HP Pavilion 9800 HP Pavilion Desktop PCs - PCI 56K Modem Aztech - (English) Us - Page 43

Start, Settings, Control Panel, System, Device Manager, Remove - video card

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Appendix B — Troubleshooting Why does my modem always connect at 33.6Kbps and not 56Kbps or V.90 ? Check with your Internet Service Provider (ISP) to ensure that they support 56Kbps or V.90 connections. You must also make sure that your card is using the 56Kbps driver. For modems with Country Selection feature, please ensure that the modem is set to your local country. To set the country select feature, see Appendix A - "I am using my system with the card in another country. Is there any setting that need to be changed ?" My system does not detect the modem card when I boot up for the first time. Windows Me/98/95/2000 Make sure that your card is fully inserted into the PCI Bus slot. However, if you are sure that the card has been properly installed, do the following: i) From the Windows taskbar, click Start > Settings > Control Panel. ii) Double-click the System icon. iii) Click the Device Manager tab. iv) Check whether there is any yellow exclamation mark (error) on the Modem/ Sound, video and game controllers devices. If yes, select the device, click Remove and OK. Re-install the drivers. v) If the system still cannot detect the modem, you may wish to try using a different PCI slot instead. Windows NT4.0 Not applicable. I have done a diagnostics test of my modem and there is nothing wrong with it. However, when I use a communications software, there seems to be an error. Why? Try to use a different telephony application such as Microsoft Fax to fax a document. If the sending of a fax is successful, then the fax function of your modem is working fine. 43

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Appendix B ± Troubleshooting
Why does my modem always connect at 33.6Kbps and not 56Kbps or
V.90 ?
Check with your Internet Service Provider (ISP) to ensure that they support
56Kbps or V.90 connections.
You must also make sure that your card is using
the 56Kbps driver.
For modems with Country Selection feature, please ensure
that the modem is set to your local country.
To set the country select feature,
see
Appendix A - "I am using my system with the card in another
country.
Is there any setting that need to be changed ?"
My system does not detect the modem card when I boot up for the
first time.
W
indows Me/98/95/2000
Make sure that your card is fully inserted into the PCI Bus slot.
However, if
you are sure that the card has been properly installed, do the following:
i)
From the Windows taskbar, click
Start
>
Settings
>
Control Panel
.
ii)
Double-click the
System
icon.
iii) Click the
Device Manager
tab.
iv)
Check whether there is any yellow exclamation mark (error) on the Modem/
Sound, video and game controllers devices.
If yes, select the device, click
Remove
and
OK
.
Re-install the drivers.
v)
If the system still cannot detect the modem, you may wish to try using a
different PCI slot instead.
W
indows NT4.0
Not applicable.
I have done a diagnostics test of my modem and there is nothing
wrong with it.
However, when I use a communications software,
there seems to be an error.
Why?
Try to use a different telephony application such as Microsoft Fax to fax a
document.
If the sending of a fax is successful, then the fax function of your
modem is working fine.