wireless-AC 7265 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 29
(includes Mylar screw covers) (2) Hinges (left and right, includes Mylar screw covers) (3) Webcam/microphone module (4) Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat Spare part number 809027-001 809030-001 806758-001 809371-001 Display assembly - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 30
Item (5) (6) (7) Component For use in HP 15 and Compaq 15 models without a touch screen AntiGlare, FHD, slim AntiGlare, UWVA, slim TOP (Touch On Panel) Display cable (includes Mylar screw covers) For use in non-touch - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 31
Display assembly subcomponents, touch models Item Component (1) Display bezel and panel Antiglare, FHD, SVA Antiglare, FHD, UWVA (2) Display cable (includes Mylar screw covers) For use in touch displays (3) Webcam/microphone module (4) Antennas (includes wireless antenna cables and - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 32
only) AC adapter, 65-W, non-PFC, 4.5 mm 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic (includes front and rear feet) Screw Kit HDMI to VGA adapter HP Notebook Sleeve Spare part number 809020-001 809344-001 Spare part number 714657- - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 33
Mass storage devices Item Component (1) Hard drive (does not include bracket): 2-TB, 5400-rpm, 2.5-inch 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 1-TB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 7 mm Hard drive hardware kit (2a) Side brackets (left and right) (2b) - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 34
26 Chapter 3 Illustrated parts catalog - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 35
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 36
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 37
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 39
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 40
3. Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive For use in silver models For use in white models For use in red models For use in blue models For use in pink models For use in purple models For use - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 41
2. Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 33 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 42
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 43
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions Authorized Service Provider only parts. There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 44
For use in Russia ● For use in Saudi Arabia ● For use in Spain ● For use in Slovenia 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Spare part number 809034-001 809035-001 809026-001 809023-001 809022-001 809024-001 809021-001 809025-001 809345-001 809031-A41 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 45
Description ● For use in South Korea ● For use in Switzerland ● For use in Taiwan ● For use in Thailand ● For use in Turkey ● For use in the United Kingdom ● For use in the United States For use in models with a backlit keyboard: ● For use in French Canada ● For use in Saudi Arabia ● For use in - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 46
the computer and getting damaged, be sure the computer is upside-down when removing the bottom cover. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 47
6. Remove the two screw covers (1) and nine Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer. 7. Use a non-marking tool (3) to disengage the bottom cover from the computer. You will have work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 48
include the hard drive bracket. Description 2-TB, 5400-rpm, 2.5-inch 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 1-TB, 5400-rpm, 2.5-in 750 GB, 5400 rpm, 2.5 in 500-GB, 5400-rpm, 7 mm Hard Drive Hardware board (1). 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 49
2. Lift the hard drive from the computer (2). 3. To disassemble the hard drive, pull the brackets away from each side of the hard drive (1). 4. Disconnect the hard drive connector and cable from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 50
and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 51
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 52
battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 53
Memory module Description 8-GB (DDR3L-1600) 4-GB (DDR3L-1600) 2-GB (DDR3L-1600) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 54
secure the fan to the computer. 4. Lift the Mylar tape that secures the fan to the speaker (3). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 55
5. Remove the fan from the computer (4). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kits include replacement thermal materials. Description Heat sink for use in models with discrete graphics in the Carrizo-L and Beema chipsets Heat sink - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 56
the system board. Remove the heat sink (7) from the system board. NOTE: Heat sink appearance may vary. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 57
3. If you have a model with UMA graphics, In the order indicated, remove the four Phillips PM2.0×3.0 screws (1) - (4) that secure the heat sink to the system board. Remove the heat sink (5) from the system board. ● Discrete graphics: Thermal paste is used on the processor and associated heat sink - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 58
Reverse this procedure to reassemble and install the heat sink assembly. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 59
USB board Description USB board (includes cable) Spare part number 809409-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 60
computer. 4. Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 61
System board NOTE: The system board spare part kit includes replacement thermal materials. Description System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 62
(7): Hard drive cable 2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 63
3. Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). 4. Disconnect the USB board cable from the connector under the system board (1), and the remove the system board from the computer (2). - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 64
of the left speaker (2). 3. Remove the speakers from the computer (3). Reverse this procedure to install the speakers. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 65
Power button board Description Power button board (includes cable) Spare part number 809033-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 66
the power connector and cable (4) from the computer. Reverse this procedure to install the power connector cable. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 67
TouchPad Description TouchPad Spare part number 813987-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 68
extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 69
Display assembly, non-touch Description Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat For use in HP 15 and Compaq 15 models without a touch screen AntiGlare, FHD, slim AntiGlare, UWVA, slim TOP (Touch On Panel) Antennas (include Mylar screw covers) Display - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 70
enclosure. c. Disengage the double-sided tape located in the middle, bottom of the bezel (under the logo) (6). 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 71
d. Remove the display bezel (7). The display bezel is available using spare part number 809027-001. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1). - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 72
the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure (1). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 73
b. Lift the top of the panel (2). Raw display panels are available using the following spare part numbers: 809371-001: BrightView HD panels 809372-001: AntiGlare FHD panels 819999-001: AntiGlare UWVA panels 813109-001: TOP (Touch On Panel) c. Rotate the display panel until it is upside-down next to - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 74
the display enclosure. b. Remove the display hinges (3). Display hinges are available using spare part number 809030-001. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 75
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 76
models 818657-001: Black models, TOP models Reverse this procedure to reassemble and install the display assembly. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 77
Display assembly, touch Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 78
webcam and disengage the adhesive that secures it to the display (1). c. Disconnect the cable (2) from the module. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 79
d. Remove the webcam/microphone module from the display (3). The webcam for touch displays is available using spare part number 810961-001. 3. To remove the display panel: a. Lift the tape that secures the display cable to the connector on the back of the panel (1), and then disconnect the display - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 80
part number 809341-001 for antiglare FHD SVA displays or 819998-001 for antiglare FHD UWVA displays. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 81
4. To remove the display hinges: a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. b. Remove the display hinges (3). The display hinges are - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 82
-001. NOTE: Number of antennas and transceivers may vary. 6. Disconnect the cable from the touch control board (1). 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 83
7. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (2), and then remove the cable from the display enclosure (3). The display cable is available using spare part number 811222-001 for touch displays. 8. If replacing the display enclosure, be sure - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 84
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 85
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 86
, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 87
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 88
taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 89
regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): 1. Type support in the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 90
and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 91
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 92
84 Chapter 9 Using Setup Utility (BIOS) in Windows 10 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 93
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 94
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 88. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 95
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 96
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 97
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 98
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 90 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 99
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 100
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 101
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 102
Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 103
the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 104
96 Chapter 11 Backing up, restoring, and recovering in Windows 8.1 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 105
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 106
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 107
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 108
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 109
Insert the HP Recovery media. 2. Access BIOS: For computers support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 110
102 Chapter 12 Backing up, restoring, and recovering in Windows 10 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 111
To start BIOS on a convertible computer, your computer must be in notebook mode and HP PC Hardware Diagnostics (UEFI) to a USB device on page 104. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 112
: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 113
14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight Touch Non-touch 2.499 kg 2.299 kg 5.51 lb 5.07 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 114
39.6-cm (15.6-in) display specifications Active diagonal size Thickness Resolution Surface treatment Contrast ratio Brightness Viewing (FHD) 1366x768 (HD) AntiGlare or BrightView 300:1 (typical) 220 nits (typical) SVA WLED eDP U.S. 15.6-in 0.150 inch or 0.126 inch 106 Chapter 14 Specifications - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 115
140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.6 mm 70.1 mm 92.0 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 ms - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 116
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 117
+R, DVD+RW, DVD-RAM Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 µm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < 335 ms 3,600 KB/sec 10,800 KB - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 118
110 Chapter 14 Specifications - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 119
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 120
flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 112 Chapter - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 121
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 122
114 Chapter 15 Power cord set requirements - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 123
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 124
116 Chapter 16 Recycling - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 125
latch 14 BIOS determining version 15 boot order changing 89, 94, 101 bottom 15 bottom cover illustrated 20 removing 36 buttons left TouchPad 11 power 13 right TouchPad 11 C cables, service HP PC Hardware Diagnostics (UEFI) using 103 HP Recovery Manager 88 correcting boot problems 94, 101 starting - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 126
2 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 15 R recover options 92, 99 recovering from the recovery discs 89 recovering the original system 88 recovery 88 discs 92, 94, 98, 100 HP Recovery Manager 88, 93, 99 media 94, 100 starting 94, 100 supported discs - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 127
locating 15 serviceability, product description 3 slots memory card reader 10 security cable 10 speakers identifying 14 illustrated 20 removing 56 specifications Blu-ray ROM DVD±RW SuperMulti 108 computer 105 display 106 DVD±RW SuperMulti DL Drive 109 hard drive 107 optical drive 108, 109 supported - HP Pavilion 15-ab100 | Pavilion Notebook AMD Maintenance and Service Guide - Page 128
120 Index
HP Pavilion Notebook (AMD)
Maintenance and Service Guide