ze1000 Series Troubleshooting and Self-Repair Guide
iii
Contents
Product Information
.........................................................................................................
5
Notebook Features
............................................................................................................................
5
Operating the Notebook
....................................................................................................................
8
Turning the Notebook On and Off
.............................................................................................
8
Resetting the Notebook
..............................................................................................................
9
Changing the Boot Device
.........................................................................................................
9
Hardware Specifications
.................................................................................................................
10
Troubleshooting and Diagnostics
...................................................................................
11
Audio Problems
.......................................................................................................................
11
CD and DVD Problems
...........................................................................................................
12
Display Problems
.....................................................................................................................
13
Hard Disk Drive Problems
.......................................................................................................
14
Heat Problems
..........................................................................................................................
15
Keyboard, Touch Pad, and Mouse Problems
...........................................................................
15
LAN Problems
.........................................................................................................................
16
Memory Problems
....................................................................................................................
17
Modem Problems
.....................................................................................................................
17
One-Touch Button Problems
...................................................................................................
19
Parallel and USB Problems
......................................................................................................
20
PC Card (PCMCIA) Problems
.................................................................................................
21
Performance Problems
.............................................................................................................
22
Power and Battery Problems
....................................................................................................
22
Printing Problems
.....................................................................................................................
23
Startup Problems
......................................................................................................................
24
Standby and Resume Problems
................................................................................................
24
Using the e-Diagtools Diagnostic Tests
..........................................................................................
25
Using the BIOS Configuration Utility
............................................................................................
26
Reinstalling and Updating Software
..............................................................................
29
Recovering the Factory Software Installation
.................................................................................
29
Updating the Notebook BIOS
.........................................................................................................
30
Updating the Windows Drivers
......................................................................................................
30
Removing and Replacing Parts
......................................................................................
31
Removing the Battery
.....................................................................................................................
32
Removing the Hard Disk Drive
......................................................................................................
33
Removing an SDRAM Module
......................................................................................................
35
Removing the Keyboard Cover
......................................................................................................
37
Removing the Keyboard
.................................................................................................................
38
Removing the Optical Drive (DVD, DVD/CD-RW)
......................................................................
40
Replacing Small Parts and Accessories
..........................................................................................
42
Reference Information
....................................................................................................
43
Password Removal Policy
..............................................................................................................
43
Hewlett-Packard Display Quality Statement
..................................................................................
43